windows xp upgrade loses printer

[sweaty betty]

I have an HP deskjet 5650 which worked perfectly fine on windows me but when I upgraded to windows xp the printer is no longer identified. I tried downloading the driver from the hp site but it hangs on the "detecting hardware" screen. I have contacted hp and microsoft about this but ongoing diagnostics from tech support have not solved the problem: tried generic driver, removed all printer drivers, removed duplicated devices, deleted driver info in registry, attempted to reinstall printer driver. It is not a port problem (parallel cable). Frankly I am confused as to what should and should not be on my system anymore. Should I reinstall xp? Or just absorb the hidden cost of this upgrade - printer is only 3 months old - and get a new printer?

[DonJ]

Hi sweaty betty,

Welcome to WinDrivers!

I found this on HP's website:
Printer Driver Installation Error in Microsoft Windows XP (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=304445&dlc=en&docname=c00256585)

Also, HP Deskjet 5650 Series - Installing the Printer Software in Windows XP (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00007378&product=304445&dlc=en&lang=en) It says to use the CD that came with your printer. Do you still have this? Or are you trying to use the drivers from HP's website? (http://h10025.www1.hp.com/ewfrf/wc/softwareList?dlc=en&lc=en&product=304445&lang=en&cc=us&os=228)

Also, notice the links there for Manuals, FAQs, etc.

Hope this helps out. Good Luck!