pc dilemma

[blink]

have a pc with 98se the user can't use pc .error message is
this program preformed an illegal operation and will be shut down.details:explorer caused invalid page fault in module
explorer.exe 015f:00401f31.restart the pc and there is no task bar;the same thing happens in safe-mode.tried ctrl alt del
and it is just a white box.person says last the thing he did was go on-line.:(

[Radical Dreamer]

Well, whats going on here is explorer (the interface part of windows) is crashing, either the file is corrupted or infected or it is tying to load something else along with it. I've seen some programs that "integrate" themselves into the os cause such problems.

Here is a MSKB that lists a possible cause and solution
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q296211

[blink]

thanks radical dreamer been reading the link.that may be the prob.ithink the pc has juno as its isp.

[jimmm33]

I would run Spybot S&D and/or Ad-Aware

[Rifleman @ Layman's PC]

All else fails... FFR. :)

[cabal]

just a thought, can you get into safe mode? It does sound like it could be a virus or bad adware. maybe you can run antivirus or spybot s&d from safemode.