Intel 845GRG audio issue (search didn't help)

[jamescrumbley1]

First off I am new to this board so hello everyone.

Now here is my problem.

1) I was given an older Gateway desktop with an Intel 845GRG motherboard. It has a Pent. 4 2.4 GHz proc. with only 256 MB of RAM. It has onboard video, audio, and LAN.

2) So anyway XP was crashed when I got it. I was able to get a fresh copy of XP with SP2.

3) I loaded all the drivers beginning with the INF driver first. When I loaded the audio driver (which I received directly from Intel's website), the install program ran fine until the end when a warning popped up that said "Driver not found please reboot system and run this setup program."

4) I did that several times to no avail. I assumed the onboard sound was bad so I went to a local computer store and purchased a basic 5.1 surround sound card (non-HD).

5) The drivers seemed to load OK, but windows would not recognize the audio device. Thinking that there may be some conflict with the PCI modem installed, I took it out and deleted all files/drivers associated with the modem.

6) Re-installed PCI sound card and drivers- same results.

7)I returned the sound card and for the last 2 days I have been digging on the net trying to find a solution. This forum had a similar thread back in 04 (here is a link http://forums.windrivers.com/showthread.php?t=55161 ) and things just got really confusing with all the different suggestions.

So here I am just hoping that someone knows what the heck is going on. The guy at the computer store here says, and this is a quote now, "Man sound is just really funny right now on Windows machines."

Yeah that doesn't help much does it. So hopefully someone here will be able to help out a little better.

Thanks
Hank:confused:

[NooNoo]

Welcome to Windrivers JamesCrumbley1

Gateway quite likely had those boards made for them, so there is a possibility that you got the wrong driver. What Gateway model is it?

I just want to confirm that this is the sound driver (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProductID=824&DwnldID=12170&strOSs=44&OSFullName=Windows* XP Professional&lang=eng) you downloaded.

[jamescrumbley1]

yes that is the sound driver that i downloaded

the computer is a gateway esx500

[NooNoo]

put your serial number in here (http://support.gateway.com/support/drivers/dlcenter.asp?Tab=My) and download the gateway chipset drivers and the sound driver. Install the chipset driver first, reboot then the sound driver.

Then post what you have listed under device manager - sound.

[jamescrumbley1]

i can't download the drivers from gateway, it seems that they have sold the rights to my system to a 3rd party

this other company "MPC Computers" claims that they do not have any information on my system, so this is a dead end as well

this is really getting old and frustrating

any other ideas???

[geoscomp]

What is the model number of your gateway?

[jamescrumbley1]

i can't download the drivers from gateway, it seems that they have sold the rights to my system to a 3rd party

this other company "MPC Computers" claims that they do not have any information on my system, so this is a dead end as well

this is really getting old and frustrating

any other ideas???

[geoscomp]

You could answer the question about the model number..maybe one of us has the documentation for that model.

[NooNoo]

A little checking and it appears it's just a 500 series gateway try using their scan for drivers (http://support.gateway.com/support/drivers/search.asp?ref=nofind&ct=fn&param=gtwupd.exe)

Does your pc look like this?

http://ecx.images-amazon.com/images/I/417VSQV61DL._SL500_AA280_.jpg