Repair install hangs

[MobilePCPhysician]

Customers new Gateway. Would not boot. Low virtual memory error on startup. Removed hard drive and scanned on bench machine. Found 4036 virii, trojans, etc. Cleaned/deleted all. Replaced hard drive. No joy. Repair/ install. Hangs at 35 min. Knowledge base says uninstall Anti-virus, remove peripherals, cards, etc. If it's the Norton Anti-virus hanging the repair, how do I remove it? Can not boot in any mode, stuck in install. Drive is ntfs.

[NooNoo]

Customers new Gateway. Would not boot. Low virtual memory error on startup. Removed hard drive and scanned on bench machine. Found 4036 virii, trojans, etc. Cleaned/deleted all. Replaced hard drive. No joy. Repair/ install. Hangs at 35 min. Knowledge base says uninstall Anti-virus, remove peripherals, cards, etc. If it's the Norton Anti-virus hanging the repair, how do I remove it? Can not boot in any mode, stuck in install. Drive is ntfs.
If you must keep the original install... then go for a parallel install - then you will be able to access the registry on the original.

[MobilePCPhysician]

If you must keep the original install... then go for a parallel install - then you will be able to access the registry on the original.Did a parallel install on a separate drive. How do I access the other registry?
http://forums.windrivers.com/images/smilies/sad2.gifhttp://forums.windrivers.com/images/smilies/sad2.gif

[MobilePCPhysician]

Sorry for the bump, but a clean install is out of the question.http://forums.windrivers.com/images/smilies/sad2.gif

[TripleRLtd]

The other reg is accessible in the current one. It would be a different "hive" that needs to be edited.
I'll look for something more appropriate to your situation (probably tomorrow, btw...unless the brit contingent helps out here first, hey edhttp://forums.windrivers.com/images/smilies/wink.gif), but check this for an example and some help :
http://support.microsoft.com/?id=307545
Just for info purposes, what kb article do you refer to?

[TripleRLtd]

btw: even with a parallel install, the norton "rnav" tool should do the job well enough, if that is the problem.

[MobilePCPhysician]

The other reg is accessible in the current one. It would be a different "hive" that needs to be edited.
I'll look for something more appropriate to your situation (probably tomorrow, btw...unless the brit contingent helps out here first, hey edhttp://forums.windrivers.com/images/smilies/wink.gif), but check this for an example and some help :
http://support.microsoft.com/?id=307545
Just for info purposes, what kb article do you refer to?http://support.microsoft.com/default.aspx?scid=kb;en-us;315323&Product=winxp

And thanks. Since it's a Gateway computer, it would be an OEM install, right?

Edit: Booted using repair console. Using listsvc, disabled all norton services. However, there is one service that is a security service? not sure, the computer is off the bench, will post the name tomorrow, that shows up as incomprhensible characters. A heart, exclamation point,etc. To disable it, I need to be able to type it. Is it a virus in the registry? How do I fix this?

[MobilePCPhysician]

Bump again

[NooNoo]

To access the old registry:
Click Start, and then choose Run. The Run window appears.
Type regedt32, and then click OK. The registry editor appears.
Click on the HKEY_LOCAL_MACHINE window.
Click the Registry menu, and then choose Load Hive. The Load Hive window appears.
Browse to the folder "%systemroot%\system32\config", click System, and then click Open. The Load Hive window prompts you for a Key Name.
Type "test" and then click OK. Test appears as a key.

You now have access to the old registry.


Document ID:1999042311472612 (http://service1.symantec.com/SUPPORT/pca.nsf/docid/1999042311472612?Open&src=&docid=2000022213582912&nsf=pca.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=)

[MobilePCPhysician]

Thanks Noo, that did the trick.http://forums.windrivers.com/images/smilies/bigok.gif