[RESOLVED] Dell 1505 TSSTCorp TS-L632D stopped working

[birdSky]

I was cleaning my installed programs on Dell Inspiron 1505 and my DVD drive stopped working after uninstallation of some program (can't recall which).

My TSSTCorp TS-L632D drive is missing the driver now and is not a drive on My Computer options. I tried manual choosing the driver option and tried to install it as regular cdrom but got error 39. I tried using Dell Recovery disk but couldn't find any option to get that dvd drive recognized by the customer. I did some system checks using dell recovery cd and the drive is functioning fine.

Where would find software/driver to fix this problem. Thanks

- Vivek

[shamus]

Welcome to Windrivers birdSky.
I found This driver (http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R145166&SystemID=INS_PNT_1501&servicetag=&os=WW1&osl=en&deviceid=12341&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=32&fileid=193445)for an Inspiron 1501 at Dells site that should work.

[birdSky]

Shamus ... thanks ...
I download that file ... Running the exe gave the error 'Drive not found'. I tried to manually update the driver pointing to the directory having the files unzipped from this and the update driver couldn't find any driver for the dvd drive.

So the problem still exists.

[Ferrit]

Is the drive listed in device manager?
What windows?

[birdSky]

Yes the device is listed in Device Manager but with a sign indicating that it has driver issues.

The OS is Windows XP home edition with Media Center.

- Vivek

[BOB IROC]

So if you put a bootable disc in the drive the computer will read it and boot, but it will not work in Windows, Correct?

Is the drive physically removable from the system? becuase you can try removing the device from device manager, shut the computer down, remove and reinsert the drive and then boot windows again and see if Windows Picks it up again. Also check to see if you have the latest firmware for the Drive and chipset drivers for the notebook.

[birdSky]

Yes, the comp is booting well from the cd but the windows xp will not read the cd.

The drive is internal to the computer. I can try to remove it but would prefer if there is a software solution to the problem.

Thanks,
Vivek

[Matridom]

try clearing the upper and lower filters.

http://support.microsoft.com/kb/314060/en-us

[birdSky]

Hurray !
Removing the lower filter resolved the issue. Thanks all for the help, specially matridom.

[bob4you]

Thank you 1000 times over, you are a genius, gentleman and a scholar. My problem was the same but using a HP computer, Vista Ultimate. There was no Upper, just lower in my registry but after 8 hours or struggle and trying to find a solution you did it for me. If you ever come to Thailand I will buy you a beer and even a ST if you are so inclined.

[schmooot]

matridom, you are a freaking god. I thank you sir

[oaina]

Hello IT gods, i am mere mortal with a corrupt driver for my TssTcorp DVD+-RW TS-L6320 ata device. i use a Dell XPS m1210 on the Windows Vista Home Premium. I need to find the drivers to device or may be not...But Pls help as i cant even play any DVDs

[Ferrit]

Playing dvd's requires dvd software such as powerdvd or windvd
Do yo have this software installed?
Have you tried the above fixes?

[valtervarna]

try clearing the upper and lower filters.

http://support.microsoft.com/kb/314060/en-us

You are tha MAN...Thank you very much. I have the same problem with Vista Premium and after cleaning the lower filters everything worked fine (there were no upper filters in my reg. configuration)...But yes you are genius man...Thank you...
regards,

Valter

[rexthedog]

try clearing the upper and lower filters.

http://support.microsoft.com/kb/314060/en-us

:thumbs: :thumbs: :thumbs: :thumbs: :thumbs: :thumbs:

Thanks alot Matridom. I found your solution, used it and then had to register and say thanks.

[Matridom]

Wow, this thread just keeps on giving!

[honda82]

please help there no upperfilter or lower filter in my folder. heres a screen shot of it. can you tell me where are they suppose to be in that folder. thanks
http://img179.imageshack.us/img179/9719/62683853lw3.jpg

[NooNoo]

Welcome to Windrivers honda82

Give this a try (http://www.microsoft.com/downloads/details.aspx?FamilyID=c680a7b6-e8fa-45c4-a171-1b389cfacdad&displaylang=en)

Can you also look in device manager under the properties for the drive and tell me if there is any error message and error code?

[pabliack]

gracias matridom, muchas gracias

[NooNoo]

Welcome to Windrivers pabliack.

Glad this helped you.

[BerdITSOS]

Hi everyone, I'm helping a friend that has a dell Inspiron E1505, and I'm trying to get her TSSTCorp L632d drive to work. The drive does not show under "Computer", but can boot from the recovery cd. Basically the same problem as above. When I try the fix from the microsoft KB outlined above (the one for the error code 39) and delete the Upper and Lower filters and then restart, I get a bluescreen and I have to do a system restore. Has anyone had this problem and found a way to fix it without reinstalling/repairing windows? She says that she installed Kodak Easy Share on the computer recently, so I was thinking that was causing the issue, but I uninstalled it and tried again and it still does the same thing. Also, she is running Windows Vista Home Premium 32-bit Home Premium. Hopefully one of you IT gods can help me out with this one. I'm usually pretty good with such problems, but this one has me stumped.

[NooNoo]

Welcome to Windrivers BerdITSOS

Did you keep the details of the blue screen? If not, can you check the event viewer for the time of the blue screen and see what errors or warnings are listed?

Removing the filters in themselves would not have caused a bsod...something else happened coincidently to cause this.

[BerdITSOS]

thanks for the welcome NooNoo, as far as details of the blue screen goes, I do have the page dump file, as well as the computer details that it saved, but I can't ever make any sense of those things. the only warnings I saw in the event viewer seemed to be unrelated things. Should I be looking in the "System" windows logs? If it would help, I can post on here the page dmp file and other stuff it saved. thanks for the quick reply btw.

[BerdITSOS]

Here is the "Technical Information" section of the bsod:
***STOP:0x0000007E (0xC0000005, 0x820908A2, 0x837E9964, 0x837E9660)
Now, I can't imagine that that will mean anything to you, but I post it just in case there is some trick I am not aware of to make all that into something that makes sense. If not, can I perhaps reference this code somewhere to try to find out where the problem lies? thanks for the help.

[NooNoo]

Here is the "Technical Information" section of the bsod:

Now, I can't imagine that that will mean anything to you, but I post it just in case there is some trick I am not aware of to make all that into something that makes sense. If not, can I perhaps reference this code somewhere to try to find out where the problem lies? thanks for the help.


It makes perfect sense to me! It would be useful if you could post the Stop error text and the file name (probably ending .sys) as well.

In the mean while This is the Microsoft KB article about it (http://support.microsoft.com/kb/330182) This particular one is a result of an upgrade in XP. Alot of the errors in Vista have the same root.

Was this machine previously XP or was it always Vista?

here is another KB (http://support.microsoft.com/kb/930979) This one is caused by bit locker in Vista.

Another one which is to do with sleep mode (http://support.microsoft.com/kb/930311) As you can see it is important to have the whole message

Yes, look in System event viewer please.

[BerdITSOS]

Well, I ended up giving in and just doing a system restore using the dell restore partition ( Drive d: ), and now everything is working fine. Unfortunately I did not have enough time to investigate this problem thoroughly. Just for the record, this was a computer that came with Vista pre-installed, so I don't think this was some sort of vestigial XP issue. But, at any rate, it's working fine now even though I feel like I gave up...Honestly, if I had the time I really would have figured it out, I swear! :)

[NooNoo]

Next time perhaps... and there will be a next time! :D

[jmelvin]

Matridom,

Many thanks my friend!

Your 8 month-old reply makes my day!

[Matridom]

Matridom,

Many thanks my friend!

Your 8 month-old reply makes my day!

Welcome to Windrivers and you are welcome :thumbs2:

[moises oliveira]

I was cleaning my installed programs on Dell Inspiron 1505 and my DVD drive stopped working after uninstallation of some program (can't recall which).

My TSSTCorp TS-L632D drive is missing the driver now and is not a drive on My Computer options. I tried manual choosing the driver option and tried to install it as regular cdrom but got error 39. I tried using Dell Recovery disk but couldn't find any option to get that dvd drive recognized by the customer. I did some system checks using dell recovery cd and the drive is functioning fine.

Where would find software/driver to fix this problem. Thanks

- Vivek
m

[NooNoo]

Welcome to Windrivers moises

Could you explain what your problem is?