HP DJ 500PS Plotter problems!

[Pluto]

Hi

We have an HP 500PS plotter which prints out autocad drawings fine. But when printing a pdf, even if the size of that pdf is smaller than a drawing, it always cuts off the last quarter of the document. I have tried different versions of adobe reader, I have upgraded the firmware of the plotter, I have tried from different PC's all with the latest plotter drivers and running XP but I always get the same problem. Can anyone help please??? I'm pulling out what's left of my hair!

Thanks

[NooNoo]

OK...is it only pdfs, or does it do it with jpgs or a big powerpoint slide? Are these pdfs protected in any way? can you cut and paste the contents to another document type?

[Pluto]

Morning!

No it's only pdf's, though someone has since mentioned printing from cadcorp they had the same problem. It's weird, I am currently trying to change various options in adobe and printing again to seeif it helps!! And there are no security issues on the documents.

[NooNoo]

Heh the suspense... change a setting - print button, watch printer get to 3/4 the way down the page... will it do it this time??

You might see if there are print drivers for adobe for this plotter....

[Pluto]

Well, I had to install adobe 8 in the end and it all worked fine. Now I've the same problem in cadcorp!!!

[NooNoo]

and installing adobe 8 doesn't fix cadcorp?

[Pluto]

Nope! They've had the problem in cadcorp for ages, they just prefered to moan about it rather than actually report it to the Helpdesk!

[NooNoo]

Oh well, it can't be an urgent problem then... tell em you have to wait for adobe 9.... :devil: