Please help :-(

[rigadigg]

Hello, wasnt sure where to post this but this seems to be the right place. ive noticed alot of people with this problem but wasnt sure how to solve mine. i have recentley lost the sound on pc for no reason at all and i want it back!

here is my dxdiag txt. file

------------------
System Information
------------------
Time of this report: 1/11/2009, 23:59:17
Machine name: RIGADIGG-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: KA777AA-ABU a6305.uk
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+ (2 CPUs), ~2.6GHz
Memory: 1918MB RAM
Page File: 1748MB used, 2331MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
DxDiag Previously: Crashed in DirectShow (stage 1)

-------------
Sound Devices
-------------
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A61&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5767 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/26/2008 17:26:14, 2259296 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Line In (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5767 (English)
Driver Attributes: Final Retail
Date and Size: 12/26/2008 17:26:14, 2259296 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Microphone (3- Microsoft LifeCam VX-1000.)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: USBAUDIO.sys
Driver Version: 6.00.6001.18000 (English)
Driver Attributes: Final Retail
Date and Size: 1/19/2008 05:53:23, 73088 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Thank for any suggestions in advance
Scott

[Ferrit]

This is a link to the driver file you likely need.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-58189-1&lc=en&dlc=en&cc=us&lang=en&os=2093&product=3660121

Also is the speaker still in the lower right corner beside the clock?

[NooNoo]

Welcome to Windrivers rigadigg

here are the 64bit drivers (http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&lang=en&product=3660121) just in case.

I notice you had a previous crash with direct show... have you updated the video drivers?

If the sound just apparently quit working, it is possible that the sound output device got changed and needs changing back.

[rigadigg]

hi, thankyou for the quick response. I tried both links and this did not solve the problem. despite speakers being plugged in (built into monitor) control panel>sound shows 'speakers not plugged in' and so has changed default device to 'realtek digital output' and no sound plays. i have also tried external speakers to no avail and a sound test either way reports 'failed to play test tone'. typically i have also misplaced the disk that came with my computer.
:-( Scott

[NooNoo]

Right, so what sort of speakers have you got plugged in? They should be powered... can you test them on something else like an mp3 player?

The fact that the speaker is not detected could mean a dodgy socket, jack or dead speakers.

According to HP that is a desktop machine and has no internal speakers... so could you explain what you meant by external speakers?

[NooNoo]

uhhh duh, helps if I read what you said about the monitor speakers...

The monitor speakers can be turned off at the monitor and some monitors have analogue or HD modes - you need to check this... so what model monitor do you have and how are you connecting the monitor speakers?

[NooNoo]

Try going through these (http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=13865&lc=en&dlc=en&cc=us&lang=en&softwareitem=pv-58189-1&os=2093&product=3660121) HP write pretty clear troubleshooters.

[rigadigg]

when i got the computer a year ago i was using the w1907 19" that came with it, with audio supplied from the soundcard to the moitor via the double ended jack that also came with the computer. now i have the comp hooked upto a samsung tv with the same jack from before into the 'pc audio in' of the tele which also worked fine before. it seems to be since the speaker tab dissapeared completeley from realteks audio manager but i will check out the troubshoot from HP. thankyou
Scott

[NooNoo]

The add to the troubleshooting list to roll back the driver... possibly got a windows update one and sometimes they reset things they shouldn't.

[eto]

My speaker icon is not on the bottom right hand corner!

I think accidentally uninstalled my sound card, I get the message that there is no active sound mixer device as i try to check on my sound volume settings.
What can i do?

I have a Dell Dimension 3000
256 mB
Processor: Intel Celeron (R) CPU 2.40 ghz

[NooNoo]

Welcome to Windrivers Eto. Usually we ask you to post a new thread since your problem is different... but since you only need to reinstall the audio driver from here (http://support.euro.dell.com/support/downloads/driverslist.aspx?c=uk&l=en&s=gen&ServiceTag=&SystemID=DIM_CEL_3000&os=WW1&osl=en&catid=&impid=) it shouldn't be a problem. If the reinstall doesn't work, please create your own thread and post again.