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mrwilhelm
August 30th, 2002, 03:45 AM
I'm baffled... Remote Assistance used to work fine, but now when the "Novice" (as Microsoft calls them) sends me an invite via Messenger and I accept nothing happens. There have been absolutely no changes to either my system or my network, and like I said earlier it WAS working fine.

Any ideas?
NooNoo
August 30th, 2002, 04:58 AM
Did you do the windows update for remote assistance? Wouldnt be the first time an M$ update made things worse....
rss
September 21st, 2004, 10:01 PM
I'm baffled... Remote Assistance used to work fine, but now when the "Novice" (as Microsoft calls them) sends me an invite via Messenger and I accept nothing happens. There have been absolutely no changes to either my system or my network, and like I said earlier it WAS working fine.

Any ideas?

I am having the same problem. have you gotten anywhere with this yet?
futuretech
September 21st, 2004, 11:41 PM
Sounds like a firewall issue. Have them shut off their firewall, if they are on XP they could have the built in firewall running.
rss
September 22nd, 2004, 07:27 AM
Sounds like a firewall issue. Have them shut off their firewall, if they are on XP they could have the built in firewall running.


these machines are running on a homenetwork. the only firewall is from the router and port 3389 is triggered and forwarded. I am able to use remote desktop between these machines and that's suppose to use the same basic technology. any other suggestions?
futuretech
September 22nd, 2004, 11:35 AM
Try having the remote assistance invite sent by e-mail.
Sometimes for some reason MSN messenger invites dont seem to work.