I Need Help with my drive!!

[ineedhelp911]

I have a DVD/Cd drive, well its a DVD/Cd burner (BenQ)...

Recently it has been unable to read DVDs, it can however read and burn CDs.
Why can't it read and burn DVDs?

When I insert a DVD nothing happens, when I check the Drive - I go to my computer and click on Drive E it shows nothing. When I attempt to burn files off my computer onto DVD it says please insert DVD, when there is already one in there.

I am in desperate need to fix this problem. Can any one please help me?

Thank you so very much.

[CCT]

You can try this registry fix: http://support.microsoft.com/kb/320553

[NooNoo]

Most of the CD with DVD drives have two different lasers - one for DVDs and one for CDs. It could be that the DVD laser just died leaving with the cd burning ability only.

Have you tried reading a standard shop bought DVD movie?

[slgrieb]

Bad hardware, Bubba. BenQ drives aren't very reliable. There are many inexpensive alternatives from Asus, LG, Pioneer, MSI, etc. that are better products.

[Zerotech]

If Benq has a firmware update for that drive, you might try installing that. I had an old Acer CD-RW that I thought was dead and updating the firmware brought it back to life.

No guarantee, but it might crutch you through until you can pick up a better drive like slgrieb said.