dv300 sound card and soundmax

[paul62]

I am having trouble with the soundcard on my compaq dv300. I believe I accidently uninstalled the drivers for the sound card. I am trying to install soundmax cadenza and I am getting the error message "driver not found, reboot the system and run setup again". I tried rebooting and running setup with no luck. I would appreciate the help.

[NooNoo]

What is the actual model of the laptop? A dv300 doesn't exist according to compaq! Check the bottom of the laptop for full product and part number details.

[paul62]

i am sorry th e full name is Evo D300v

[NooNoo]

here is the main support page for your model (http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=97104&lang=en&cc=us&prodTypeId=12454&prodSeriesId=321973&taskId=135)

If you have XP then here is your audio driver (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=321973&prodNameId=97104&swEnvOID=1093&swLang=13&mode=2&taskId=135&swItem=hd-17950-2)

[paul62]

I am stil lgetting the exact same error message "driver no t found try rebooting the system and running installation again".

[NooNoo]

ok... boot to safe mode, and uninstall the software from add/remove programs then go into device manager and remove AC97 sound if it's there... now reboot to normal mode. Does the new hardware wizard launch? If not, is the sound turned off in the bios/setup? (F10 when you see the Compaq logo and a flashing line on the right).

[paul62]

ihve tried these steps buy I am still getting the exact same error message.

[NooNoo]

OK, go into safe mode and uninstall the drivers and software as before, then restart and go straight into bios and turn off the ac97 sound. Now reboot to normal mode. Does the hardware wizard still launch?

If not, shut down and turn ac97 sound back on. Boot to normal mode and check for the hardware wizard. When it launches, do not give a location for the drivers, but ask windows to look for itself and include the internet in the search.

You didn't actually say whether the hardware wizard launches or not - this is important to know.

[paul62]

The hardware wizard is launching

[NooNoo]

OK, and then what happened?

[paul62]

I am still gettin the exact same error message " driver not found, reboot and try running installation again".

[NooNoo]

ok, but when does this message happen

When the wizard launches, exactly what do you do and what happens next?

[paul62]

The wizard launches just after window s has booted and than nothing happens after that.

[NooNoo]

do you click next?

[paul62]

yes i did. And than I think basically nothing happens. The box just disappears.

[NooNoo]

So it searched for a driver and eventually gave you a finish button to click?

Right click my computer, select properties, click on the hardware tab and click the device manager button.

By sound, video and game controllers click the + and you will get a list of installed sound and other stuff. Please post the entire list of things under sound - there should be 8 or 9 items.

[paul62]

Audio Codecs
Intel(r) 82801BA/BAM AC"97 Audio Controller
Legacy Audio Drivers
Media Control Devices
MPU-401 Compatible MIDI Device
Standard Game Port
video Codecs

[NooNoo]

OK, so you sound is installed. What problem do you have with the sound?

[paul62]

There isno sound at aall no windows sound and no audio.

[NooNoo]

OK, are your speakers powered? Are they plugged into the green socket? Have you tested that the speakers work with say an MP3 player?

[paul62]

The speakers were connected and I have just confirmed that they are working, with another dievice.

[NooNoo]

Then given the symptoms you describe, I wonder if your onboard sound has gone faulty. Do you have a pci sound card that can be added?

[NooNoo]

Another thought

Is the windows audio service started and set to automatic?
Click start, run and type in
services.msc
On the window that opens look down the list on the right for the service.