Problems installing NAV 2005

[2ftrain576]

Need help finding a tool or utility that can completely remove Norton Anti Virus 2005 from this box. The box was totaly infested to the point it disabled the NAV, and the live update. I used the uninstaller, plus did all i could in the registy to delete NAV entries. When i try to re-install all i get is this message " Setup has detected that a previous install or uninstall has been completed but requires a restart. Please restart your computer then launch setup again." I have done this on numerous trys to no avail. Any ideas? :wave: Thanks Guys.

[ross.v]

Try disable instmsi.exe installer from task manager if it is there.
Click on installer in task manager and then click end task

[2ftrain576]

So sorry the box has Win ME installed.

[DonJ]

Read here:
http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=850&docType=1000&contextId=3164%3A850.1043&clusterName=ConsumerCluster&contentId=0aab57f8-67f8-4530-beca-d910348e1a02&responseId=1247c80604ccad04%3A1b1fbf4%3A106e4b8e6a 4%3A-5391&groupId=1&answerGroup=9&score=300&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport% 2Fnav.nsf%2Fpfdocs%2F2004100111365206&result=8&excerpt=To+fix+the+problem%2C+you+must+completely+ remove+the+program%2C+including+any+previous+versi ons%2C+restart+the+computer+with+no+other+programs +running+on+startup%2C+and+then+reinstall+Norton+A ntiVirus.&resultType=5000#

Read up on Sections 1 and 2.

[Ferrit]

Just had this very issue removeing Nav 2004 and installing 2005
Go to the Temp folders and clean them out totally
C:\Windows\Temp
and other temp folders you find

[firemonkey]

I cannot seem to find the link, but there is a download from symantec that will completly remove all of nortons programs from the computer.

I will try and post the link when I find it..



"good luck"

[NooNoo]

manually uninstall norton 2000-2003 (http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606)

remove norton 2004-2005 (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2003082813272507&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=)

READ THESE ARTICLES CAREFULLY - some things require you click links to other documents and follow further or different instructions.

[MorseLady]

I came on here about an hour ago intending to post my problem and saw this thread. I have been trying to reinstal Norton Systemworks and NAV 2005 for weeks after I deleted it for some stupid reason when I was still stressed after our house move. I was so desperate I was even going to format my drive and do a clean instal of an otherwise good Windows XP Pro SP2 having already done an extensive Registry edit. I am so glad I found this and so grateful to Noo and everyone even if it wasn't me who asked for help on this thread. Your instructions and links were clear and helpful.

I downloaded the symNRT tool and I also cleaned the temp folder then I used msconfig to reinstal Systemworks/NAV 2005 in no programs load mode and it worked and I have just finished getting live updates in minutes with my lmb broadband. It was all so easy once I knew what to do. Thank you :)

[Ferrit]

Glad you saw it and it worked
Makes it all worthwhile

[NooNoo]

Your welcome MorseLady :)

[2ftrain576]

Thanks guys. I tried all of the above, but for this box it was a complete do over because of the time element to get this system back up. Great info though for any problems down the road with NAV.