[RESOLVED] Repairing Office 2000

[DannyDunn]

I have a user who's Outlook 2K is FUBAR.
We are trying to run the repair feature to clena up har problems, but Office will never find the proper files from the CD to install.
I didn't install the program personally, but I was told the CD i was using IS the one it was installed from(of course no way to know that for sure)Is there a way to run the repair from A archive (burned) copy of O2K or what do I do now?
Thanks

[Lowland]

What fun!!

You might try making sure you are logged in as the same person who made the original installation - the installer files live in profiles, so that can cause problems
You migh also try and force the installation from the correct .msi file on the CD. Assuminig the "burned" copy isn't a pirate with the file missing.
You might try and uninstall/re-install - assuming you have the unlock key.

If your product is kosher, all should be OK.

Good luck


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[This message has been edited by Lowland (edited March 23, 2001).]

[DannyDunn]

That seemed to fix the problem with Outlook. But we found a bad 1gig PST file that will not allow the user to open it. Outlook will just lockup. It doesn't matter if the file is on the local drive or the network drive.
Does anyone know a way to repair a corrupt PST file? Can we use the Inbox Repair Tool, or is there something we can download that will do a better job?

[Lowland]

Which bit solved the problem?
Plus --- a 1GIG file??? That sounds like a real corrupt one.
More info - might be able to help.

Good luck!!

[DannyDunn]

We repaired Office 2K, and created a new PST file, but all her archived info is in the 1gig file, that she still needs to get into, but Outlook just locks up whenever we try to access the file. Inbox Repair Tool didn't fix it. It said it didn't find any errors in the file. We copied it to the HDD to she if it was just timing out on the network, but it didn't change anything.

[CASMAN]

I don't know if it will work but there is a program to hack the .pst files if the user lost the password. It is pst19upg.zip. I used it and it rebuilds the .pst file so it could work to fix it. I don't know??? Any how, it might be worth a try ... http://www.email-software.com/how_to/passwords.htm
Try it on a back-up copy....
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Gravity... not just a good idea: It's the LAW! :confused:

[Sowulo]

Found this (http://support.microsoft.com/support/kb/articles/Q250/4/22.ASP?LN=EN-US&SD=gn&FR=0&qry=maximum%20data%20file%20size&rnk=1&src=DHCS_MSPSS_gn_SRCH&SPR=OUT2K) at Microsoft...Even though you haven't reached the 2Gb problem it describes, the solution might be relevant...

[maverickhowell]

Once a PST file exhibits that kind of failure your almost certianly doomed to fail.

The Inbox Repair Tool is the only automated utility to repair PST files. It was originally designed for Windows Messaging format (Win95 4.00.95.0) and so deosn't work to well on files that exceed the original design spec of a PST (32mb) and those which have had the 'allow large tables' option enabled on them.

Some companies exist that can recover the data by hand but for a 1gig+ file you would have to pay huge amounts of cash for the service.

:(

[DannyDunn]

Casmans idea fixed it. I took around an hour, but it worked!!!!

Thanks for all the help

[KINGofBLEH]

Originally posted by DannyDunn:
That seemed to fix the problem with Outlook. But we found a bad 1gig PST file that will not allow the user to open it. Outlook will just lockup. It doesn't matter if the file is on the local drive or the network drive.


This is a little off subject, but my boss discovered her archive file in Lotus Notes had reached 1gig. The server admin made me remove the file from the server b/c it was taking up too much space. It was too large for her HDD. So I made her sit down and delete over 50% of the crap that was in there and print most of the rest. We got it down to about 250MB and burned it to a CD.

[DannyDunn]

That's a good idea. We've instructed her to archive all info over 30 days old to try to keep the size down. The only problem is she will get 100-200 emails,calander entries, etc some with 10 to 12 scanned pages of contracts attached, so the size grows by 100 or so meg every day. We have her archiving every 5 days now. We might have to archive every morning. She's happy now though, thaks for all the help on this problem.

[CASMAN]

To help her keep things down to size, there is one other approach you could think about…
You could give her multiple Personal Folders (pst) files and use the rule wizard to send specific files to different ones. I know keeping one clear is bad enough in this case but, using the rule wizards effectively could help in this case as well…
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Insanity is hereditary. You get it from your kids
:eek:

[MobilePCPhysician]

Only took 4 years to figure out the wrong reply.:sad: