Does Gateway not like SB in XP?

[ineXPert]

Hi Forum can you help:

I attach below my system specs and two posts which I had made on 5 & 6 April.

I had the sound working but since then, of its own, it has decided that silence is

best.

Is there any way out of this, please?




Motherboard:
CPU Type Intel Pentium 4, 1400 MHz (14 x 100)
Motherboard Name Intel Garibaldi D850GB (5 PCI, 1 AGP, 4 RIMM)
Motherboard Chipset Intel Tehama i850
System Memory 256 MB (RDRAM)
BIOS Type AMI (03/09/01)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation) (32 MB)
3D Accelerator nVIDIA GeForce2 MX/MX 400
Monitor Gateway EV700B [17" CRT] (111139570)

Multimedia:
Audio Adapter Creative SB PCI128 (Ensoniq ES1371) Sound Card

System Properties:
Manufacturer Gateway
Version 4000725
Serial Number 0001927388
Universal Unique ID 80A0FB0A-DF1DB211-8000C0FE-D8C69798
------------------------------------------------------------------
First Winforum post:

Hi forum world

My upgrade to XP from Me was cumbersome to say the least. Have now tried all the

fixes that have been posted on these forums(including uninstalling the drivers and

letting XP re-intall them) I now have version 5.2.6366.0
Guess what? Still no sound.
The sound card is that world famous Creative AudioPCI(ES1371,ES1373)(WDM) and I

know one day my sound will be back. My Gateway machine details are:

System Information
------------------
Operating System = Microsoft (R) Windows XP Professional (5.01.2600)
CPU Descriptor = Intel(R) Pentium(R) 4 CPU 1400MHz
CPU Clock Speed = 1396 Mhz.
Total Memory = 255 Mb.
DirectX Version = 9.0c
WMI Version = 2600.0000
ACM Version = 5.00.0

I'd love some help please forum members....

----------------------------------------------------------------------
Second Winforum post:

the best person for the job is....

Well I no longer am working in silence. (Currently playing - Andy Kershaw)Here is

what I did in essence...briefly..

Uninstalled all the audio drivers*

Went to Everest to get my system hardware report*

Figured my sound card was Soundblaster PCI 128 aka Ensoniq ES1371

Downloaded a driver from the Creative website...rebooted...voila.

Thanks to all who post here as * means I found the information on this thread. You wonderful people make the IT world a great place.

Cheers

[hudsonsmith]

Gateway didn't give me a hit on that serial #. Only works for US systems. According to Intel, audio on the D850GB should be ADI Soundmax 1885. Do you have an add-in sound card installed. If not, this should be your driver: http://downloadfinder.intel.com/scripts-df/Detail_Desc.asp?agr=N&ProductID=486&DwnldID=4620 Although XP is not listed, the W2K driver should work.

[ineXPert]

According to the Everest Sysytem Report, I did on my system the sc is a Creative SB PCI128 (Ensoniq ES1371) Sound Card.

The system is a UK supplied product so I have no idea whether the Creative is an add-in or whether I have a ADI Soundmax 1885 on board.

All I can say is that it is a factory supplied product with no external tweaking.

Does this make a difference?

Thanks very much for youer help so far..

[hudsonsmith]

Suggest you open the case and eyeball it.

[ineXPert]

OK the soundcard is Creative ES1373 CT5806 and having tried the driver download as you suggest.... still no sound.

[hudsonsmith]

Playing a little hit and miss here. Try this: http://support.gateway.com/support/drivers/getFile.asp?id=16324&uid=84075377

If it actually says CT5808, then try this: http://us.creative.com/support/downloads/download2.asp?Product_ID=1864&dlcentric=1843&Product_Name=Sound+Blaster+PCI+128&OSName=Windows+XP

[ineXPert]

Thank you very much hudsonsmith, I have a driver version 5.12.1.4111 dated 30/10/2001 (after many attempts at installing drivers and uninstalling them)

This one works and I am creating a System Restore point ...just in case.

If you are ever in London England I owe you a beer!