Working in a call center.

[Social Enemy]

Why the h#ll does every customer that calls me to do any kind of troubleshooting think they have to be connected to the internet before doing any kind of troubleshooting? At first I just kind of laughed at them, but now 9 months later it's starting to get kind of irritating!! Just got off of a call,
user: "my monitor is purple"
me: "ok lets go into a dos prompt to see if the display is purple there"
user: "I can't do any troubleshooting over the phone with you"
me: "ok, bye"
user: "wait, the reason why I can't is because I can't talk on the phone and do the things you are going to ask me to do at the same time because I have to be connected to the internet, don't I?"
me: "yes, you sure do, bye."

Stuff like this happens 15-20 times a day... Oh well, helps my call times :D

[Daemon]

hummmm

One question, why would you have a user drop down into a dos prompt if there monitor is purple AND THERE NOT ON THE INTERNET :D

Yeah Its weird talking to people like that, but you have your job because of these people. Without them we (as techs) would not have a job.

[Stalemate]

It's for users like this that Microsoft is raking in the big bucks by "dumbing down" its software...

[ßracius]

I hear you, I too work in a call center. My pet peeve is the speaker phone. I don't mind if you have been waiting on hold or you are doing something. It's when Joe, Larry, Sally, and Waldo decide to gang bang you with questions or when the whole office finds that they have tech support on the phone and they go down their Christmas list. That and when they call you and you ask them to do something and they ask YOU to wait while they finish their work. I don't think so Mr. Wizard. You called me, YOU drop everything you are doing and give me your full attention!

[PitaBred]

[quote]Originally posted by Bracius:
<strong>I hear you, I too work in a call center. My pet peeve is the speaker phone. I don't mind if you have been waiting on hold or you are doing something. It's when Joe, Larry, Sally, and Waldo decide to gang bang you with questions or when the whole office finds that they have tech support on the phone and they go down their Christmas list. That and when they call you and you ask them to do something and they ask YOU to wait while they finish their work. I don't think so Mr. Wizard. You called me, YOU drop everything you are doing and give me your full attention!</strong><hr></blockquote>

But... why? Just inform them that the billing time starts as soon as you arrive. That'll make 'em think twice about keeping you waiting.

[ilovetheusers]

[quote]Originally posted by Bracius:
<strong>I hear you, I too work in a call center. My pet peeve is the speaker phone. I don't mind if you have been waiting on hold or you are doing something. It's when Joe, Larry, Sally, and Waldo decide to gang bang you with questions or when the whole office finds that they have tech support on the phone and they go down their Christmas list. That and when they call you and you ask them to do something and they ask YOU to wait while they finish their work. I don't think so Mr. Wizard. You called me, YOU drop everything you are doing and give me your full attention!</strong><hr></blockquote>

Me too. I pretend that I can't hear them until they pick up the phone. It's fun. If they put me back on speaker phone again I act like I can't hear them at all or I talk in very hushed tones and make it really hard to hear me. F'in users and their speaker phones.

[Poseidon]

[quote]Originally posted by ilovetheusers:
<strong>

Me too. I pretend that I can't hear them until they pick up the phone. It's fun. If they put me back on speaker phone again I act like I can't hear them at all or I talk in very hushed tones and make it really hard to hear me. F'in users and their speaker phones.</strong><hr></blockquote>

LOL.

I believe this happened to me earlier today. Needed to get a RMA # for a bad / damaged hard drive. This drive was less than a week old, and already bad sectors popping up. Probably damaged in shipping would be my guess.
Unfortunately the only way to obtain a RMA# is through tech support. I had been holding well over 20 minutes, and when the tech finally came online, I talked to him through my speakerphone. He stated he could not hear me well, so I immediately picked up the handset. Next time, I will try to have some fun with them. Heck, correct me if I am wrong, but most company’s tech support department is either over-worked understaffed, or both. They could probably use a good laugh or two.