A Blank Screen has me !!!!!!!!!!!!!!!

[Trainshed Terry]

Hello :thumbs:

:confused: Please could some one advise me on the following problem. :confused:

When I click on a link from a email Microsoft Internet Explorer opens a blank page.

Yes I can copy and paste the link into the address bar no problem.

But at the moment I keep getting a message that there is a updated version of Webroot Spy Sweeper, :butt: but when I click Yes all I get is a Blank page.

:confused:This has me really baffled. :confused:

Can anybody out there help.

I thank you for your time.

Terry. :thumbs:

[TripleRLtd]

What happens when you disable SpySweeper? Give it a shot. And, if that is the problem, perhaps you can just go to their site and d/l the update manually?

[street1]

Sounds like you were sent a broken link in your e-mail,or you need to do a repair on internet explorer.I assume you have IE6 1

[Trainshed Terry]

What happens when you disable Spy Sweeper? Give it a shot. And, if that is the problem, perhaps you can just go to their site and d/l the update manually?

I have done that as you have and still end up with a blank page. :mad:

Know where that link for the Spy Sweeper web site I missed placed again. :knife:

Regards.
Terry :mult:

[Trainshed Terry]

Sounds like you were sent a broken link in your e-mail,or you need to do a repair on internet explorer I assume you have IE6 1

I am using Windows XP Home SP2 plus all updates. and IE6 :knife:

:redeyes: The only thing is that it is with ever email with a link, Like when I recived notification of this problem I still had to cut and paste the link into the address bar. :redeyes:

Terry.

[TripleRLtd]

I am using Windows XP Home SP2 plus all updates. and IE6 :knife:

:redeyes: The only thing is that it is with ever email with a link, Like when I recived notification of this problem I still had to cut and paste the link into the address bar. :redeyes:

Terry.
Does the blank page say: http:/1.0 404 Object Not Found ?
Or, is it completely blank?
If so, try this:
http://support.microsoft.com/?scid=kb;en-us;835383&spid=2578&sid=global

If not, perhaps you can reinstall SP2.

[Trainshed Terry]

Does the blank page say: http:/1.0 404 Object Not Found ?
Or, is it completely blank?
If so, try this:
http://support.microsoft.com/?scid=kb;en-us;835383&spid=2578&sid=global

If not, perhaps you can reinstall SP2.

The screen always opens Blank non off the aforementioned items that you mentioned. :thumbs:

I shall reinstall sp2 but will that not overwrite all the current software that I have installed. :redeyes:

Regards.
Terry.

[xpuser357]

You can run symantic Ghost 10 and back up all your files.Before you run
sp2. . :devil:

[Ferrit]

I should think if its every email link then its in Outlook Express in the security Options
Open Outlook Express
At the top click tools
Then at the bottom of that menu is Options click that
Then at the top is a tab called Security.
Look in there see if there is something about email links not allowed

[Trainshed Terry]

You can run symantic Ghost 10 and back up all your files.Before you run
sp2. . :devil:

:redeyes: I have recntly installed Norton Ghost 10 and it backs all new infomation once a week. :redeyes:

:thumbs: Terry. :thumbs:

[Trainshed Terry]

I should think if its every email link then its in Outlook Express in the security Options
Open Outlook Express
At the top click tools
Then at the bottom of that menu is Options click that
Then at the top is a tab called Security.
Look in there see if there is something about email links not allowed

:flame: That did not work as I tried all off the things that you have mentioned. :flame:

:sad: Next idea Please as it is so frustrating. :sad:

Thank you for your time in this matter.
Terry. :eek2:

[Ferrit]

Somehow or someway you clicked something in security to stop URL's from showing
and I only mntioned 1 thing

[Trainshed Terry]

Somehow or someway you clicked something in security to stop URL's from showing
and I only mentioned 1 thing

Hello :sad:
I have re-installed SP 2, I have also shut down Webroot Spy Sweeper and tried that, but that has not worked either.

Next Idea or suggestion. :)

Regards.
Terry. :redeyes:

[street1]

when you start IE explorer and go to your home page under tools internet options,advanced,have you tried restore defaults?

[Trainshed Terry]

when you start IE explorer and go to your home page under tools internet options,advanced,have you tried restore defaults?

Yes .................. Twice. :redeyes:
Next. :sad:
Regards.
Terry.

[Trainshed Terry]

I have been on to the Microsoft and downloaded and installed all the updates and patches that I could locate and it still will not open the web page from my e-mails (all), dose anyone out there have any ideas on what the problem could be.

Thank you all for your time in this matter. :thumbs2: :thumbs: :thumbs2:

My brother has asked me to purchase PC , but every time I click on the link to e-mail the said item to him all I get is a serious off error messages.

Regards.
Terry.

[street1]

Do you have IE security settings to high?

[Trainshed Terry]

Do you have IE security settings to high?

:redeyes: I reset all current settings to default setting, which makes no difference to the problem.
Regards.
Terry. :)

[NevTheTech]

Try reinstalling XP in Repair mode. You may have to reinstall a few things (probably not), but it should pickup most software and settings that you have. SP2 goes in again after that...

NTT.

[Garak]

This isn't the correct forum, moving to XP.

[confus-ed]

I think before resorting to a repair install this is a worth a shot ..
You may have to re-register the dll files.
Start>Run>regsvr32 urlmon.dll>ok
Start>Run>regsvr32 actxprxy.dll >ok
Start>Run>regsvr32 scrrun.dll‏>ok
Start>Run> regsvr32 msxml.dll‏ >ok
Start>Run>regsvr32 shdocvw.dll‏ >ok
Start>Run>regsvr32 browseui.dll >ok
Start>Run>regsvr32 msjava.dll>ok
.

[Trainshed Terry]

Try reinstalling XP in Repair mode. You may have to reinstall a few things (probably not), but it should pickup most software and settings that you have. SP2 goes in again after that...

NTT.

Happy 2006 to everyone.

Sorry I have not been around to read this thread but I have been very busy.

I shall try the things that have been mentioned as and time allows.

:rolleyes: But first something to put the techs brains into confusion. :rolleyes:

1. When I use "Outlook Express" and click on a link that is contained within that e-mail "Internet Explorer" opens to a blank page and the only way that I can get the page to open is to copy and paste the link into the address bar, then the page opens fine.

2. When I use "Microsoft Office Outlook 2003" and open a e-mail with a link to a web page :confused: :confused: and click on the link for that web page, it opens with no problem. :confused: :confused:

So if there is any more ideas out there before I try the things mentioned please do so I will be grateful.

Thank You for time.
Terry. :thumbs: :thumbs:

[NevTheTech]

Install FireFox. Safer all round (Err, generally - Except the Quicktime Plugin seems a bit iffy sometimes). You can get an "IE" plugin for it, which allows you to open IE in a tab for a link that doesn't work properly for FireFox.

NTT.

[confus-ed]

..So if there is any more ideas out there before I try the things mentioned please do so I will be grateful..

Well my idea is to try the things suggested & then tell us what did & didn't work, as very often one suggestion having no effect means that it can't be x etc - one suggestion often flows from another, as software troubleshooting can often be a process of elimination coupled with a lot of inspired guesswork :)

[NevTheTech]

Yup. I'd go for that. Good idea I think Confus-ed

NTT.

[NooNoo]

Is outlook express the default email client... or is outlook 2003? That can do weird stuff if you are using both on a single user.

[NevTheTech]

You don't have any chioce: Outlook Express is a vital component of IE. IE won't opperate without it. Outlook 2003 is fine installed on top.
Remove Oulook Express and you have removed IE effectively (not litterly of course, but it won't work). This is from the IE site and I've even tried it myself! (Stupid I know, but I won't do it again). I did however, seem to remember that I could uninstall IE and reinstall it. This was on XP (no SP's) so I'm not sure if it will work now.

Give it a try...


NTT.

[futuretech]

Try re-registering some dll files
Start
run and type these in hitting ok after each and you should get a success message
Regsvr32 urlmon.dll
Regsvr32 actxprxy.dll
Regsvr32 shdocvw.dll

[futuretech]

Never noticed guess i was skipping lines that that had already been suggested there is iefix which might help.
http://windowsxp.mvps.org/IEFIX.htm
and this document.
http://www.oehelp.com/ielnk.aspx

[NooNoo]

You don't have any chioce: Outlook Express is a vital component of IE. IE won't opperate without it. Outlook 2003 is fine installed on top.
Remove Oulook Express and you have removed IE effectively (not litterly of course, but it won't work). This is from the IE site and I've even tried it myself! (Stupid I know, but I won't do it again). I did however, seem to remember that I could uninstall IE and reinstall it. This was on XP (no SP's) so I'm not sure if it will work now.

Give it a try...


NTT.
Agreed, but which is set as default?

[Trainshed Terry]

I think before resorting to a repair install this is a worth a shot ..

Hi Confused :thumbs:
I have done all that you mentioned in your last post and all that you have mentioned are there and appear to be working, or was I supposed to restart the PC after the item that you mentioned.

The only way that I can think off doing is a non-destructive restore but I have forgotten how to do it.

:flames: I have Norton Ghost 10 installed but not sure if the problem an PC back up automatically ever week :flames:

Any other ideas that could help to resolve the problem.

:redeyes: Regards and thank you for your time. :redeyes:
Terry

[Trainshed Terry]

Is outlook express the default email client... or is outlook 2003? That can do weird stuff if you are using both on a single user.

:redeyes: Nether as it all depends on which mood I am in to use. :redeyes:

Terry :thumbs2:

[Trainshed Terry]

Never noticed guess i was skipping lines that that had already been suggested there is iefix which might help.
http://windowsxp.mvps.org/IEFIX.htm
and this document.
http://www.oehelp.com/ielnk.aspx

:) This little gem off a link worked. :thumbs:
;) Thank you Futuretech. :thumbs:

Regards.
Terry :thumbs2: