My Dealer Reckons I've Blown my board !!!

[Paul Cunningham]

I've had an amd k62 350 overclocked on a via 503+ motherboard for about 9 months.

When, all of a sudden the board died..

I replaced the board first as all the other
components had survived.

My dealer claims to have tested the board and tells me it died because I overclocked the chip, My argument is does the board know or care. So the the 350 was running at 400,
the board would still be supplying the same frequency and voltage if a genuine 400 was in there.

Does anyone know the answer to this

Thanks

Paul

[replier]

Paul. 1st question.

Were you expecting to get warranty for this board?

As far as I know, a computer dealer cannot and isn't obligated to honor a warranty for an overclocked motherboard. They can't return that motherboard back to the manufacturer because of overclocking. You overclock at your own risk and void warranty automatically.

2nd Question.

Did you bring the motherboard back to them with the K62 350 processor still on this via motherboard and the jumper settings still set to 400? That is how they could have probably concluded that you overclocked it.
Or if you brought the motherboard in without the processor but it was still set to 400 mhz and you bought the k62 350 at the same time from them, they could look back at their receipt records to tell as well. There are other ways they could tell as well.

[AlienDyne]

Replier is correct.
Warranty voids automatically in case of overclicking. If your supplier can prove it then you're finished.
On the other hand, if you returned the mobo set to 400, or if you told them about overclocking, then you have no excuse!
The supplier, though, can't decide whether the mobo is under warranty or not. The manufacturer does.

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When a good one meets some of the best...
I've died and gone to heaven!

[corey tracey]

here is a hint: don't tell the seller you overclocked your pc...just return and tell them to give you a new one

[replier]

That won't work. My manager has experienced excuses or lies like that before and he will wring the living h*** out of those people. He's been in the computer business for 20 years now and knows how to deal with people who say they never overclocked their boards when they really did.
Plus, customers who lie will just develop a bad reputation for themselves. It's not worth it!!!!

[replier]

sorry, that last reply was directed to corey tracey, not paul.

[AlienDyne]

Replier is right once again! Listen to him.

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When a good one meets some of the best...
I've died and gone to heaven!

[replier]

Thanks AlienDyne!
You have some very good comments and tips as well. I have come to respect alot of the regulars on what they have to say and suggest, even though I'm a newbie around here. This is a great website, Darren and his fellow helpers should be very,very proud!!!

[Darren Wilson]

I think Replier means Scott and his helpers http://www.windrivers.com/cgi-bin/forum/smile.gif

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why are our jobs so interesting??????

For a different ' angle ' on life visit my NEW homepage @ http://www.bivvyup.co.uk

[Garfeild_Cat]

If you overclock your MB you can damage it by causing electrical problems with Capacitors that are used with other components --=-= causing possible current spikes (not voltage)

Remember over curren kills/burns

[genesys]

Without more history, I would say pursue another avenue. Email the manufacturer direct. DON'T explain you overclocked. You may have actually had a crappy board. It is far more likely that the CPU would be damaged before the mainboard. Nonetheless, as a dealer, I don't honor returns for overclockers, especially when they know the consequences of their actions. This is a common (albeit costly) mistake.

Ron