USB 2.0 Device (iPod) only onnecting at 1.1

[dmtarr]

I've had an iPod for about a year now, worked fine (once recognized), but I noticed a couple weeks ago that when connecting, it said the now-cringe inducing "HI-SPEED device connected to NON-HI-SPEED hub" rig. I didn't think much of it because normally it flashes a quick 'device not recognized' type message which goes away and everything works fine. I was only sync-ing a few songs here and there so I never noticed the speed dropoff, but this afternoon I went to resync a lot more and the speed drop off was quite noticible.

Specs:
I'm running an IBM t40 laptop with two USB 2.0 ports. Have the XP SP1 update. Intel 855PM Chipset.

As for the USB particulars, under device manager I have
1 Intel 82801DB/DBM USB 2.0 Enhanced Host Controller -24CD (What the iPod should be attaching to)
3 different 82801 DB/DBM Universal Host Controllers -24C2, C4 (which it always connects to), C7
Then four USB Root Hubs.


I know the iPod works; my neighbor has the _exact_ same computer (educational purchase) and it connects to the Enhanced Host Controller on his computer. I've updated the BIOS, I've tried using both USB ports, I've uninstalled/reinstalled iPod software, I've uninstalled the USB Controllers, I've re-installed the specific Service Pack drivers, I've run the Chipset Software Installation Utility from Intel, I've even copied the drivers from the working t40 and stuck them in my t40: all to no avail.

I dont want to reinstall XP because rather than give me a disc IBM has the preinstalled software thing; i can't control if it will format or not and I dont want to lose my music (nor do I want to backup 16GB onto CDR). Similarly I have a special program for my upcoming exams (in graduate school) that I can no longer download and I dont want to be forced to write out my exams

Any advice?

[hudsonsmith]

Well, you've done most of what I would recommend. Other than the obvious (is usb 2 enabled in bios?), the only other thing I would try is to boot into safe mode, go into device manager, select "show hidden devices", then delete all the usb controllers and root hubs. Reboot and let windows retedect the devices. Cross your fingers.

[dmtarr]

Well, you've done most of what I would recommend. Other than the obvious (is usb 2 enabled in bios?), the only other thing I would try is to boot into safe mode, go into device manager, select "show hidden devices", then delete all the usb controllers and root hubs. Reboot and let windows retedect the devices. Cross your fingers.

I tried that, no avail. Found the XP SP1 network installation (since Windows Update says I dont need it), downloaded all 120MB of that in hopes of resetting some things. Still no dice. Shut the laptop off and gave up. Next morning though, it started working. Then it would stop. Its hit and miss now. It will connect, say it connected at 1.1, I'll unplug it, plug it back in, says it connects at 2.0, then 30 min later switch down to 1.1 without me touching it. For a while I just disabled the C4 root hub, but it was still the same problem - it would occassionally connect at 2.0, then simply say it wasn't connected, then re-connect at 2.0. I'm almost positive that it isn't an issue with the iPod, but i'm still between a rock and a hard place vis-a-vis not being able to re-install XP.

Think this is a motherboard issue?

[NooNoo]

Tried a different usb cable?

[Massif]

I'm getting the exact same problem with my MPAvio A/V player.

I haven't checked my BIOS settings yet, but I'll do that right after I'm done posting.

If the cable is to blame, can I use any USB cable that has the same port shape on the other end? or will that possibly damage my player/cable?

[geoscomp]

USB 2.0 cables have identically shaped connectors, but are better shielded for the higher data transfer speeds...better to use a 2.0 cable

[kato2274]

I'm getting the exact same problem with my MPAvio A/V player.

I haven't checked my BIOS settings yet, but I'll do that right after I'm done posting.

If the cable is to blame, can I use any USB cable that has the same port shape on the other end? or will that possibly damage my player/cable?
the cables are pretty much the same, USB 1.1 and USB 2.0 the only difference I believe is that the USB 2.0 cables are shielded better . . . . I haven't seen a USB 1.1 cable not work with USB 2.0 devices (at the USB 2.0 speed) yet though.

[Massif]

I checked my BIOS and the only option relating to USB is "USB Legacy Support" which is currently set to Auto.

Could that be what's causing the problem? If I do disable it (or enable it) fully, will it cause problems with other USB devices?

[NooNoo]

checked at ibm for bios updates for the laptop?

[Massif]

i updated my BIOS, found another setting which enables USB 2.0, but it was already set to enabled. Still getting the same problem. I tried disabling the USB 1.1 Controllers but that also disabled my USB ports entirely.

I got that windows update for usb, still not fixed.

It can't be the cable because we used the same cable with the device on a different computer and it worked.

[behdadb]

I've got the same problem with my IBM laptop too.
It's a T40p.
If you already found a solution could you tell me.
I don't know if wethever it's a hardward problem or not :rolleyes:

[behdadb]

Up !

Nobody knows ?

[Massif]

I've given up...I think I might just buy another USB card...

I was hoping for an easy software fix but I doubt that I'll find one...

[behdadb]

It use to work perfectly :sad:

It's a pitty I don't know if it's an hardware problem or not.
I think testing it on linux may answer that question

[Massif]

holy crap! good idea!

does usb work on linux? I guess I'll try and find out

[johnjm]

http://support.microsoft.com/default.aspx?scid=kb;en-us;822603

Check this out - seems that it does NOT install with XP1 every time.
Also try using a different port on your pc =- preferably one that is direct to the pc rather than thru a multiple port external device. I went round and round with this problem before this resolved it.



[QUOTE=dmtarr]I've had an iPod for about a year now, worked fine (once recognized), but I noticed a couple weeks ago that when connecting, it said the now-cringe inducing "HI-SPEED device connected to NON-HI-SPEED hub" rig. I didn't think much of it because normally it flashes a quick 'device not recognized' type message which goes away and everything works fine. I was only sync-ing a few songs here and there so I never noticed the speed dropoff, but this afternoon I went to resync a lot more and the speed drop off was quite noticible.

[grant@cmrn.com]

I have the same stupid error occasionally with my Ibuddy. Try getting the latest usb driver from IBM for that laptop, and uninstal/reinstall. Don't know why it freaks out and drops back to usb1, but reinstalling usually solves the problem.

[chuenjin]

Same problem here. T40p, will work occasionally, any usb2 device I plug in has these problems.

I eailed IBM about it, their response:

Dear Sir / Madam.

I would like to thank you for your e-mail.

What you have to try is to update windows it is a driver in service pack 1.
If that fails you need to run a recovery.

Thomas Elofsson
Mobile Technical Specialist


umm, yeah, thanks for nothing.

[chuenjin]

Another thing, reinstalling doesn't help. Reinstalled drivers, reinstalled windows, sometimes the ports work, sometimes they dont, always it is frustrating. Try ripping a dvd on an external drive at usb 1 speed. Not fun.

[hsetty]

Hey everyone,
I was wondering what the final outcome pertaining to the usb problem is/was. I have a Thinkpad R40 and have had the same problem while using both the ipod mini and the external 40GB USB 2.0 HD from IBM. Here is what I have done: (I am running WinXP Pro)

- installed XP SP1a
- installed USB update (one of those after SP1 deals you can get from MS)
- updated IBM BIOS and controller to latest possible version
- installed latest chipset utility from Intel
- used different USB 2.0 cable (for the HD at least)

here are some anomalies:
- both devices work at USB2.0 on desktops with WinXP Pro
- same devices work on similar R40 laptops at work running Win2K!

I still get that damned "Hi-speed USB device plugged into non-hi speed USB port" blah blah blah.

The BIOS does not have an option for me to set the USB to enhanced, only an option to enable or disable BIOS USB support (for USB CD-ROM or diskette drive).

What I have noticed in Device Manager is that when viewing all the devices by connection, both the ipod and external HD register under the ordinary USB controller, NOT THE USB2 one. I wish there was a way to drag and drop the devices to the other controller!

It seems all of our problems have some overlap. Anyone able to resolve this? I have called IBM tech support and they cannot do anything from a software perspectice. MS forwards my request to their website to "check out service pack 1". When I google similar errors online at various manufacturers it seems that there are many people getting the same problem (and in 2004 as well).

If there are other frustrated thinkpad users out there, let's unite! If you have any solution to mine or other problems posted in this thread please share your wisdom. Thanks.

HS

[jrichmond]

I am having the same problem, but with not only an ipod but an external hard drive.

There are other instances of this I have found on the web and the key link is that an IBM ThinkPad is always to blame.

My inclination is to think this may be a systemboard problem, although I am not sure. The problem does not always start at hardware hook-up especially in the case of the hard drive, it sometimes connects at 2.0 then goes down to USB 1.1 (the ipod does generally start off at 1.1.)

IBM has suggested experimenting with a different hard drive to see if the problem continues (and are prepared to provide access to one for me). This may not be a properly controlled experiment, however, as the other hard disk may replicate the "starting" point of my current drive, but not the patterns of change which may take place again upon commencement of similar uses and updates.

I may therefore try to spring for a systemboard replacement. has anyone had a go at that yet?

--Jonathan

[hudsonsmith]

Welcome to WinDrivers Jonathan. Judging by the number of usb2 issues I've been seeing, I think the problem is a buggy driver rather than your specific hardware. Many of these issues seem to tie back to the same chipsets or the same cardbus controllers. Therefore, I doubt replacing the board will help. What is the specific Thinkpad model you have?

[chuenjin]

IBM has suggested experimenting with a different hard drive to see if the problem continues (and are prepared to provide access to one for me). This may not be a properly controlled experiment, however, as the other hard disk may replicate the "starting" point of my current drive, but not the patterns of change which may take place again upon commencement of similar uses and updates.


I've currently tried it with two different 3G ipods, a Lacie 250GB external usb2 drive, an Iriver HP140, and a pioneer DVR-107D in a Stardom external usb2 drive enclosure. All four exhibit the same symptoms, that is they sometimes work, sometimes dont, sometimes work for a bit and then switch to usb1 in the middle of a write/burn (argh). If that isn't testing it with enough different drives I dont know what is. I've also tried different cables, all rated for USB2, have installed every driver and service pack under the sun, have reinstalled the entire OS a couple of times, and basically I'm at wits end. I would send the laptop in to IBM for warranty repair/replacement if I could afford to be without it for a while, but at the moment I'm in london and cant do so. It will have to wait till I'm back in australia and have access to a desktop machine while I wait for it back.

I would say that I'm never buying a thinkpad again if the damn T42p didn't look so sweet... :)

[graygnu]

I have a 2374 T40 and went through several hours of troubleshooting, some on my own scouring the Internet, some with IBM (very helpful, but no dice).

Neither my IPod nor my external hard drive (both new) were connecting at 2.0, kept getting that damn "hi-speed/non-hi-speed" message.

I finally reloaded my entire system, patched it to SP2 beta, updated the bios and controller program to the version released on 7/13, still getting 1.1 transfer speeds and the bubble message.

Just got off the phone, IBM is coming on 7/16 to install a new system board as the problem could not be resolved. I suggest that anyone else with a Thinkpad request the same since no company (IBM, Apple, Western Digital, Microsoft (!), etc...) is taking responsibility for the problem. At least IBM was easy to work with and did not balk at putting in a new board.

Good luck.

Taylor

[dsb38]

I have a 2373G1U T40p and my usb devices are always recognized, but transfers only occur at 1.1 speeds. However, I am quite sure I had transfers at 2.0 speeds when I first purchased my laptop.

I too have reinstalled everything from the IBM service partition and applied all possible updates. They only thought I have to add is that maybe it is the newer bios that is the problem. I have always flashed my bios to the newest version. But the bios is the only thing that I can think of that is different on my laptop from when I purchased it.

Does anyone have this problem who is using the original bios that came with the T40p? I might try flashing to the original version of the embedded controller and bios to see if usb 2.0 starts working again.

Has anyone tried this?

[NooNoo]

Welcome to Windrivers dsb38 and graynu

Graynu, did a new system board solve the problem?

dsb38 if this is an intel based laptop, have you installed the intel inf driver?

url=http://support.microsoft.com/default.aspx?kbid=822603]have either of you installed this patch?[/url] also check the file versions in that mskb against your system.

[glassman_04]

Hi,

I'm running xp home SP1, P4, MSI mobo. I'm having a similar problem with the Ipod. When i first installed the ipod (4g 40 gig) I used the 2.0 that came with the mobo. This worked fine for the first few days. Then it slowd down a lot. Then it completely stopped working.

I bought a new 2.0 card, installed the drivers, and installed two usb 2.0 patches for windows. It says new hardware found, then says device is working properly, then says mass storage device malfunctioned. This seems like a windows problem to me. I dont have any other usb 2.0 devices i can test on the card.

In device Manager, is usb2 supposed to show up as "enhanced root hub" or not. When i installed the card, it shows up as enhanced host controller, and added more root hubs, but no enhanced root hubs.

The computer is not online yet, when it is, I'll try Updating the Bios. For now, i'll just search for new drivers.

Its a shame somthing so simple as an Ipod can cause me such a headache!!!!!!!!!!!

Thanks!

[NooNoo]

Have any of the posters here updated to xp SP2 that's now available? If so what effect did it have?

[glassman_04]

I installed SP2, all possible udates, drivers, and other such things. Reinstalled ipod updater, and itunes.

I called Apple support again, and they said i did everything i can. They said to bring the Ipod to the Apple store near me, and have them test it out. Then they may give me a new cord, or repair the ipod. If all else fails, i'll get my money back, and buy some mp3 player that was built to run on a PC.


good luck to all others w/ this problem

[behdadb]

Just something amazing !

I was just tapping under the back of my t40p and it started to work at usb2 speed !!!!
When i just move it a little bit it went back to usb 1 then i tapped again and magic it switch to usb2.

What it shows is that there is not any software or drivers problem as I also have the same issue on linux. It's a damn hardware problem wich require a motherboard change :sad:

My problem is that I don't have the time to send the thinkpad to IBM and wait one week.

When I called IBM I give the link of this topic to the tech to make them aware of this problem they seem to discover.I suggest you to do the same thing

Alex


PS: excuse my english by the way :rolleyes:

[glassman_04]

Well, i'm proud to say that i've solved my ipod problem.

My friend (also an ipod owner) was over one day, so i deceded to try out his pod cord. I didn't ever think of trying this before, becasue windows knew somthing was plugged in, just didn't recognize it. Anyways, i plug my pod in using his power/usb cord, and bang!, the damn thing worked instatntly. I'm going to the apple store to get a (hopfully free) replacement cord.

Just to make sure it wasn't a fluke, i retried my cord, and it was a no go. This is weird becasue it dosen't seem like a cord problem at all. If you are having slowdown problems, and windows shows a malfunctioned usb device, i would suggest trying a new cord.

I hope this works for everyone else having problems.

good luck!

P.S. The stupid apple support hotline didn't help at all, they didn't even suggest this.

[mdoctor]

Hello,

please, has anybody fix up a problem with IBM ThinkPad notebook (T40p + XP SP2 by me) and "HI-SPEED device connected to NON-HI-SPEED hub" message??????
I have after system recovery the same problem.

Thank a lot

doc

[stinkingpig]

Have any of the posters here updated to xp SP2 that's now available? If so what effect did it have?

installing XP SP 2 is actually what caused my problems in the first place. I have a 2737 QU1 T40 and a 160G LaCie drive. The combo worked fine for about two months before installing SP2, and now it won't work for two hours in a row. On boot, things are generally okay, but after some time it will drop the USB connection entirely, then redetect the drive and pop up the "Hi-Speed in a low-speed" message. Since I run VMWare from the drive, this causes major, major problems.

I have applied all relevant IBM updates, I have applied a LaCie firmware update, I have deleted and redetected all USB devices, I have disabled Windows power management of the USB ports, and none of it has done any good. I'm going to have to rebuild from scratch and hope that works.

[waldp]

Guys,

I have had exactly the same problems on my IBM T40, and seem to have solved them now. Here is what I did

1. Disable automatic power management for both PCI and processor from within windows.

2. reboot the pc, and go into bios setup. make sure that the processor power mgmt for speedstep is set to enabled, but set battery and power to a definite state (ie, max performance, max optimised rather than automatic)

3. reboot pc, and insert usb item, it will probably come up as 1.1 still.

4. delete the controller

5. reboot the pc with the usb device plugged in

6. it seems to now be running at usb2, and if i remove and reinsert it, keeps coming up as usb2.

This seems to have worked. I have tried it on a usb2 mp3 player, a pendrive, and 2 different usb hard drives, all with success.

The only problem I have found is that the pc STILL shuts down the power to the usb devices every so often.

I dont seem to be able to see why this happens, or to get round it, but will keep trying. There seems no pattern, hence its difficult to tell why it happens.

Hope you have luck with this

Perry!!

[stinkingpig]

Guys,

I have had exactly the same problems on my IBM T40, and seem to have solved them now. Here is what I did
...
The only problem I have found is that the pc STILL shuts down the power to the usb devices every so often.
...
Perry!!

Hey, thanks for the post! Unfortunately, the power shutdown is a show-stopper for me... I'm going to rebuild this machine with a new OS today.

[Ipoder]

I beat my head against the wall for 3 days,With this used gen three Ipod , Basically Ignore that "Does not recognize USB device". as long a you have usb 2.0 enhanced, it will work

With a USB cable & Ipod base, load the Ipod CD & load Itunes , I have Toshiba 2.4 ghz 60 g 512 ram laptop and figured it was fast - new enough to work. If you see the ipod on my computer as a hard drive in 32 Fat ,it will be in USB mass storage device as well, your good for windows ,if not reformat ,if it was used on an apple machine before.

I was just ripping Cd's to load on the ipod , about 5 -20 seconds a song to load on the laptop about 12 x Drive speed ,,to mp3 . The first few times I booted up with everything conected .
Later it was fine to connect while on,

After the CD is loaded "imported " top right corner , attach the Ipod to the cord or base ,wait a while to start, it will up date Ipod ( a CD in 2 -5 seconds on my machines hard drive to the ipod ) Itunes has a data base to list songs in your file ,even copys will list song names & album names.

The other program "music match" try's to start up a well , There is a setting to stop it , I just X it off ,as it slows Ripping speed by use of ram space .

I hope this helps , some poor bastard like me. from 3 days of BS

[stinkingpig]

Turns out it was a hardware failure... I went back to corporate IT and we realized that the USB ports were kind of loose, so we swapped hard drives into another T40 shell and the problem went away. The ports probably need to be resoldered :(

I think the problem was caused by plugging in those USB keys with the rounded plastic cases while something else is already plugged in, causing the ports to spread away from each other. I'm using a extender cable now with USB keys.

UPDATE: well, here it is four months later and the new T40 shell has failed in the same way, only worse -- now the port replicator USB port is also slowed. Just to be sure, I borrowed a laptop hard drive from another machine and installed a fresh WinXPSP2 slipstream disk, still got slow USB. Very frustrating, as in all other ways this has been the best laptop I've ever carried.

[janflodin]

Have had my T40 one and a half year now, and used the 40GB USB2.0 IBM Hard Disk for backup since the beginning with no problem at all, almost daily backups ( total system backup when needed, and diff backup every day). Today, I got this bubble saying what you all have described above. I tried most of what you also have decribed, trying to update drivers etc.

I have upgraded to Win XP SP2 a few days ago (after careful updates of everything IBM suggest from its support site)

With the comments on cables i saw, I inspected my USB cable, and found it to be twisted, due to the fact that I roll it up around my hand after each backup and put it back in the black IBM bag together with the HD. I have now stretched the cable and untwisted it as best as I could.

And, believe it or not, when I connect the HD and flip the power switch, everyting works ok, and I get the normal USB 2.0 connection! No bubble massage, and the USB icon that appears in the system tray says, when I click on it, that I am connected to the USB 2.0 controller and its associated USB root hub.

I have tested this several times now, and it seems to be stable.

I hope that this now proves to be the problem and the solution, hope that others try the same and report back here.

Jan

[janflodin]

This luck did not last long...

Now, when I am back at the computer and triy again , I am back to a USB device connected to a low speed USB port....

Jan

Have had my T40 one and a half year now, and used the 40GB USB2.0 IBM Hard Disk for backup since the beginning with no problem at all, almost daily backups ( total system backup when needed, and diff backup every day). Today, I got this bubble saying what you all have described above. I tried most of what you also have decribed, trying to update drivers etc.

I have upgraded to Win XP SP2 a few days ago (after careful updates of everything IBM suggest from its support site)

With the comments on cables i saw, I inspected my USB cable, and found it to be twisted, due to the fact that I roll it up around my hand after each backup and put it back in the black IBM bag together with the HD. I have now stretched the cable and untwisted it as best as I could.

And, believe it or not, when I connect the HD and flip the power switch, everyting works ok, and I get the normal USB 2.0 connection! No bubble massage, and the USB icon that appears in the system tray says, when I click on it, that I am connected to the USB 2.0 controller and its associated USB root hub.

I have tested this several times now, and it seems to be stable.

I hope that this now proves to be the problem and the solution, hope that others try the same and report back here.

Jan

[myk]

glad to see its not just me


Also have a T40, which has this problem. I have another T40 for work, which does NOT have this problem. Copied files from my work computer to my personal T40 and it didn't fix it, message still comes up. My power connector is loose again so I'll have them replace the usb ports and power connector at the same time. Turn-around time shouldn't be too long, maybe two weeks tops?

[janflodin]

I have reported this problem to IBM here in Sweden now, and hope they return with a solution. The T40 is "Intel Centrino Mobile Technology" certified, so I went to the Intel web site and found this, among other things:

http://downloadfinder.intel.com/scripts-df/filter_results.asp?strOSs=44&strTypes=DRV%2CARC%2CUTL&ProductID=955&OSFullName=Windows*+XP+Professional&submit=Go%21

Does anyone know if it might be safe and worthwhile to download and execute the following?
2. INF Update Utility [INFINST.EXE]


Jan

glad to see its not just me


Also have a T40, which has this problem. I have another T40 for work, which does NOT have this problem. Copied files from my work computer to my personal T40 and it didn't fix it, message still comes up. My power connector is loose again so I'll have them replace the usb ports and power connector at the same time. Turn-around time shouldn't be too long, maybe two weeks tops?

[myk]

I have reported this problem to IBM here in Sweden now, and hope they return with a solution. The T40 is "Intel Centrino Mobile Technology" certified, so I went to the Intel web site and found this, among other things:

http://downloadfinder.intel.com/scripts-df/filter_results.asp?strOSs=44&strTypes=DRV%2CARC%2CUTL&ProductID=955&OSFullName=Windows*+XP+Professional&submit=Go%21

Does anyone know if it might be safe and worthwhile to download and execute the following?
2. INF Update Utility [INFINST.EXE]


Jan



Jan, it is safe, but not worthwhile. Didin't help me at all

[hyunsk]

yeah i've been having the same issue on a toshiba satellite m35x laptop. when i bought it i upgraded from winxp home to pro. later i realized that of the 3 usb2 ports on the laptop (one on the side and 2 on the back) the side usb port would either not recognize my ipod mini or would say high speed usb device plugged into non highspeed usb port. I tested the port with my ipod 20gig and a usb2 wireless adapter. all had similar problems.
i exchanged the laptop at the store only to find the new laptop had the same problems except it was one the of the back ports. i tried winxp home and pro, same problem with both.
i had the replacement sent in for repairs at toshiba but they only restored the original hd settings and probably didnt test the device. i had the replacement sent again for repairs this time they replaced the motherboard. all ports worked the first time but soon all of the ports were acting up randomly. sometimes the ipod wouldnt be recognized or the connection would be made then dropped, made then dropped, made then dropped an indeterminate number of times and sometimes it would recognize the ipod but only at usb1 speed. i had the motherboard replaced again after convincing the tech that the problem still existed (it randomly worked for all of 10 min while trying to explain my problem to a toshiba tech)
i had similar problems connecting my ipod 20gig to my friend's shuttle xpc p4. the connection would be limited to usb1 even though it was an usb 2 port. luckily enough my amd 64 shuttle xpc has had no such problems.
my original guess was that toshiba's mobos are faulty, then i thought it was the ipod usb2 cord (i tested 2 different ones with no luck), now i'm begining to think its a winxp problem. but the random nature of the problem is very frustrating. i've tried both software (reinstalling winxp, itunes/ipod software, uninstalling/reinstalling usb2 drivers) and hardware fixes (cord change and mobo change).

[drivers]

I have the same IBM t40, and I am seeing exactly the same problem-my USB 2.0 devices cannot connect to 2.0 HuB. If anyone above know why, PLEASE share !! THANKS!!!

Tim

holy crap! good idea!

does usb work on linux? I guess I'll try and find out

[SatmanUK]

Ive had the same issue as the users in the forum with WInXP SP2 and a USB 2.0 HI-SPEED device (Archos Gmini400). I didnt realise it was running at 1.1 speed until the message popped up telling me to connect to a faster hub (frustrating thing!).
After a week of probing and testing (broke the Gmini in the process cos i pulled the cable out mid write and crashed the HDD on it) I went through all the 'solutions' and none of them worked.

In the end im up to this..
Change detected drivers :
Intel 8xxxx DB/DBM USB2.0 Enhanced USB driver to the ms 'Standard Enhanced PCI to USB Host Controller'
and
Intel 8xxxx DB/DBM USB driver to the MS 'Standard Universal PCI to USB Host Controller'

from control panel, system, usb ports,right click on usb, update driver, choose from list, select above driver and NOT the intel drivers as they dont appear to work.

I copied a 119mb file to a flashdisk in 15 seconds but I dont have my Gmini400 to transer a 700mb file over , or to see if that sh** popup comes back. - ill update this post when i test
Update 11-02-05 : just tested, didnt work.
Update 12-02-05 :found a fresh built T40 that does work, it uses
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
on XP 2002 SP1
driver info in c:\windows\system32\drivers\
usbehci.sys 5.1.2600.1152(xpsp2.021217-1051)
usbhub.sys 5.1.2600.1129 (xpsp2.020921-0842)
usbport 5.1.2600.1158 (xpsp2.021217-1051)
c:\windows\system32\
hccoin.dll 5.1.2600.1106 (xpsp1.020828-1920)
usbui.dll 5.1.2600.0 (xpclient.010817-1148)
all signed by Microsoft Windows XP Publisher
which appears to be a hybrid install on a SP1 machine preloaded factory t40. hope others can take this further to investigate..
Update 14-02-05 : Built two identical T40's, one works, other did not use USB2.0.
I even downgraded the BIOS and Embedded Controller BIOS so they matched.
At this point I am giving up and putting down to hardware issue, probably the loosened ports i read about in another post.

[confus-ed]

I think the answer lies in this When you install Windows XP Service Pack 2, the USB 2.0 drivers do not appear to update (http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B873169)

I've had this issue seperately not connected with ipods & it cures it every time, whether it will with ipods only an owner of one can confirm ! ..

[domhnall]

I installed the drivers recommended by Satman for my iPod and it seemed to actually work. All along I was only able to get it to connect at standard speed.

As other posters have mentioned, I had 4 controllers, 3 standard USB with 2 ports each, and 1 enhanced with 6 ports. Weird. I am using an Asus P4B533-E. I had tried everything. Asus is terrible for help. I even added SP2. All along I could sort of get the device to recognize on one of the enhanced ports, but it would fail to be recognized. I downloaded an app called UnknownDeviceIdentifier that was able to recognize it was a USB Mass Storage Device, but I would constantly get an enumeration failure.

To top it off, it would occasionally revert back to on of the standard USB ports and disappear from the enhanced controller.

After doing what Satman said, I tested the speed, and BAM it is smoking. 300 megs done in seconds. However, dare I try anything larger than that, and I am doomed.

I tried a 2.5 gig video file and for the first 2/5 of the file it takes 1 minute, then it grinds down to a crawl and says it will take 48 minutes to finish the job. Again, weird.

Any ideas where to go from here? Or whys and wherefores? (Thanks Satman BTW)

[DownBeachBreeze]

I had a usb hub hooked up to one of my six usb ports and I kept getting the same message to use another high speed usb port. So I hooked up all my devices to my MB ports and got rid of the USB hub which was a USB 2.0 D-Link. I don't think the driver in it was a usb 2.0 because I hooked up a pci usb 2.0 card and the driver was not already on the cd drivers. I had to download it from the manufactures website. Now I've got too many USB's and I've lost some MB usb ports.

[shmookles]

That is really interesting becasue I am having the same EXACT problem that all of you are having and it doesn't seem to have any resolution. I too have that same D-Link USB 2.0 Hub plugged in and I used it for a good 5 months before getting the USB 2.0 errors. Now it doesn't matter whether I remove the USB hub or not I cannot get any USB 2.0 Devices to connect at 2.0 speeds. I even reformated my computer and still nothing... any ideas?

[shmookles]

doesn't anyone have any other ideas? I'm so tired of using my damn 200GB External Drive at USB 1.1 speeds... :sad:

[jazzguy]

Hi all,
I am experiencing the EXACT same problem with my T40, using it with an Ipod Mini. Initially it recongized the ipod OK, but went to USB1.1 speed. Then inexplicably, it would no longer recognize the Ipod and would not charge it. I tried everything - updating the bios, downloading latest Intel chipset support, explicitly deleting & replacing USB drivers, and at one stage I thought it was something the Ipod installed and even editing the registry removing any reference to Ipod. I unistalled & reinstalled ipod software several times, including updates. I also verified it was not the ipod at fault as it synced with my desktop PC's USB2.0 hub without incident.

I found a 'fix' (though not elegant) that may get to the root of the problem. I find that if I DISABLE the Intel 82801DB/DBM USB 2.0 enhanced controller in Windows Device manager, my ipod again syncs, albeit only at 1.1 speeds. But it charges again (whereas with that driver active it did not), and is recognized whereas previously it did not.

I suspect that the USB2.0 hardware is perhaps at fault (and it is switched off by disabling this driver), or the driver is faulty. Am going to set about finding a solution. If the driver is at fault, I have no idea where to find a better one as this is the one released with WinXP SP2. (Microsoft driver version 5.1.2600.0 dated 6/1/2002).

[tangent404]

I have an IBM Thinkpad T40 running Windows XP SP2. The problem showed up for me some time in January. Since it happened, I have completely restored my system to factory defaults (due to another problem with STOP errors halting my system that eventually devolved to a state of halting on boot-up). The USB problem still remains and occurs with both my Creative Zen Micro mp3 player and Sony Cybershot DSC-W1 camera. I have also tried connecting these devices with 4 different cables, of which I know at least 2 are rated for hi-speed usb.

I have also tried upgrading my usb drivers with the Intel INFINST tool mentioned earlier in this thread, also to no avail. I am wondering what kind of successes people had with getting their system boards replaced. Also, did IBM acknowledge for any of you that this is a known problem, or did they just replace the board as a last-ditch effort? I purchased my laptop about 2 years ago, so I don't know if it is still under warranty, but hopefully they'll replace it if that is the problem.

I (as well as everyone else here, I'd imagine) would greatly appreciate any feedback people can offer on what did/did not work for them.

Thank you

[shmookles]

Getting my system board replaced on Friday for my T40 with my IT dept. I'll let you know if it fixes the problem...

[xizor]

I installed the drivers recommended by Satman for my iPod and it seemed to actually work. All along I was only able to get it to connect at standard speed.

I have a T40 as well w/ WinXP SP2 and the Intel drivers don't work. I tried Satman's suggestions but everything is still connecting at 1.1, sigh.

[shmookles]

So, after getting my system board replaced the problem went away right away. I didn't have to mess with drivers or anything. This is apparently a known IBM problem and it is when dust gets on the system board and allows a circuit to form between to resistors on the board. Call IBM and get them to replace your board, this is the ONLY fix for this problem.

[graygnu]

So, after getting my system board replaced the problem went away right away. I didn't have to mess with drivers or anything. This is apparently a known IBM problem and it is when dust gets on the system board and allows a circuit to form between to resistors on the board. Call IBM and get them to replace your board, this is the ONLY fix for this problem.

After a system board replacement, I have been connecting at 2.0 for quite a while now. IBM came out and replaced the board no problem, technician was very nice, and everything is fine. I suspect that other people having the same problem will not be able to resolve it with driver and software patches, unfortunately. I had a thick layer of dust on my system board, by the way.

[jliu878]

So, after getting my system board replaced the problem went away right away. I didn't have to mess with drivers or anything. This is apparently a known IBM problem and it is when dust gets on the system board and allows a circuit to form between to resistors on the board. Call IBM and get them to replace your board, this is the ONLY fix for this problem.

Thank you everyone, particularly Shmookles, for saving me a lot of wasted time and energy (and grief!). I spoke with IBM and gave them the information from this forum. They sent me a replacement system board and an experienced tech came out to replace it. The problem was solved immediately, just as Shmookles experienced. You can try to change drivers and other settings for as long as you want, but it will not fix the problem. the only solution is to replace the system board. Save yourself a lot of wasted effort and make the call. You won't regret it.

[shmookles]

my pleasure

[Wingnut]

Thanks eveyone, some people put in a lot of work here
1) pleased I'm not totally mad, had already tried most of the solutions here,
2) Gutted its a hardware problem, looks like Its going to take a while to sync my Ipod from now on :-(

Wingnut

[NooNoo]

Welcome to Windrivers Wingnut...

Your warranty expired? If this is a known problem, maybe they will be able to help?

[stokestack]

This is likely a Service Pack 2 defect. I had never seen this message on my system, in years of usage with XP Pro, SP1. Today I wiped the system and did a clean install of XP Pro with SP2, and now most USB devices provoke a "USB device not recognized" message when plugged in. We're talking simple things like keyboard, mouse, thumbdrive.

It wasn't just one system, either. I encountered the same thing on a Mac Mini running Boot Camp.

So far an hour on the phone with Microsoft hasn't solved it. It's pretty clear that it's a major defect in SP2, but the question is how it has persisted this long and why aren't more people raising more hell.

[NooNoo]

Because it's pretty rare! Many of these messages are due to not loading the correct or updated motherboard drivers. Sometimes (as with via and ali) an extra patch is needed. In the case of laptops, firmware or bios updates are needed. They are usually made available very quickly if a problem is discovered. Have you looked at USBMAN.com?

[stokestack]

I'm not sure it's so rare. I find fairly plentiful references to it in Web searches. And I did apply a BIOS update.

Thanks for the USBMan tip, however. As it turns out, there is an XP SP2 "hotfix" from MS for USB devices not being detected through hubs. It is doubly annoying to find this after spending an hour on the phone with a support person, and to find that the fix is not downloadable from the Knowledge Base article. It talks about it, and then they force you to call Microsoft and waste your time waiting for them. Their official recommendation is to "wait for the next Windows XP service pack." FAT DAMNED CHANCE. It was what, a year or two between service packs? Meanwhile, no USB devices?

Offensive, to say the least.

[NooNoo]

OK, the hotfix problem is something that no one is happy with, least of all Microsoft. Hotfixes are only released as downloadable when they are sure they don't break more than they fix. They will only let you have the hotfix if they are sure there is no other way because otherwise you will be moaning that ms broke your computer.

Offensive? no, cautious yes. A little more understanding of the whole problem is needed.

[dak1640]

OK, I have solved this problem with USB 2.0....I am an engineer and after experiencing it myself & reading 1,000,000 posts etc; I have finally found the answer.



Evidently the USB connectors oxidize after time. This added resistance causes a feedback loop downgrading the USB port to 1.1 The simple fix is to take your wife's (or mom's) emery file and clean the contacts on both the thinkpad and the USB cable you are plugging in. Viola !!!!!

:grin: :grin: :grin: :mult:

[NooNoo]

Welcome to Windrivers dak1640

Could you post again explaining that an emery board is non conductive and that using the metal nail file in your multipurpose tool will fry the motherboard?

[dak1640]

Welcome to Windrivers dak1640

Could you post again explaining that an emery board is non conductive and that using the metal nail file in your multipurpose tool will fry the motherboard?
Thanks for the warm welcome...Yes an Emery board is non-conductive, just remember to blow out the dust and such after cleaning. This is perhaps the best tool. A metal nail file is not recommended, but would suffice in a pinch. It would likely remove too much material and the shavings would be conductive, where an Emery file or fine sand paper would not be a problem.
Enjoy your USB 2.0 Speed once again... :) :) :) :) :)

[Balihai]

Well, not being an engineer but into trying to figure things out, I tried the emory board thing a while back without success. I also tried using some head/contact cleaner and it did not work either. Regardless of all the very good ideas, I think I wish I still had warranty and that I could get ibm to replace the moboard on the T40p. Does anyone know of anyone who had success getting a moboard replaced for free outside of warranty b/c this seems to be a manufacturing defect?

[NooNoo]

Welcome to Windrivers Balihai

Wouldn't it be cheaper to get a pcmcia usb 2.0 card? That's got to be cheaper than the phone calls and shipping even if they did replace the motherboard!

[Balihai]

Hi,
Yes, a cardbus usb is a clear and cheap way to get working USB 2.0 but I use the docking station to connect everything for the sake of convenience. I am bidding on usb cardbus currently. If I can find a way to get the system board replaced under the conditions that the manufacturing was faulty and that this is a known problem then I want it.

Do you know how to extract a motherboard replacement from lenovo for no cost? Any thoughts?

Another question: One of the posts says that the user taps the back/bottom of his Thinkpad T4x and the usb speed then throttles back to usb 1.0 speeds, indicating a hardware/motherboard problem. Mine does the same thing. Another post says an IBM technician told the poster that dust gets on the motherboard and causes a short between two resisters causing usb throttling problems? If that is so, has anyone tried to remove the cowling etc and give the mother board a proper dusting or is it actually requiring a repair/replacement?

Thanks,
John

[NooNoo]

You need to discuss this with IBM/Lenovo support.

Your other question needs to be posted in the laptops forum, you are likely to get a better response.

[Balihai]

Thank yu.

TTFN