Macgyver V2
April 26th, 1999, 10:09 PM
I do a little bit of troubleshooting and tech work for several schools and law firms. I've heard it all from the infamous,"My file's missing" (Attribute set to Hidden) to the completely outrageous, "What do you mean Doom2 won't run on a 286?" but this one takes the cake!
I walked in to this law firm on a call about an inkjet printer not working. I figured some idiot had forgotten to remove the plastic strip from the new cartridge.
I arrive to find out that someone installed the cartridge, and then someone else had re-installed the cartridge and had even gone so far as call Hewlett Packard for support..
The caller told me what happened:
"I was printing and the ink ran out, so I decided to try to install the print cartridge. I unwrapped it and put it into the printer. I hit "Prime Cartridge" and it reported that the cartridge wasn't installed. I got Chris to help me install it."
I thought to my self, "Oh great some guy pretending he's a tech helping some poor dolt who doesn't know a fax machine from a laser printer."
I ran the printer diagnostics and shure enough there was the same "Cartridge not installed" error. I pulled the cartridge out and almost died laughing. The first person had pulled the plastic protector off of the cartridge, but had left a piece pf plastic over the print heads. To add to that, the so-called super genious had realized that there was no protective plastic strip covering the contacts and had pulled out HIS KNIFE AND HAD SHAVED OFF THE INK JET CONTACTS!
After regaining my composure I told them both how to properly install an ink cartridge. No knife required.
I walked in to this law firm on a call about an inkjet printer not working. I figured some idiot had forgotten to remove the plastic strip from the new cartridge.
I arrive to find out that someone installed the cartridge, and then someone else had re-installed the cartridge and had even gone so far as call Hewlett Packard for support..
The caller told me what happened:
"I was printing and the ink ran out, so I decided to try to install the print cartridge. I unwrapped it and put it into the printer. I hit "Prime Cartridge" and it reported that the cartridge wasn't installed. I got Chris to help me install it."
I thought to my self, "Oh great some guy pretending he's a tech helping some poor dolt who doesn't know a fax machine from a laser printer."
I ran the printer diagnostics and shure enough there was the same "Cartridge not installed" error. I pulled the cartridge out and almost died laughing. The first person had pulled the plastic protector off of the cartridge, but had left a piece pf plastic over the print heads. To add to that, the so-called super genious had realized that there was no protective plastic strip covering the contacts and had pulled out HIS KNIFE AND HAD SHAVED OFF THE INK JET CONTACTS!
After regaining my composure I told them both how to properly install an ink cartridge. No knife required.