Mailto:

[DANIMAL]

I can't click on any link in any site that has a link to there email address

Ex: contact us, click here to email us.

Everytime IE click on something like that I freeze for 5-8 seconds then IE closes out. or I multiple Browsers opening at once (56 one time)

[Gameguru]

What email software are you using? It should open up and start a new msg. If you have more than one program or you have multiple email accounts, that could be a problem. If you are strictly using a web type emailer, i.e. hotmail, I don't think that Internet Explorer will allow you to direct mail the links in a web page.

[Raven]

[quote]Originally posted by DANIMAL:
<strong>I can't click on any link in any site that has a link to there email address

Ex: contact us, click here to email us.

Everytime IE click on something like that I freeze for 5-8 seconds then IE closes out. or I multiple Browsers opening at once (56 one time)</strong><hr></blockquote>

- go to TOOLS | INTERNET OPTIONS |PROGRAMS
- see what the default email application is and make sure it is set to whatever you are using...sometime it goes screwy...thx to M$

[DANIMAL]

[quote]Originally posted by Gameguru:
<strong>What email software are you using? It should open up and start a new msg. If you have more than one program or you have multiple email accounts, that could be a problem. If you are strictly using a web type emailer, i.e. hotmail, I don't think that Internet Explorer will allow you to direct mail the links in a web page.</strong><hr></blockquote>

I'm using Office XP's Outlook, just called "microsoft Outlook"
I have 3 email account from the same provider "Sympatico"
and One hotmail acount.
Honestly I don't ever think I had this problem before installing Microsoft Outlook but I would like to keep it.
I checked the Knowledge base but there's nothing there that I Could find.

Raven; I checked that too: and it is set to Microsoft Outlook. the only other option is Outlook express.

[Gameguru]

Try this....it will determine if its an Outlook or I.E. problem.

Right-click on an empty space on your desktop and choose New | Shortcut. In the Command line, type (without quotes, and no space after the colon! Replace the fake email address with your recipient's.) "mailto:whoever@wherever.com" Click next and give it a name (like email whoever) Now just double-clicking that icon will open your default email client and should come up with a blank msg. If it works, then its an IE prob. If it doesn't I would think that its Outlook.

Let me know the results. ;)

[DANIMAL]

[quote]Originally posted by Gameguru:
<strong>Try this....it will determine if its an Outlook or I.E. problem.

Right-click on an empty space on your desktop and choose New | Shortcut. In the Command line, type (without quotes, and no space after the colon! Replace the fake email address with your recipient's.) "mailto:whoever@wherever.com" Click next and give it a name (like email whoever) Now just double-clicking that icon will open your default email client and should come up with a blank msg. If it works, then its an IE prob. If it doesn't I would think that its Outlook.

Let me know the results. ;) </strong><hr></blockquote>

I can't choose a mailto: as a command lin only programs that I have in my drives. the closest thing I can select to that is my address book. <img src="confused.gif" border="0">

[Low Level Owl]

i created the shortcut he was talking about and it worked. maybe you mistyped something.

the location of the item should be:

mailto:email@email.com

good luck

[DANIMAL]

http://www3.sympatico.ca/d_n/screenshot.JPG

Maybe because I'm using XP? with Office XP and Microsoft Outlook.

[Quiet Thunder]

I just did it, and it worked for me. BTW, I'm also running XP Pro.

[Votan]

but this is what gameguru said:

"If it works, then its an IE prob. If it doesn't I would think that its Outlook"

I suspect you got a problem with outlouk.

[DANIMAL]

[quote]Originally posted by Quiet Thunder:
<strong>I just did it, and it worked for me. BTW, I'm also running XP Pro.</strong><hr></blockquote>

SO your shortcut dialog box looks exactly like mine above?

[Low Level Owl]

mine looked exactly the same as your dialog box. and i almost have the same setup as you.

xp pro but outlook 2000

[DANIMAL]

**** man this sucks,
Jus tgot off the phone with Sympatico and they say it's a problem with my software (of course) they told me to uninstall zonealarm and go back to outlook 2000.

I'll try unistalling outlook 2002 but not zonealarm.

[MacGyver]

Chill out DANIMAL, no need to get hot under the collar.

Most likely the default handlers for the mailto: protocol have not been installed. I found this page <a href="http://chattanooga.net/~scochran/oelnk.htm" target="_blank">http://chattanooga.net/~scochran/oelnk.htm</a> which explains how to get it to work for OE5, however I understand you're trying to get it to work with Outlook, so maybe some Outlook user out there could let us know what is in their computer for the mailto: protocol.

[Gameguru]

I have Outlook XP and WinXP Pro and the "create mailto shortcut" that I described before works just fine. I would really have to question Outlook after reading all the posts. If you can, try to reinstall it.

[Gameguru]

The site that MacGyver posted is spot on. I think that that may fix your current problem but I believe that you could find more if you don't reinstall outlook. The shortcut for my outlook is:

C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE

It may be different on your box. Good Luck!

[DANIMAL]

OK (sigh)..............

This is what I hav been doing:

Reinstalled Microsoft Office over top of it's self through Add and remove.

Then used the detect and repair option in microsoft outlook in the help tab.

then did as Macgyver said and checked for the mailto:url in the folder options and it was not there so I proceeded to do as the link said adding the file type see link below.

then I went to start/programs/accessories/sys info tools tab/net diagnostics. and checked that out and found lovely things see link below

and called sympatico services to see about these things and like I said before they said to use outlook 6.0.

So I closed out microsoft outlook and did all of the above to outlook 6 and still the same thing happens

when I hit a mailto: link I freeze for 15 sec most of the time the error message comes up saying
" the default mail client is not properly installed click OK" and I see by hitting ctrl alt del that the svchost.exe is taking up all my resources and then it stops and and as many browsers that my cpu can handle open up thus using 100% of my CPU.
(Ram is not being abused)

The procedure the GAMGURU suggests just does not happen as shown in the first screen shot on previous page.

I'm lost. now and would really not like to format at this time because it's such a minor problem (which i can deal with for awhile)that looks very ugly.

anything else guys/gals?


<a href="http://www3.sympatico.ca/d_n/tempstuff.htm" target="_blank">SCREEN SHOTS</a>
thanks so far everyone :) :(

[Gameguru]

I realize that you are probably at your wits end but a couple more things before you go postal...

Try removing all of the file types associated with outlook from folder options, remove outlook and office from add/remove, go throught the registry and delete any key associated with outlook.

Restart and reinstall office with outlook. I'm at a loss as to what it could be other than this. Unfortunately, at some point it becomes easier to format/reinstall than troubleshooting the prob. I wish I could be more help.

Good luck(again) <img src="confused.gif" border="0">

[DANIMAL]

[quote]Originally posted by Gameguru:
<strong>I realize that you are probably at your wits end but a couple more things before you go postal...

Try removing all of the file types associated with outlook from folder options, remove outlook and office from add/remove, go throught the registry and delete any key associated with outlook.

Restart and reinstall office with outlook. I'm at a loss as to what it could be other than this. Unfortunately, at some point it becomes easier to format/reinstall than troubleshooting the prob. I wish I could be more help.

Good luck(again) :confused: </strong><hr></blockquote>

Hey Gamguru YOU DA MAN!!! :D :D

Did as you said exactly, only I couldn't find a way to uninstall Outlook Express, Just office and microsoft outlook I removed all file types, all registry entries. But that did the trick.

Thank everyone.

:D :D :cool:

[Gameguru]

I'm just glad that I could help out. There is nothing more frustrating to me than a computer problem that I can't solve....especially when it ends up being something simple and I have formated like 5 times only to find out I could have fixed it with a simple patch.

I had the same sort of feeling after I found a corrupt ini file for my RAID controller. Corrupt media=corrupt file. :D