Tamster
December 27th, 1999, 04:18 PM
I was so happy to get two GREAT Xmas gifts (HP ScanJet 4100Cse and 1394DV-Pyro Digital video card), but they're not working w/ my computer!
Video card: I installed the card, & the new hardware was recognized on startup. I was prompted to insert WIN98 CD. Result: 1394bus.sys can't be found. Dead-end.
HP scanner: during software installation, I was prompted to insert WIN98 CD. Result: cannot find files hpsjrreg.exe, usbscan.sys and hpsjvxd.vxd. Dead-end. Now when I boot, I get an annoying message saying cannot find a device file (hpsjvxd.vxd), and I have to intervene to get the thing to start up!
The WIN98 CD (version = "for distribution with a new PC only") was supplied by Dell with the purchase of my computer. Dell tech support says it must be a problem with the devices, not WIN98.
How come my brother got the same scanner to install just fine on his HP computer?
Isn't it curious that BOTH of my devices don't work? WHAT DO? PLEASE HELP!
Video card: I installed the card, & the new hardware was recognized on startup. I was prompted to insert WIN98 CD. Result: 1394bus.sys can't be found. Dead-end.
HP scanner: during software installation, I was prompted to insert WIN98 CD. Result: cannot find files hpsjrreg.exe, usbscan.sys and hpsjvxd.vxd. Dead-end. Now when I boot, I get an annoying message saying cannot find a device file (hpsjvxd.vxd), and I have to intervene to get the thing to start up!
The WIN98 CD (version = "for distribution with a new PC only") was supplied by Dell with the purchase of my computer. Dell tech support says it must be a problem with the devices, not WIN98.
How come my brother got the same scanner to install just fine on his HP computer?
Isn't it curious that BOTH of my devices don't work? WHAT DO? PLEASE HELP!