no sound

[Lana]

:confused: Hi all how 's everyone I'm confused and on the brink of giving this computer avation lesson I tell you I've tried everything that I could think of to get the sound to work with xp o/s I replaced my harddrive and updated to xp pro from me and haven't heard a thing ever since and my printer won't install either I went to H.P. and had a sys scan which said that my plug and play wasn't running but is enabled I don't know if that effects these issues or not there are no conflicts and all devices read enabled I don't know about a sound card driver I'm just starting to learn the technical end of this and it intrigues me yet I'm certainally no expert so can anyone PLEASE HELP ME I am going crazy

[NooNoo]

OK Lana, welcome to Windrivers....

Lets start at the beginning

What pc do you have? If you dont know, then go to www.belarc.com and download and run the free personal audit, post the results here (please remove the licence number listing from the post!)

Often plug and play is reliant on the bios. Moving to XP may mean that you will have to flash the bios to make it compliant. Did you run the compatibility check before putting xp on?

Did you upgrade from ME or did you do a clean install?

We will start with that and will help you through more depending on the answers you give.

[Lana]

Hi noonoo,

[Lana]

I don't know what just happened but this took me off the reply thing just like that any way do you mean what kind of computer it's a 5080 compaq presario and when I upgraded I took the old hard drive completely out and put xp on the new one there was nothing on it boy was that hard for me but at least for the most part it works there were a couple or sould I be perfectly honest quite a few error messages that showed up on the sys scan th I did but I didn't write them down one that was happening all the time was atapi I think the other was acpi if I remember right

[NooNoo]

OK.... Did you check with compaq that the machine was xp ready or if you had to do anything?

Can I ask why you wanted to upgrade to xp?


Here is the XP page for your computer (http://www29.compaq.com/falco/sp_result.asp?Model=2857&Os=118)

[Lana]

Thank you so much for taking time to help me at times I have a bit of trouble with comprehending things because of being in a coma for three months so please don't get to frustrated with me ok anyway no I didn't tell compaq anything I don't like talking to them they were way to rude and I didn't know I needed to I just took out the 20 g hard drive and put in a brand new 40 g one that had no operating system at all so I really didn't think it would matter which program I put on it

[Lana]

hi sorry I didn't see th other question I only wanted to up grade because my friend Mike said it was a better easier system and I was always making mistakes with me of course the fact that one of my friends deleted the pci card and primary ide controller had something to do with that I had to call a computer guy to come fix that i had no clue on how to fix it then I did something and messed it up again and the quick restore disc was broken so I figured that it would be good to just buy a new harddrive annd use xp

[NooNoo]

Right ok, we need to start at the beginning of troubleshooting.

First of all, please go to device manager and list any devices that have a ! in a yellow circle next to them. Click on the device and click properties. Tell us what windows says the problem is, there will be a code and a message in the lower half of the window.

To get to device manager, right click my computer, select properties, click on the 3rd tab - hardware, click the middle button device manager.

[Lana]

Hi I'm soppy but there were none of those things only+ signs hey would you please still help me in a while i fell down and may have broke my leg i need to go to the hospital but will be back on a s a p

[NooNoo]

OK lana, hope its just a bad bruise... that hurts like hell too.

I sent you a private message. I will read you tomorrow, as it is bed time here in the UK.:)