Internal DVD +-RW not reading DVD's

[Jamie M]

Hi I have a DEL inspiron Lap-top with DVD/CD burner, the DVD will now not read DVD's but will read and burn CD's? Dont know what has happend any help would be appreciated
Cheers Jamie

[montecarlo]

Can you post the model of the DVD drive, please? If it is a NEC DVD drive, they have had some firmware issues in the past - you can download the latest version of the firmware from the NEC website and follow the instructions therein for flashing.

http://support.necam.com/Optical/downloads/FlashFirmware/

And oh, on behalf of NooNoo & the entire gang, welcome to WinDrivers :)

[Jamie M]

Thanks for the welcome...
The DVD model is the Sony DVD+-RW DW-Q58A
Cheers,
Jim

[NooNoo]

Jamie you need to go to Dell and put your service tag in and check for a firmware update there.

A combination dvd and cd drive has two lasers. If one of them dies then the other still works. Is the laptop in warranty?

If you put a dvd in, exactly what happens? Can you right click and explore the dvd that's in the drive?