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gpint
July 9th, 2002, 01:32 PM
Just had a customer call saying that all the icons on her desktop are black boxes. She said she can still use all the applications, but the icons are black boxes. Has anyone heard of this or know what this might be. I am heading over there after work today, so I havent seen it for myself yet.
edball
July 9th, 2002, 02:28 PM
Has she restarted the pc ? I've seen similiar things if the pc is just crawling and can't even seem to display the desktop.
geeksRus
July 9th, 2002, 02:31 PM
try Tweakui...there is a Repair Icon section...also changing the color depth mite help.
gpint
July 9th, 2002, 02:58 PM
</font><blockquote><font size="1" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">Originally posted by edball:
<strong>Has she restarted the pc ? I've seen similiar things if the pc is just crawling and can't even seem to display the desktop.</strong></font><hr /></blockquote><font size="2" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">Yes she has restarted the computer, she said it has been this way for a couple of weeks, but didnt know who to call.
Stalemate
July 9th, 2002, 03:03 PM
</font><blockquote><font size="1" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">Originally posted by geeksRus:
<strong>try Tweakui...there is a Repair Icon section...also changing the color depth mite help.</strong></font><hr /></blockquote><font size="2" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">Then this would be the logical next step.

It's also worked for me for a similar situation.
NooNoo
July 9th, 2002, 03:22 PM
Well on doing a quick search I have found everything from a downloaded theme installed, to bad vid card and/or driver, to icon cache too small, to corrupt icons (fixed by changing to large icons, rebooting and changing back), virii is another good contender as is Tweakui.

Sounds like fun!
gpint
July 9th, 2002, 05:03 PM
I just downloaded TweakUI and will try that first. I will let you know in the morning if that fixed it or not. Thanks for all the suggestions.
WebHead
July 9th, 2002, 05:05 PM
And I'll just regurgitate my usual "lower the graphics acceleration" theory here. Couldn't hurt to try it.
gpint
July 9th, 2002, 08:24 PM
Hi everyone, I just got back from that job. I loaded TweakUI and did the repair icons, and everything was back to normal. I love those nice five minute house calls. Thanks for everyones help, without windrivers I know I would of been there alot longer trying to figure it out. You guys are the best.