Dell gx260 "there are no active mixer devices"

[WrenchHead]

hello,
i just bought a dell gx260 with win 2000 on ebay and am having some trouble getting sound to work.
when i go to the volume it says "there are no active mixer devices" i looked around this page and others on how to solve the problem, but so far nothing.
I tried going to run and typing in "services.msc" but i didnt have "windows audio" in mine. i can hear sound when i play a cd in the cdrw drive, but when i try to play a mp3 or a game, no sound. in the auction it says it come swith "Onboard integrated AC97 sound"

this is the auction url if it helps in helping me
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=160040762552&sspagename=ADME:B:AAQ:US:1


this is very stressfull, any help would be greatly appriciated. haha
thanks again
-Joe

[NooNoo]

Welcome to Windrivers Wrenchhead

Did it come with the Dell restore cds? Did have a warranty?
If you have just bought it, you should be talking to the vendor first!

It may be that sound is turned off in the bios/setup or that the onboard sound is faulty. I am not sure that 2000 has an audio service in services.msc... but I don't have a 2k box to check... anyone?

[BOB IROC]

I would definately check the BIOS settings to see if the audio is turned off. Does the sound card show up in device manager? If so I would check Dell's website and reinstall the sound driver.

[WrenchHead]

Can you take me through the "bios" check to see if i have it?
thanks for your help.
no the computer did not come with any cds. the vender told me he thought he installed the drives, but wasnt much help.......

[BOB IROC]

When you turn the computer on and see the Dell Logo just hit the F2 key and you will enter the bios. I cannot remember the exact options you will see in the bios but in one of the options will be a sub catagory that will say if the integrated sound is enabled or disabled.

[NooNoo]

The Vendor MUST supply you at least with the certificate of authenticity - do yo have one?

[CCT]

Go here: http://tinyurl.com/yxuryd

and download and read through the service manual and users guides - they might even already be on your machine if you look a bit.

Should cover how to enter bios and what you can change.

The EBay ad said you would get a Certificate of Authenticity - check that you have one like NooNoo said - VERY important.

[WrenchHead]

thanks alot guys, i will try the bios, no im not sure i got that certificate, i emailed him and asked him.
So far buying a computer on ebay has not been a good experience, lol
thanks again guys, I will let you know tonight when i get home what happened. any ot her ideas would be great as well

thank you again
-Joe

[WrenchHead]

so in the "bios" i am looking for something to do with sound??
sorry im alittle confused

[CCT]

If you read the User's guide I steared you to you know how to get into System setup (bios) and that the section of bios labelled Integrated devices has an entry 'sound' which should be set to 'On' as default -if it shows as 'Off' set it on then follow the bios instuctions to save that change and exit.

We also need to know what sound card you have. Make and model. The Dell site shows that comp coming basic with analog sound only as far as I can see.

[BOB IROC]

Yes you should see a catagory called Integrated Devices (LegacySelect Options) and in there you should see the option to turn the integrated sound on and off. Here is the best picture I could find for reference

http://www-mdp.eng.cam.ac.uk/CD/bios/Gx270_big.jpg

It is from a GX270 but they are pretty much the same as a GX260

[WrenchHead]

oh i see. yeah i looked around those read files you sent, but i couldnt really find what i was looking for, I am at work right, but will be home soon and will try that, ill post back later this evening if your around. I asked the seller what the make/model was but he did not get back to me yet
thanks alot man.

[WrenchHead]

yes im sure it is just the basic dell sound, but im trying to find make/model for drivers

[BOB IROC]

Well if it is a GX260 then the sound card would be made by SoundMAX and be called Analog Devices ADI 198x Integrated Audio. The driver for Windows 2000 is here http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R56339&SystemID=PLX_PNT_P4_GX260&os=WNT5&osl=en&deviceid=2430&devlib=0&typecnt=1&vercnt=3&formatcnt=1&libid=3&fileid=67126.

[WrenchHead]

in the auction it says it comes with "Audio : Onboard integrated AC97 sound" if that means anything to you.................

[BOB IROC]

in the auction it says it comes with "Audio : Onboard integrated AC97 sound" if that means anything to you.................


Yeah that would be the SoundMAX card with the driver I posted. We have hundreds of GX260's, GX270's and GX280's here at the school I work at with that sound card. I think the new GX620's use it to.

[NooNoo]

.... no im not sure i got that certificate, i emailed him and asked him.
-Joe
OK, you need to be sure. Look on the case of the dell, should be a pinkish label with some numbers on it and the title is Certificate of Authenticity. If it is not there, you are not running a legal copy of windows... and you have been ripped off.