Master Boot Virus removal

[ShannonandShannon]

Can someone please enlighten me on removing this virus remotely. I may have to tell the client over the phone what to do.

her Norton 2000 says:

Virus name: Bloodhound.Exploit.12
File: Master Boot Record for Physical drive number 0
Location: Boot Record

My partner did those and he's gone now, so I'm playin' catch up ;)

If you can help please do so with sequential detail if possible.

Thanks in advance.

[NooNoo]

That depends on the OS shannon, but in general terms:

95/98/ME get the relevant boot disk and type
fdisk /mbr
hit return
sys c
hit return
at the a: prompt

2k/XP boot from cd, go into repair console and type
fixmbr
hit return and accept warning
fixboot
hit return and accept warning


NT I am not sure on, but you may need the Emergency Repair Diskettes

[GrandDad]

Hope this helps in some way .

http://servicenews.symantec.com/cgi-bin/displayArticle.cgi?article=28894&group=symantec.support.generic.virus_corporate.gen eral&tpre=ent&

on that page is another link about removing it ;

http://service1.symantec.com/support/ent-security.nsf/docid/2000012612185448?Open&src=w