Runtime Error 216 Please Help!

[gonzo339]

hello please can any one help me im trying to load up bpm studio and getting a runtime error i had a worm and got rid with avg it was called a avberter or something that sound the same then i went on hijack this and here is the list:

Logfile of HijackThis v1.97.7
Scan saved at 17:58:53, on 7/9/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\atievxx.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\ezula\mmod.exe
C:\Progra~1\WinMX\WinMX.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\fletch\Local Settings\Temp\Temporary Directory 2 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.freeserve.com/iesearch/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: LBBHO - {EFD84954-6B46-42f4-81F3-94CE9A77052D} - C:\WINDOWS\lbbho.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Realtime Audio Engine] mmrtkrnl.exe
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [svckernell] c:\windows\svckernell.com
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [eZmmod] C:\PROGRA~1\ezula\mmod.exe
O4 - HKCU\..\Run: [WinMX] C:\Progra~1\WinMX\WinMX.exe -m
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.c...8098.1354166667
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{24EB0E5B-A9C2-4687-9061-BF4C02A8B0EE}: NameServer = 195.92.195.94 195.92.195.95
O17 - HKLM\System\CS1\Services\Tcpip\..\{24EB0E5B-A9C2-4687-9061-BF4C02A8B0EE}: NameServer = 195.92.195.94 195.92.195.95
O17 - HKLM\System\CS2\Services\Tcpip\..\{24EB0E5B-A9C2-4687-9061-BF4C02A8B0EE}: NameServer = 195.92.195.94 195.92.195.95

PLEASE HELP AS I DONT KNOW WHAT TO DO FROM HERE
THANK YOU GUYS

[NooNoo]

C:\Program Files\Common Files\CMEII\CMESys.exe

You have a gator family spyware set
go here and read and download spybot (http://forums.windrivers.com/showthread.php?t=57348) make sure you update it online before running the scan.

It should get it for you.

[gonzo339]

hello noo noo i have run spybot and then tryed to run bpm and still the same so i did what that other block told me and deleted those files on hijack and he put a web site address at the bottom to get rid of the gator and tryed to click on and its just saying cannot find page? is there anything else i can do to get rid of
Thanks guys

[hudsonsmith]

In addition to deleting the registry entries on hijack, did you delete the files from your hard drive? If you don't, the problem will come back.

I just checked the link - works fine for me.

Can you post the exact text of the runtime error you are receiving?

[gonzo339]

yo the error is called runtime errror 216 at00002fd4

[hudsonsmith]

I googled the error and came up with a number of hits specific to bpm studio. Unfortunately, they are all in german or spanish. Anyone fluent enough to translate?
http://www.google.com/search?hl=en&lr=&ie=UTF-8&q=runtime+error+216+00002fd4
http://www.google.com/search?hl=en&lr=&ie=UTF-8&q=%22runtime+error+216%22+%22bpm+studio%22

[GrandDad]

I googled the error and came up with a number of hits specific to bpm studio. Unfortunately, they are all in german or spanish. Anyone fluent enough to translate?
http://www.google.com/search?hl=en&lr=&ie=UTF-8&q=runtime+error+216+00002fd4
http://www.google.com/search?hl=en&lr=&ie=UTF-8&q=%22runtime+error+216%22+%22bpm+studio%22
From what i could gather from the translations , bpm thinks its a ilegal install , and you need to uninstall it completely (including Registery entry's) and reinstall it .

[gonzo339]

hello again i tryed to uninstall and re load in but not off a disc its ziped up on my comp and it still does the same and i have even got it on disc and that does it as well so stuck!! well here is a list of what hijack says now:
Logfile of HijackThis v1.97.7
Scan saved at 08:05:19, on 7/10/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\atievxx.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.freeserve.com/iesearch/default.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.freeserve.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Freeserve
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38098.1354166667
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{24EB0E5B-A9C2-4687-9061-BF4C02A8B0EE}: NameServer = 195.92.195.95 195.92.195.94
O17 - HKLM\System\CS1\Services\Tcpip\..\{24EB0E5B-A9C2-4687-9061-BF4C02A8B0EE}: NameServer = 195.92.195.95 195.92.195.94

thanks for you help guys

[gonzo339]

sorry guys but ive tryed it and no joy so got to format the hole drive i think
Thanks for all your help

[NooNoo]

You need to fix these

O17 - HKLM\System\CCS\Services\Tcpip\..\{24EB0E5B-A9C2-4687-9061-BF4C02A8B0EE}: NameServer = 195.92.195.95 195.92.195.94
O17 - HKLM\System\CS1\Services\Tcpip\..\{24EB0E5B-A9C2-4687-9061-BF4C02A8B0EE}: NameServer = 195.92.195.95 195.92.195.94



Is this the trialware or the full version?

Do you have and amd processor?
some error messages and program terminations with AMD processors?
These problems are caused by the external processor cache. Please disable the external cache in the BIOS settings if the program runs unstable.

how about an asus motherboard?

Why does my ASUS motherboard not work with BPM Studio ?
Check if the jumper "sound on board" is deactivated. See the motherboard's manual for the position of the jumper.


Have you emailed their support?

As a user of the Demo Version please direct your Email to the address below:

Support for the Demo Version
demo@alcatech.com

All this information was got from the the bpm site (http://www.alcatech.com/html/)

[gonzo339]

hello guys again
I gave up with it in the end and formatted it,you see before i got that worm it was working ok,and now the bpm program cannot save the settings! its not a demo ive got a serial no for it and i am using a amd processer but like i said it worked fine before!
so if any one can help
let us know!!
Thanks

[GrandDad]

hello guys again
I gave up with it in the end and formatted it,you see before i got that worm it was working ok,and now the bpm program cannot save the settings! its not a demo ive got a serial no for it and i am using a amd processer but like i said it worked fine before!
so if any one can help
let us know!!
Thanks
You format'ed the harddrive ? or did a recovery or repair ?
if format'ed , how was it done ?

[gonzo339]

all i did was put the xp pro disc in and used that to do a long format and then reinstalled windows i then put bpm back on there and now it wont let me save the settings and im getting an I/O error, looked on bpm website and it says that the demo version wont let you save the settings,but the strange thing is that it worked fine before i got the worm ,and this is even stranger as this is version 4.2 and i also have bpm studio version 3.0 and that is working fine on it saving the settings the lot nothing wrong with that! so if any one knows why that is happening let me know.
Thanks again guys for you help

[NooNoo]

How about buying the full version?

[gonzo339]

it is the full version like i said ive got the serial no and also the very same program has been working fine for two years plus, absoutley nothing wrong with it, like i said before now im getting these errors nothing has changed its the same program the same disc the same serial no but i got that worm and something from the gator family as above i couldnt get rid so i formmated and started again,and now i cant save the settings and im getting this I/O error coming up i looked on the bpm website it says nothing about I/O error and also one last thing this is all happening on my labtop and get this the very same program works perfect on my desktop computer nothing different the same serial no the same disc etc so if any of you guys can sort this one out because i am stuck! and while im here in my emails (outlook express 6) when i try to reply to and email it wont let me send but if i put the senders address in my address book and then send a email it works? i have phoned up a help line they cant work it out all my settings are correct and it happens on both my laptop and desktop and they say theres nothing wrong at there end?? so if anyone gets the same problem as me and know whats wrong with that let us know as it been doing it for mouths
well thanks a lot guys
and happy days! working this one out!

[gonzo339]

Do you have and amd processor? Quote:




some error messages and program terminations with AMD processors?
These problems are caused by the external processor cache. Please disable the external cache in the BIOS settings if the program runs unstable.


well as above i tryed going in to my bios and i can not find anything in there to turn off this does any one know how to this i dont know but it might work if i do this,
thanks guys

[NooNoo]

So shouldn't you be addressing these problems with BPM support?

As for your email problem - I believe that to be a profile corruption of sorts. try this (http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378)

Sounds like you have got yourself reinfected from somewhere.

[NooNoo]

Do you have and amd processor? Quote:




some error messages and program terminations with AMD processors?
These problems are caused by the external processor cache. Please disable the external cache in the BIOS settings if the program runs unstable.


well as above i tryed going in to my bios and i can not find anything in there to turn off this does any one know how to this i dont know but it might work if i do this,
thanks guys
disable l1 and l2 caches

[gonzo339]

there is nothing in my bios i can go to,to turn them off? looked all through it!

and thanks for the email problem i had about 7 different viruses,AGV got 3 of them and then put the rest in a vault why didnt it delete them like the others?of the top of my head they were called dialer,s i think!

[NooNoo]

because it can't

If the file is in use, you have to stop the file being used before it can be deleted.

[Darlid01]

Sorry, I posted most of this before I saw the 2nd page, I edited out some of the stuff No noo already covered. I don't think it's a problem with the cache because it worked before. I'm assuming you haven't changed the bios settings when he reinstalled.

In my opinion it's not a problem with the program you are installing, or related to the spyware that you removed before you reformatted. If it was the program itself it wouldn't work fine on the desktop. By reformatting and reinstalling you removed whatever spyware you had. I'm assuming you didn't put anything back on the computer that would give you these headaches again. So, I'm guessing it's a configuration problem with your laptop.
The first place I'd look is in the device manager. Look for the obvious exclamation marks or question marks. If there are any then get the drivers installed correctly, or get the setting correctly set. If there are no obvious things jumping out at you, then I'd go to the website for your laptop. (www.toshiba.com for toshiba, www.dell.com for dell etc)

Look for a download section of updated drivers. If your laptop was not originally created for XP, then you may not have drivers for all the devices on your laptop. I'd look specifically for Audio devices and Codecs.

You should be able to go to programs>accessories>system tools> system information. If you could list off the system summary and possibly the components>sound device info, It'd go a long way towards helping me troubleshoot.

it is the full version like i said ive got the serial no and also the very same program has been working fine for two years plus, absoutley nothing wrong with it, like i said before now im getting these errors nothing has changed its the same program the same disc the same serial no but i got that worm and something from the gator family as above i couldnt get rid so i formmated and started again,and now i cant save the settings and im getting this I/O error coming up i looked on the bpm website it says nothing about I/O error and also one last thing this is all happening on my labtop and get this the very same program works perfect on my desktop computer nothing different the same serial no the same disc etc so if any of you guys can sort this one out because i am stuck! and while im here in my emails (outlook express 6) when i try to reply to and email it wont let me send but if i put the senders address in my address book and then send a email it works? i have phoned up a help line they cant work it out all my settings are correct and it happens on both my laptop and desktop and they say theres nothing wrong at there end?? so if anyone gets the same problem as me and know whats wrong with that let us know as it been doing it for mouths
well thanks a lot guys
and happy days! working this one out!