[RESOLVED] New file does not open...HELP

[momo]

Here is a doozy...I open Word 97, and instead of opening to a blank new page, it opens to an old file even after deleting that file. I have bypassed all the shortcuts to Word and executed winword.exe and still the same result. I can make changes(deleted the contents of the file)and saved the changes, but when I reopen Word, it reverts to the original file. Does anyone know what to try? Thanks for your help

[MacGyver]

Try turning off the AutoRecover feature in Options. Also clean out all files in your temp directories. Get a clean copy of normal.dot.

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"We're always behind industry standards" - Microsoft product manager Ed Suwanjindar

[momo]

Thanks for your help. I replaced the normal.dot file with a fresh one. Is working great again. Thanks

[rjos]

I have the same problem if you go on microsoft site there a tool for that it s call scanprot for clean the normal.dot


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Jose Racette

[maverickhowell]

The file mentioned (scanprot.dot) is an ancient template first written to deal with the first Word virus (prank).

It is not intended to 'reset' your normal.dot file as this is acheived by simply renaming the existing one.

Once Word is restarted, a new 'factory default' is created and is reeady for you to use/customise.

Enjoy ;)