USB Mass Storage- Device Driver Error !!!

[tng2]

Hi,

I recently bought an external Hard Drive USB 2.0 at eBay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=5183246852&rd=1&sspagename=STRK%3AMEWN%3AIT&rd=1

When I plug it in, it says "There was a problem installing this hardware and it might not work properly." I go to Device Manager and i got an error message "This device cannot start. (Code 10)"

I tried to install the drivers came with the hard drive. However, those drivers are only for Win 98!!! It has no updated drivers on its web-site..
http://www.cintreusa.com/XGear_details.asp

I tried to call them, but nobody picked up the phone.. they never reply to my emails....

What should I do??? HELP!!! :sad:

(I am using an eMachine computer, USB 2 I believe, Win XP SP2.)

[hudsonsmith]

There are no drivers required for XP. Do you have external AC power connected to the drive? The USB port cannot handle the power requirements of an external drive.

[andym]

Sometimes these drives need to initialised. This is normally done in the Disk Management section (ie right click "My Computer" then "Manage"). You may then need
to create a partition and format it preferably in NTFS.