DVD drive not recognizing CD or DVD

[andy_dbaus]

Hi all,
I was able to play DVDs and CD till some time back the DVD drive stops recognizing CD or DVD and gives message "Please Insert a disk into drive D" for all DVDs or CDs.
Just to give you a background of the PC I have at home

I have a E-Machine PC, T2682, Windows XP 2002, SP2.
When I go to the Device Manager, I see two drives under it
1) JLMS XJ-HD166S &
2) SAMSUOG! CE-S/SW!SW-349F!

I have a DVD drive and a CD drive on my PC. In device manager when I right click on the individual drives (1 and 2 above), The device status shows message "The device is working properly" for both devices.
I also went to windows registry and removed the upper filter and lower filter and tried re-boot. All my attempts so far have failed,

I am newbee and this my first PC. Greatly appreciate you help in advance. Please advise

regards
Andy

[confus-ed]

Hi andy, welcome to wd :).

First thing methinks, is to try & see if we can test this outside windoze - easiest way is by trying to boot from a windows system cd, see the sticky in this forum under the bit headed 'cd boot test' where there's more details if you are unsure ..

[andy_dbaus]

Thank you, let me try it.

[stijnelijn]

and were not alone. Its happening to other people with different types windows and even different samsung cd rw.

Music cds still run fine on mine, cd rom are not accessable.

the samsung name has changed to samsuog.

At bootup there are already some odd things visible like drive written as erive and some odd ! placed at some points in the cd rw line.

Smells a bit like a virus, but anti virus don,t seem to know it.

The other posts i red about it are no more then a few weeks old. So it seems like a recent problem.

[NooNoo]

Change out the ide cable and then try hooking one of the drives as a slave to the hard disk so that it's using a different ide port.... or put the drive in another machine and see if it behaves the same.

[stijnelijn]

no dice.

[confus-ed]

no dice.

Sorry to be the bearer of bad tidings but if its not working in another machine then most likely the unit itself is broken .. the cd boot test is pretty infallible if you use a known working controller & good cables (which you did by switching it into another machine, or by doing what Noo described).