Lacking Sound

[birkenstocks]

Hi,

I have a Toshiba Sattellite Pro A100, and just reinstalled Windows XP pro. the problem is i have no sound. i downloaded the sound drivers from the toshiba website, but i still have no sound. pls help...im no just when it come to computers!

[Ferrit]

I would like to know if that particular computer came with XPPRO to start?
Also did you install the chipset drivers for that model as well?
Was this the driver package you used?
http://cdgenp01.csd.toshiba.com/content/support/downloads/audio_5253_WHQL_EQ.exe

[birkenstocks]

the computer did come with XP Pro to begin with, and yes i installed the chipset drivers.

i believe the driver package i used was version 2002, service pack 3 v. 3244

[birkenstocks]

sorry, i dont know what i was talking about before,

yes, that was the drive package i used

[NooNoo]

OK right click my computer, click properties, on the window that opens, click general -
What service pack is shown near the top?

Now click on the hardware tab and the device manager button, scroll down to Sound, video and game, click on the + beside it... post what is shown under the sound.

Close that, go start, control panel, sound and audio devices (or sound, speech and audio devices then sound and audio devices if you are not in classic view).
Is the sound device listed? Is the mute box checked? Is the volume up more than half way?

Now click on the audio tab - what are the 3 default devices shown?

[birkenstocks]

the service pack is 3, v.3244

under sound is:
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

there is not a audio device listed and i cant click on mute or change the volume.
under audio, the sound playback device says "no play back device". its the same for sound recording and midi music device

[NooNoo]

So no, you don't have the drivers installed. When you downloaded the package linked above, what did you then do with it?

[birkenstocks]

after i downloaded the package link, i ran it, followed the intructions and it restarted my computer

[NooNoo]

Are you logged on with administrative rights?
Have you checked the bios/setup that sound is enabled?

[birkenstocks]

i am an administrator. but i dont know how to check the bios/setup to see if sound is enabled

[NooNoo]

When the computer first boots hit the f2 key a few times.

[birkenstocks]

i looked, and went through all the menus and sub-menus, but there was no option to enable sound

[NooNoo]

ok, so you have no driver listed for sound, do you have any unknown devices in device manager? Anything with yellow? or !

[birkenstocks]

there is one unknown device... its called PCI Device

[NooNoo]

Right, that's your sound!

OK delete/remove that device. Restart the machine, when you get back to desktop the hardware wizard should launch. Don't touch the hardware wizard, but go to the package you downloaded and double click it to launch the install again.

Should work this time.

[birkenstocks]

i tried installing it, but half way through a msg popped up saying Microsoft Bus Driver should be loaded in your system before installing

[NooNoo]

Means that is an old driver package... and for some reason Toshiba UK support is playing up so.... Windows 2000, Windows XP/2003(32/64 bits) Driver only (Executable file) (http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false) is the one you want.

Give it a try.

[birkenstocks]

i tried what you suggested, but it didn't work. any other ideas?

[NooNoo]

Could you be more explicit please?
Exactly what didn't work?
Did the driver install? Did another error come up, or the same Microsoft Bus error?
Is there another device in sound manager? Do you still have the pci ? device?

[birkenstocks]

the drivers install and the pci is still there, but there is just no sound. there is still no sound device is the bios. no error pops up though

[NooNoo]

OK, go into device manager and double click the pci device, on the properties sheet that opens, click on the driver tab and click update driver. Have windows search for the driver and let it look on the internet as well.

Toshiba support is finally up and there are a few downloads that may need to be installed
common module (http://uk.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=UK&selCategory=2&selFamily=3&selSeries=154&selProduct=623&selShortMod=null&language=13&selOS=10&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=1&ID=46063&OSID=10&driverLanguage=13)
utilities download (http://uk.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=UK&selCategory=2&selFamily=3&selSeries=154&selProduct=623&selShortMod=null&language=13&selOS=10&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=1&ID=46227&OSID=10&driverLanguage=13) Which may turn the sound on or off for you.
the correct sound driver (http://uk.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=UK&selCategory=2&selFamily=3&selSeries=154&selProduct=623&selShortMod=null&language=13&selOS=10&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=1&ID=46038&OSID=10&driverLanguage=42)

The order in which you install the drivers is important here is the list of drivers and their order (http://uk.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=UK&selCategory=2&selFamily=3&selSeries=154&selProduct=623&selShortMod=null&language=13&selOS=10&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=1&ID=46035&OSID=10&driverLanguage=42)

and there is a virtual sound driver (http://uk.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=UK&selCategory=2&selFamily=3&selSeries=154&selProduct=623&selShortMod=null&language=13&selOS=10&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&selectedLanguage=13&type=all&page=1&ID=57760&OSID=10&driverLanguage=13)

[birkenstocks]

i have tried the last suggestion, but there is still no sound. no error msg pops up. im not really sure what to do now. would it just be best to take it to someone?

[NooNoo]

Have you got the right speaker set selected in Control panel > Sound? Are you sure you don't have a hardware volume control which is turned right down?

If you want to have one more go, and since you have only just reinstalled XP, I would start again and use the toshiba recovery to put it back to factory condition. If the sound then works (as it should from a factory restore) you can then run the windows updates and be back to normal.