CD-ROM Disappeared

[Rhona Griffiths]

I'm Using Win98SE and up till now had no problems but suddenly my CD-ROM has vanished. I've tried all the obvious things. The CD-ROM is an Acer 40X do I consider this obsolete or is there any way back? It is recognised on starting but not in Windows all lights are working, the drawer opens and closes but CD does not run. No CD-ROM shown in Device Manager. I don't know if it has any relevance but I'd uninstalled InnoculateIT just before this happened.

Any help will be welcome.

[silencio]

I've seen viruses take out the Windows CDROM virtual driver. If you can load an MSDOS driver and it works, you may want to get a new virus scanner.

Make yourself a Windows 98 startup disk. Boot with that disk. If you can see your CDROM in DOS mode it's prolly a virus.

[Rhona Griffiths]

Hi - Thanks for the second reply - will try to do better next time.

No yellow markers in Device Manager (and no CD-Rom either). My drivers are as up-to-date as I can get - Acer/BenQ do not list anything I can relate to this model. Motherboard is Jetway with SiS530 chip - I can imagine what you purists are saying but it's OK for me.

Any further help please.........

[Orangeman]

IF you uninstalled InnoculateIT before this happened then you probably uninstalled a shared file. Try reinstalling InnoculateIT to see if you can get it back. If not, you may have to reinstall the drivers to the CDROM (If it came with drivers.)

However, as the previous post said, you may have a virus, so check for that also.

You might also try running scandisk, making sure that shared files are copied, not deleted.

You might also run system file checker from Microsoft Information too: Start>Programs>Accessories>System Tools>Microsoft Information>System File checker. If it prompts you to restore a file, do so. <img border="0" title="" alt="[Wink]" src="wink.gif" />