Remedy From head boss, who knows all

[+Daemon+]

I was sent a Remedy Ticket from a high boss here at work. She was ver upset about her printer not printing. I worked on her system yesterday and installed this new printer (hp laserjet 1100)

I walk over to her desk and she stands and startes yelling at me... WHAT DID YOU! YOU BROKE MY MACHINE! THE PRINTER DOESNT WORK! YOU BROKE MY COMPUTER! blah blah blah

me..OK ill check it out...

When I walked in her office I saw her machine was moved from one side to other side of her desk.

any who I went into printers to try and print a test page, nothing...

I then check the printer cable in back of the system, looks fine, I then checked the cable in back of the printer, unplugged...humm gee weez.
plugged cable back in, printer prints.. wow

Boss says, what did you? I said I plugged in your printer, bye.

[Stalemate]

I commend you for not (justifiedly so) rubbing her nose in it.

I'm not sure I could have resisted the urge myself. :rolleyes:

[NooNoo]

Your boss, is an IT professional????

I would possibly have gone through a verbal check list... and see if s/he did check, then would have done the same checklist myself...

However, I wouldn't be able to cover the constant sniggering for about 3 weeks. :D

[Fierce]

Love those stories. :D

Commend you for handling it smoothly. :cool:

[PuterGeekGirl]

Yeah you handled it better than I would have. I have had similar situations and when they ask what I did, I say..."Plugged it in"....**shake of head** and mumble..."details"

[-Senectus-]

Well done for not doing what commonly known as around here as "An Andrew" to the poor misguided Luser ;-)

You hadled it well :D

[CodeDragon]

</font><blockquote><font size="1" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">Originally posted by PuterGeekGirl:
<strong>Yeah you handled it better than I would have. I have had similar situations and when they ask what I did, I say..."Plugged it in"....**shake of head** and mumble..."details"</strong></font><hr /></blockquote><font size="2" face="Trebuchet MS, Verdana, Arial, Helvetica, sans-serif">Or, in the style of Ally McBeal's Richard Fish (which we've adopted round here):

Luser: What did you do?
Tech: Plugged it in... Bygones..
* Tech walks off *

CD

[Dark Millennium]

Good way of handling the situation. I've been doing that for quite some time now with the same user over and over again but she still doesn't get it. :rolleyes: :mad: :rolleyes:

[FatalException0E]

I had a similar one today...one of my biggest POS sites....
They say about 11:30, someone 'just changed papaer in the printer, and then neither of the printers in the kitchen worked" I finally got there about 4:30 (lots of work, and murderous traffic)

I plugged the printer in, waited for someone to put in an order, then calmly explained the 'problem' to the people who were yelling at me for taking so long.

IDIOTS!!!! :mad:

[gazzak]

It's these idiots that keep us in a job! More idiots please :)

[Thunderwind]

Originally posted by gazzak
It's these idiots that keep us in a job! More idiots please :)

I completely agree! The stupider those folks there are, the more job opportunities we have!!! Keep up the good .. er .. bad work all you USERS!!!!!

[CodeDragon]

Trouble is, sooner or later one of those idiots will end up doing some serious damage to something because they didn't listen and learn.

Classic example: At work, we have a policy of only Tech staff and secretarial staff being allowed to do toner changes in printers and copiers. This might seem a little labour intensive for said staff, being such a simple job, but we've had three printers broken B.E.R because one guy kept shifting them round to get at the toner cartridge, and ended up dropping them onto a solid concrete floor. *Sigh*.

Adding up the cost of callouts (because HP and Samsung refuse to let us BER things ourselves), it cost us nearly £5k before we decided to solve the issue by just keeping the klutzes away.

So ends theory...


CD