Scanner dirver problem

[ajk_gpt9]

Hi friends

I have the HP scanjet 2400 Scanner i have install the scanner driver in my system but i am not able to scan the document when i am opening the HP director its open but when i click on scan document/picture it gives me error

"An error occured communicating with the scanning device. please ensure that the scanning device is connected properly and try again"

but when i open my computer in that scanner shows and when i start and scan it scanned so i reinstall the drivers of scanner but still i am facing the same problem.

[xpuser357]

Did you load driver software first or plug in scanner first? You may need to uninstall hp driver package and try again. load driver first.

[DonJ]

You didn't say which version of Windows you're using.

Have you already been to HP's website for your ScanJet 2400?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=297430&lc=en&cc=us&dlc=en&submit.y=5&submit.x=4&lang=en&cc=us

You can find manuals here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=297430&lc=en&cc=us&dlc=en&lang=en&cc=us