XP keeps freezing on startup

[wexican48]

right after i log in my user profile in windows everything loads slower and once it loads everything i will try to open something or even just the start bar but then it freezes(non active) what should I do?

[Ferrit]

Whats new in the last little while?
Did you add any new hardware?
Any new software?
What type of computer are we talking about?

[wexican48]

i havent added any new hardware since january and my newest software was a game, and i have a gateway computer windows xp media center

[NooNoo]

What model number gateway?

[wexican48]

Gt5268e

[wexican48]

what do you need the model # for?

[xpuser357]

The #`s are for obtaining information to help you out.:thumbs:

[wexican48]

o lol but is there any new info yet about what i should do, my friend said i might need a new hard drive but i dont want to have to spend money unless i have to

[Mayet]

a new Hard drive is the last resort.. we will hope its software causing your issues

Are you using an anti virus - firewall - and adware remover programs and what are they?

can you start in safe mode and clean the system files? sfc /scannow

is all hardware correctly installed.. is there any yellow marks in the device manager?

have you tried taking your computer back to a previous restore point?

[wexican48]

my antivirus is ZoneAlarm and my anti spyware is AVG 7.0

and yes i can run in safe mode but i dont know how to clean the system files

yes all the hard ware is correctly installed and i havent tried reformatting or anything like that

[CCT]

Download HijackThis;

http://www.majorgeeks.com/download.php?det=3155

then run it and then copy the log and paste it at the following site for an automated analysis;

http://www.hijackthis.de/

Anything they say is critical, you can tell us about and maybe we can help.

[wexican48]

Logfile of HijackThis v1.99.1
Scan saved at 10:01:55 AM, on 7/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\My Backup -- 07-06-19 0544PM\HIJACK\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5268E
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5268E
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5268E
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.copytrans.net/itunessettings.php
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\sw g.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
O4 - HKLM\..\Run: [CCUTRAYICON] C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
O4 - HKLM\..\Run: [NMSSupport] "C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe" /startup
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [D-Link Air Utility] C:\Program Files\D-Link\Air Utility\AirCFG.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [Power2GoExpress] NA
O4 - HKCU\..\Run: [µTorrent] "C:\Documents and Settings\Owner.Wexican\Desktop\utorrent.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - Startup: Alienware Dock.lnk = C:\Program Files\AlienGUIse\AlienwareDock\ObjectDock.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Intel(R) Alert Service (AlertService) - Intel Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Intel(R) Quick Resume technology (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

[wexican48]

it seems to be fine

[CCT]

Log on as Administrator and use a restore point about a week ago (like, before the problem).

[wexican48]

what do you mean by restore point, imean like how do u get to a restore point

[CCT]

Start, All Programs, Accessories, System Tools, System Restore etc.

[wexican48]

ok thanks.

[NooNoo]

What makes you think it's the hard drive? This is a quite a new computer - is it still in warranty?

Have you run an error check on the hard drive? Right click on your C: drive, select properties, second tab - tools and click check now. Check both boxes and click start now. Then click Yes so that it will run the check on the next reboot. Restart your computer and allow the check to run.

[NooNoo]

Oh, also go into safe mode, start, control panel, administrative tools, event viewer - any warnings or errors in any of the viewer types?

[pbolduc]

There have been known problems with the symptoms you have described and the Microsoft Automatic Windows Update Service and the svchost process. You can try booting into safe mode (F8 key before XP splash screen at startup) in the services.msc which can be opened from the start-menu>run> type "services.msc" press okay. Set the Automatic Update service to disabled. Reboot. Then download the microsoft patch WindowsUpdateAgent30-x86.exe. Reboot computer and make sure the Automatic Update Service is set back to Automatic. Hopefully that will address your problem.

[wexican48]

thanks everybody my computer works fine now i apprectiate it a lot

[pbolduc]

Can you tell us what you did to address the problem?

Thanks,

[harddrive69]

does your cpu fan work ok because if it stops the cpu will get hot quickly and freeze the screen. Another point is if your harddrive is full it will run slow just some other ideas rather than software

[Muffy]

Programmes accessories system tools and then choose system restore there is a calender choose the week before the problem occurred and hopefully this should do the trick

[redhatsantho]

try this...
http://support.microsoft.com/kb/310353
click Download Guided Help
this will fix:thumbs:

[Muffy]

thank you that worked well :wave: