AVG Free Edition updates- Not Working....

[heffo]

Haven't been able to run update from grisoft for last few days?
Had to manually download update.
Anyone else having same problem??

[drewmaztech]

I did notice the past day or two that it wasnt updating and the manual update was hanging. I havn't really looked into it as of yet. I was assuming it was either a temporary thing or it was my network connection going flaky on me again.

[freddy]

same here , had to manually d/load it ,,,,,interestingly it was a rather large file this time ,,,3 times size of normal.


it did d/load once and said "bad crc" ,,,,,

so i did it manually



freddy

[craigmodius]

My update worked this morning. I'm at Virus Database 393 Release Date 3/5/04 on AVG Program Version 6.0.614

Mine is told to check everyday.

probably if you ran an update now it would work.

[flackt]

I have not been able to update for 3 days?

[heffo]

Mine is working now!!

[Platypus]

Found this suggestion and it worked immediately for me:

Navigate to your AVG install directory and rename your existing url.ini file to url.iniold.

Copy the following and paste into notepad and save it as url.ini. Put this new file into your AVG install directory. You'll now have 3 options to select from with www.grisoft.com being the default.

[SERVER_NAME]
1=free.grisoft.cz
2=ftp.grisoft.com
3=www.grisoft.com

[SERVER_URL]
1=http://free.grisoft.cz/softw/60/fe
2=ftp.grisoft.com/pub/softw/60/fe/
3=http://www.grisoft.com/softw/60/fe/
Actual URL=3

[heffo]

You have done it again Platypus.
Works like a charm. Thanks.

[craigmodius]

yeah, thanx Platypus. I never knew that little tweak. :thumbs:

[bazcook]

Yes Platypus, a successful solution - and just when I was beginning to lose faith in AVG.

Still, they have to take some responsibility -

----- Original Message -----

To: webmaster@grisoft.com ; sales@grisoft.com
Subject: ADDENDUM: AVG - Product download instability an issue

Well, more 'server mismatches', corrupted downloads or just plain stalls here so I did a little digging online and it certainly appears I'm not the only one who is finding the previously excellent AVG 6 Free a challenge to maintain recently.

Fortunately, on WinDrivers Forums the problem was not only discussed ( http://forums.windrivers.com/showthread.php?t=56361 ) but a solution found.

Still, its too bad Grisoft couldn't post this solution on its webpage - even for Free users - as the problem is obviously at your end. And its that sort of thing that makes people question the Support they might expect on a commercial product.

Pity.

----- Original Message -----

To: webmaster@grisoft.com ; sales@grisoft.com
Sent: Wednesday, March 10, 2004 8:53 AM
Subject: AVG - Product download instability an issue

Continued difficulties in contacting AVG update - http://free.grisoft.cz/softw/60/fe/avg6info.ctf - either the update stalls or initially downloads a corrupted version - continues to haunt my AVG 6 Free.

I can understand you not supporting the Free version as a cost saving issue, however if you are hoping that trying AVG 6 will encourage users to upgrade to the paid AVG 7 version it needs to be shown as stable and easy to use.

Maybe I should stick with Free and cope with these regular failures (there is no server status available on your website to know if its just a busy time for the server or far worse) or maybe give up on what I believed (and promoted to colleagues) to be a worthwhile product and look elsewhere for AV protection. There are certainly other 'free' (and supported) AV programs out there.

I hope that whatever issues are currently plaguing Grisoft are resolved soon.

----- Original Message -----

To: webmaster@grisoft.com
Sent: Monday, March 08, 2004 8:58 AM
Subject: ADDENDUM: Website needs download status


Please note the following has begun to appear in a dialog box when AVG attempts to update -

Server Mismatch
It appears one of the necessary files is missing. Please report to webmaster@grisoft.com

This suggests to me the problem resides at your end and is not a problem with the installation of AVG here.

Please advise.

----- Original Message -----

To: webmaster@grisoft.com
Sent: Thursday, March 04, 2004 8:43 AM
Subject: Website needs download status

I'm trying AVG Free but recent attempts to update virus files has stalled, so I'm less convinced on the 'stability' of the program or update site.

A full uninstall and reinstall was tried at my end, but still the 'free.grisoft.cz' server is not replying - so I'm assuming its a problem at your end.

Website could benefit, therefore (even for the free users) with status of your servers information.

Thanks for your attention to this matter

[flackt]

I started trialing avast, because of this.

Also IE 6 sp1 seems to have broken AVG's email protection.

http://forums.windrivers.com/showthread.php?t=56417

I think I like avast.

http://www.avast.com/i_idt_1016.html

[bazcook]

If this 'patch' hadn't worked I had full intention of ripping AVG out and going with an alternative.

I was looking at Avast! (if nothing else, it includes Support and its own User Forum, unlike AVG) but frankly, scanning some of the forum issues put me off trying it. Ditto Anti-Vir.

Meanwhile, I believe you are correct - the AVG's mail protection does not seem to work with IE SP1/OE6, though I didn't have it on my machine pre-SP1 so no way I can say for sure my results would have been different. On the other hand, I've never had the troubles as reported and 'fixed' as reported on your other link.
Its a pity AVG's mail protector doesn't work, but I'm pretty neurotic about incoming mail on my own - and, as I said above, I'm not convinced the alternatives are an improvement...

But I hope Avast! works for you...

[flackt]

so far so good!

[NooNoo]

the AVG's mail protection does not seem to work with IE SP1/OE6, though I didn't have it on my machine pre-SP1 so no way I can say for sure my results would have been different.
...
oh yes it does! (http://www.grisoft.com/faq/us_faqtext.php?id=18&sid=9) :devil:

[bazcook]

Oh no it doesn't!

(And this ain't no Panto)

Or maybe it does and its just not very good....

[NooNoo]

get what you pay for....

[bazcook]

And that explains Norton and McAfee how?

;)

[NooNoo]

Ah that's easy, it's the inverse rule.

[bazcook]

What's that? The more you pay the worse the software will be?

[bazcook]

Well the .ini update worked like a damn for a couple of weeks and now my AVG hasn't been able to connect and update since March 26th - in either auto or manual mode, or using any of the three download sites.

I get the notification that it is 'Downloading the Control File Update' of 343 Bytes, but after 3 minutes of no traffic it times out and the program closes.

Anyone else experiencing problems again?

I guess too many people discovered the repair and that's kacked Grisoft's servers...

Plan C, anyone?

[craigmodius]

I was just able to do a manual update from free.grisoft.cz which took me from definitions dated 3/26 to 3/29 it sat there staring at me for about 1 minute to 1.5 minutes, then kicked in and worked??!!??

my scheduled updates had not updated since 3/26 from the www.grisoft.com server, and ftp.grisoft.com seems to be the most responsive right now.

I'm going to leave mine sit on ftp.grisoft.com and see how it goes. I know there are alotttttttaaaaa viruses/worms in high distribution right now, so I'm gonna wait out the storm and see how she goes, but I'm not jumping ship yet.

[Luxman]

I too had the same problem with only being able to download this 343 byte 'control file update' yesterday. This appears to be a useless file. I just deleted it. And then I went to get my update file here: http://www.grisoft.com/us/us_updt6.php?lng=fe

This is the foolproof method I would imagine, and it's very simple too.

[confus-ed]

I too had the same problem with only being able to download this 343 byte 'control file update' yesterday. This appears to be a useless file. I just deleted it. And then I went to get my update file here: http://www.grisoft.com/us/us_updt6.php?lng=fe

This is the foolproof method I would imagine, and it's very simple too.

So in my 'teh Greeter' role .. welcome to windrivers Luxman :thumbs:

The link you give 'alludes' to the real reason behind all this 'not updating' buiness..
..In order to perform any AVG 6.0 update to a version higher than 516, it will be necessary to have previously performed update 516. Check the version you currently have by selecting the "Information" tab in AVG Control Center - "Program Version." If the version number displayed is lower than 6.0.516, it will be necessary to run the update 516 first...

Simple answer ... take it off & get yourself a shinney new download with the right definition files included ;)

..for free, I still think this is pretty damned good ! :)

[bazcook]

Well, my AVG is v6.0.644 (02/09/2003) so by my math that's not the problem as far as the program installed here is concerned.

I just tried the .cz, .ftp and com sites several times each (@0730 EST) and each failed - each with their own different dialog box explaining why.

I guess it's time to do the true manual install as suggested by Luxman and hope that - eventually - Grisoft will get their act together again.

Hell of a way to endear yourself to users though...

[confus-ed]

Well, my AVG is v6.0.644 (02/09/2003) so by my math that's not the problem as far as the program installed here is concerned.

I just tried the .cz, .ftp and com sites several times each (@0730 EST) and each failed - each with their own different dialog box explaining why.

I guess it's time to do the true manual install as suggested by Luxman and hope that - eventually - Grisoft will get their act together again.

Hell of a way to endear yourself to users though...

So pay for it then ! that way you are supposed to be guaranteed a connection to their servers, which with 'free' you are not .. read the fine print !

btw .. plan C would be to stop griping about a free product, & go get one you pay for then you can 'moan legitimately ' ... what the hell do you expect for Free ? http://smiley.onegreatguy.net/dunno.gif

[bazcook]

Ah yes confuse-ed, but if you're offering a free (Lite) version in the hope that satisfaction will encourage a user (or someone they may talk to) to fork over the money for the full version, you have to show the free version to be stable and operates as advertised, *especially* when you offer **no** technical support at all. Not even a Users' Forum.
If you can't offer that, what are the chances people will trust the paid version?

People use free AV products because they recognise that some sort of product is a required part of a computer these days and partly because of the up-front cost of many of the retail products can be prohibitive. Many users of free products have also come to the them having already tried the retail products and found them lacking - their 'bang for the buck' not worth it.
They resent the bloatware, the sluggish behaviour of their computers with it installed, the software conflicts, the lack of any real meaningful Support and the inevitable squeezing of even more money from purchasers to remain 'subscribers'.

Thus spake I.

Now - since the three download sites within the AVG product seem to be down, I went to the updates download page as suggested by Luxman and found that clicking on the appropriate hyperlink garnered no response either. I tried a 'Save Target as...' as well and nothing, but I noted the download site was back to the free.grisoft.cz which isn't responding in AVG.

Hmmm.

As an experiment, I went directly to Grisoft's true Home site (www.grisoft.cz) and worked my way to that site's AVG update page.

http://www.grisoft.cz/cz/cz_updt6.php

And while my Czech is nothing to write home about - okay, non-existent - it appeared that the appropriate update was of the same name, size and date as its English site counterpoint, so I took a chance and tried a download.
It started immmediately and I installed it into Grisoft | AVG | Updates with no problem at all. Starting AVG it recognised it (in English) and updated itself.

So it seems, for whatever reason, the servers (or links) handling the 'English' downloads are buggered while - for the moment at least - the Czech site still works.

Hope this helps.

[bazcook]

So, noting the struggles above even with the modified .ini additional addresses and discovering the Grisoft direct download page (english) once again directs to free.grisoft.cz site (which is problematic in AVG), I then wondered what the address to the successful (czech) download was.

Turns out it yet another address to those we already know. Realizing that, I structured the info to follow the original fix and have added it to my .ini file so that it now looks like this -

[SERVER_NAME]
1=free.grisoft.cz
2=ftp.grisoft.com
3=www.grisoft.com
4=download.grisoft.cz

[SERVER_URL]
1=http://free.grisoft.cz/softw/60/fe
2=ftp.grisoft.com/pub/softw/60/fe/
3=http://www.grisoft.com/softw/60/fe/
4=http://download.grisoft.cz/softw/60/fe/
Actual URL=3

Rebooting, this gives me 4 addresses now in the drop down list in AVG. It still defaults to the www.grisoft.com, but that can be changed. I tried an update via the additional address, but as I am now up-to-date, all I got was the dialog box saying that my AVG is already recent. This in itself I take as a good thing as there has been a response back from the server.

Don't know how long - or even if - this will work (the danger of telling people of a work-around) but its another option!

[Luxman]

Nice find bazcook, the files on both the English and Czech sites appear to be exactly the same files, and I would presume that they indeed are. I too updated with no problems at all from the file from the Czech site.

I have only started using AVG about 1 week ago and have not encountered any problems updating until 2 days ago, like the rest of you. Is this normal procedure with AVG? Or is this a rare occurance?

Well at least we now have 2 additional options to access files outside of the URL's in the program.

[amacd55]

[SERVER_NAME]
1=free.grisoft.cz
2=ftp.grisoft.com
3=www.grisoft.com
4=download.grisoft.cz

[SERVER_URL]
1=http://free.grisoft.cz/softw/60/fe
2=ftp.grisoft.com/pub/softw/60/fe/
3=http://www.grisoft.com/softw/60/fe/
4=http://download.grisoft.cz/softw/60/fe/
Actual URL=3

Should the "Actual URL=3" be changed to 4?

[freddy]

i,ve just been to a friends property (landlord of a pub) ,,,to sort his machine ,,,he has msblaster on it ,,,,he,s done well ???? only got it yesterday ,,,

little pendrive around my kneck (pint of beer in my hand) ,,,,loaded the shemantic ,,,msblaster killer ,,,,loaded adware ,,,not a lot ,,,,,,spybot ,,,tried updating ,,,*ing server was down. ,,,,avg (about a mth old ) ,,,,,NO WAY COULD I GET A DOWNLOAD. !!!!! ,,,,so i look a right pillock.


if they are gonna offer a product ,,,,,THEN DO THE RESEARCH ,,,,MAKE SURE YOUR SERVERS ARE WORKING.

the next time i get a failure (d/load) ,,,,,,i will not recommend avg ,,FULL STOP


bad day ,,,,,,i got drunk F.O.C.

[bazcook]

Actually amacd55, it doesn't make a difference. I wondered that too.

I've discovered that "Actual URL=3" is simply the default setting - so it shows the grisoft.com site first on the drop down list within AVG.

You can choose to set it to 4 for download.grisoft.cz, 2 for the ftp site - I'm sure you get the general drift as to how it works...

Anyhoo, all this can be changed outside of the .ini file simply by choosing the preferred default download location from the drop down and then hitting 'Apply'.

This I have learned simply by experiment.

Now let's hold our breath and see how long it lasts....

[heffo]

Luxman, you asked whether this was a regular occurrance in AVG?
NO, I have been using it now for over 2 years, and have been very happy with it.
Only started having these very annoying, update problems this month.
Overall, I am very happy, but yes it is testing all of us. As stated earlier its FREE, so we cant' complain too much.
I will be sticking with it, even if it means doing manual updates for now.

[Luxman]

Ok heffo, thanks for the info.

[confus-ed]

if they are gonna offer a product ,,,,,THEN DO THE RESEARCH ,,,,MAKE SURE YOUR SERVERS ARE WORKING.

the next time i get a failure (d/load) ,,,,,,i will not recommend avg ,,FULL STOP


bad day ,,,,,,i got drunk F.O.C.

So how is it a bad day when you get drunk free of charge .. that's a good day !

& I'll say the same to you as others .. pay for it if you want 'guaranteed', as for going to a 'client' with it & then failing to get a download, well go prepared :p, there are of course other free ones each with their own 'issues' ;)

I like it & never have any download problems at all (in however long its been out)..

[DocPC]

Your are dumb if u cant get avg to work. You spazz!!!!!!!!!!!!!!!!!!!!!!
:)


Very nice first post, arse pimple.

Oh, welcome to Windrivers! :rolleyes:

[bazcook]

So, all the sites are down now, huh? That didn't last long.

Damn, I knew I shouldn't have posted that work-around! ;)

Though maybe if the Czech download crashes they'll be more aware of the problem? Or not.

Meanwhile....

To: sales@grisoft.com ; webmaster@grisoft.com
Sent: Thursday, April 01, 2004 10:37 AM
Subject: AVG - The users are restless


You would will be well advised to check out the below - especially if you're hoping to maintain any sort of user satisfaction and repeat business - for either AVG 7 or the Free version - and avoid 'bad press' via the net other more 'legitimate' computer news sources should this info spread...

Good luck!

http://forums.windrivers.com/forumdisplay.php?f=42 - and most especially,

http://forums.windrivers.com/showthread.php?t=56361
http://forums.windrivers.com/showthread.php?t=57009
http://forums.windrivers.com/showthread.php?t=51885

http://www.neowin.net/forum/index.php?showforum=12 - and most especially,

http://www.neowin.net/forum/index.php?showtopic=151599
http://www.neowin.net/forum/index.php?showtopic=153301&hl=AVG7

_________________________________

[Luxman]

Well I must say that I tested [download.grisoft.cz] at least 12 times or more yesterday to see if the update files were on that server, and in all my attempts, they were obtainable with no problems.

Yesterday, [free.grisoft.cz] did not appear to have any of the update files on that server. At this very moment though, all of the update files are obtainable on that server.

So, at this very moment, all update files are available from both servers.

[DocPC]

Yup, seems to work now.

[bazcook]

So...

The forced tweaks to give AVG Free's Update Manager a selection of download sites seems to have helped (I have the most success with download.grisoft.com) but I wonder if anyone else has this situation -

I have the Update Manager set to check daily for downloads and update the new definitions as applicable. Now I know that sometimes there will not be new set - or the date of the current set is less than one day old - but a number of times I have found that, at the appointed time, AVG does not go online and do a check - and when I have then done it manually, sure enough there is a new set and the update takes place. This doesn't always happen - sometimes it does activate, finds the update and installs - or it activates, finds nothing and exits.

Odd.

I have noted that AVG will do a scheduled scan within a few minutes of the set time and wondered about that with Update Manager, but I have watched and if it's going to check, its pretty timely - and if its not, it just doesn't.

Anyone else? Or an explanation?

[NooNoo]

There is a small file it downloads - it uses that to check whether the larger download is necessary or not read about AVG6INFO.CTF here (http://www.grisoft.com/faq/us_faqtext.php?id=11&sid=8)

[craigmodius]

So...

The forced tweaks to give AVG Free's Update Manager a selection of download sites seems to have helped (I have the most success with download.grisoft.com) but I wonder if anyone else has this situation -

I have the Update Manager set to check daily for downloads and update the new definitions as applicable. Now I know that sometimes there will not be new set - or the date of the current set is less than one day old - but a number of times I have found that, at the appointed time, AVG does not go online and do a check - and when I have then done it manually, sure enough there is a new set and the update takes place. This doesn't always happen - sometimes it does activate, finds the update and installs - or it activates, finds nothing and exits.

Odd.

I have noted that AVG will do a scheduled scan within a few minutes of the set time and wondered about that with Update Manager, but I have watched and if it's going to check, its pretty timely - and if its not, it just doesn't.

Anyone else? Or an explanation?

download.grisoft.cz has been working great for me, for at least a week now. Mine is set to update definitions every day as well, and that has been working fine.

I have not had to manually launch anything.

My scheduled scans have been running OK as far as the logfile shows. I'm asleep while it's scanning so I don't know if it's exactly on time.

[bazcook]

Well NooNoo, thanks for that link to a FAQ - but it does seem to suggest that it at least initially has to connect to check and see if a download is required (the AVG6INFO.ctf) before initiating a full download - and as a noted above, I'm not always seeing this connection.

And I can then manually connect and it may find an update.

And Craigmodius, my scanning seems to work fine - the log shows this. And yes, when the connection is made, there is no longer the hangs as was originally found on the AVG default download site.

Its just this occasional connection thing.

Like I said - Odd.

[NooNoo]

If you have teh bought version of AVG, email them and ask, then post the answer here, because mining their faqs really gives me a headache - is their database run by gerbils instead of hamsters?

[MAK]

Server http://download.grisoft.cz/softw/60/fe/u6137ozk.bin
Bytes Rec'd 1.0 KBytes(0%) File Size 536.4 KBytes
Time Left 23:38:57 Time Elapsed 22:12
Average Speed 1 Bytes /sec

(hmmm, your 'quote' function works a bit differently than I expected. That was supposed to say simply "from the AVG Download screen". Nothing about 'originally posted by', or 'quote'. Oh well.)

The Bytes Rec'd never changed. The average speed started out at something like 15 bytes/sec (Is someone manually putting the bytes in the pipline?) and then dropped steadily until it pegged at 1. After 22 minutes I canceled it, manually typed in the URL in my browser and it downloaded in less than a second.

I think the AVG Download screen is just a front for some random number generators. :rolleyes:

[NooNoo]

(hmmm, your 'quote' function works a bit differently than I expected. That was supposed to say simply "from the AVG Download screen". Nothing about 'originally posted by', or 'quote'. Oh well.)

The Bytes Rec'd never changed. The average speed started out at something like 15 bytes/sec (Is someone manually putting the bytes in the pipline?) and then dropped steadily until it pegged at 1. After 22 minutes I canceled it, manually typed in the URL in my browser and it downloaded in less than a second.

I think the AVG Download screen is just a front for some random number generators. :rolleyes:
I don't have a problem with the quote function, maybe you inadvertently deleted stuff because you didn't notice where the cursor was?

[MAK]

I don't have a problem with the quote function, maybe you inadvertently deleted stuff because you didn't notice where the cursor was?

No. Really all I meant was that I thought if I typed 'Quote="from the AVG Download screen"', enclosed in square brackets, that the text following up to '/quote', also enclosed in square brackets, would be displayed with a header that simply said "from the AVG Download screen" rather than 'originally posted by...'

Anyway the real point of the message was that the download takes so long. Either that screen isn't updating properly, or somehow it is forcing the download to slow down to 1 byte per second and would take upwards of 20 hours to get a 500 some KB file.

At least the server download.grisoft.cz doesn't time out after 8 - 12 minutes like the other servers.

Anyway, there obviously is still a problem with downloading through the Download Manager.

Mike K

[NooNoo]

Ok you used the reply button - use the quote icon http://forums.windrivers.com/images/editor/quote.gif

Oh ya
and grisoft free updates are a law unto themselves.... kinda like windows updates http://forums.windrivers.com/images/smilies/sagrin.gif

[hawker80010]

What up with avg ?

[Platypus]

Welcome to WinDrivers, Hawker.

What up with AVG in what way?

If it's updates for AVG free not working, I do know the free update server is unresponsive sometimes, it gets going again after a while, or the manual update download is working for me:

http://free.grisoft.com/doc/24/lng/us/tpl/v5

[HipHoper]

Went to 2 clients today that got this icq virus from few days ago, And their AVG wasn't updated for few days.
Tried to uninstall and then install a fresh AVG on one of the computers, But it gave me error 1053 during install, That means that he couldn't install the update module.
Installed Avast Free on both computer.
On the computer i couldn't install the AVG again, The internet surfing is slow, So i guess i'll re-image it or re-format it.
The other one, found some WAREZOV trojan in some of the files after the first graphical boot (It ran a pre-graphical scan too and found some UPX trojans), and it kept giving me that E1.dll file infected with trojan for few times and even that i've choose to delete the file, The message came back few times.I rebooted it and it seems ok.
Any suggestions regarding the returning E1 ? I'm afraid that problem is not solved.

[CCT]

http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=WORM_STRAT.BT&VSect=Sn

[HipHoper]

Thanks CCT. Tried to search for the Serv file manually as suggest on a news site, But could not find it.It seems that every other AV company has it's name for this sucker....
Told my client to call me tommorow after a through AV scan using AVAST.....Cross my fingers....

[intense7]

I am trying to uninstall avg free but keep getting this message (Installer initialization failed due to the following error:
Undefined error: Initialization of the setup data file failed.
The program needs to be updated to support the version of the file. File version is 7.0.52 but program version is 7.0.50.) now what do I do to get this avg out of my system..thanks any help is good help

[CCT]

edit:Welcome to WinDrivers:

If that is a standard install type and eventually ends up in Windows Add/Remove programs, here's what I have found works when things get outa hand.

Download the latest version of AVG freeware and install it - it may remove the older one or simply overwrite it.

THEN reboot and go to Add/Remove and delete it it from there.

If it won't overwrite the earlier version until you remove it, either, did you keep the install executable or zip/rar (I always do)?

[intense7]

Hey thanks for the info..it worked... avg is history..thanks again

[casperfaron]

I Have The Same Problem How Do We Fix It

[NooNoo]

Welcome to Windrivers casperfaron. All the fixes are in the thread, you just have to read them.

[lorena]

Haven't been able to run update from grisoft for last few days?
Had to manually download update.
Anyone else having same problem??


i need new trial anti virus

[NooNoo]

Welcome to Windrivers lorena

ALL the antivirus companies do a trial
There are several companies that do free versions - AVG being one of them and AVAST is another. I have been using AVAST over AVG recently because it has a number of other features rather than just plain anitivirus.

[JEROME BWALYA]

Haven't been able to run update from grisoft for last few days?
Had to manually download update.
Anyone else having same problem??. Therefore, the update is not done

[NooNoo]

Jerome... did you read my post above yours?

[2124n]

update down load not working, said a file is missing?

[NooNoo]

Welcome to Windrivers 2124n, did you read the rest of the thread and try a different AVG server? Did you update to AVG 7.5 yet?

[annuradhacoolman]

haven,t able to download from grisoft as they are saying that one of the file is missing .can you help me out in this

[NooNoo]

What version AVG are yo using annurad?

[JamieS]

I also had this problem with AVG and it was one of many for me so I ended up scrapping it. It would work after a few attempts but I got fed up of having to manually update it.

[gobel]

Guys please help me, my pc was infacted by win32:sality-AM. i have scanned with AVAST but it is always deleted my application file ( .exe) any suggest for manual removing? i will appritiate for your help. thanks a lot

[NooNoo]

gobel, have you got this sorted now?

[robertdwhite]

Not sure if this should be a new thread if so let me know. My AVG, latest version 7.5.... loads the update but remains grey. The system says it has the latest update but remains grey. I relaoded AVG..same symptom. Any thoughts?
Also how do you install manual update once you download the bin file?
Thanks

[NooNoo]

how to manually update avg (http://www.castlecops.com/t100412-How_to_Manually_Update_AVG.html)

What remains grey?

[robertdwhite]

how to manually update avg (http://www.castlecops.com/t100412-How_to_Manually_Update_AVG.html)

What remains grey?
The tray icon remains grey and in the control pannel the indication is that the definition file is outdated although the new file has been loaded and the update function says that there are no ne files available.

[NooNoo]

That would imply that AVG cannot see your internet connection. Do you have a firewall?

[robertdwhite]

I have not changed the configuration and the system was working fine up until yesterday. That is one reason I wanted to do a manual update to verify. The automatic update does seem to work and gives all indications of having successfully completed updating.

[NooNoo]

Try an online scan at http://housecall.trendmicro.com
You might have picked something up...

[robertdwhite]

I will do that sooon as I get home. I found out how to do a manual update as well so can check that aspect. I doubt it is something I picked up because a complete reinstall did not show any change. Also a antivir PE scan did not show anything. Will let you know tomorrow. It is also possible that AVG put out a bad update that caused the prob so will do a fresh download before manual update.

[NooNoo]

The tray icon will go grey if there is a program update available... so yes, get the latest download.

[robertdwhite]

Well it is interestiing. I ran housecall. The machine is clean it is running xp.
I also ran antivir scans and spybot and ad-aware all clean. I have reinstalled the AVG twice. The program runs auto update it downloads files and indicates it has loaded them It recognizes that it has loaded the program but still also indicates by being greyed out and in the control center that the definitions are out of date. The computer date is accurate.
Thoughts?

[robertdwhite]

I rechecked and althopugh the time was right the date4 had been misset. When I reset the date to the correct value the problem was resolved.
Thanks for all the advice.

[NooNoo]

Your welcome. Glad it was something simple.