Originally Posted by chainwash
I agree with what you say and I never turn customers away, we take everyones money. I actually had someone with Windows 3.1 last fall and I was lucky enough to have the manual to correct the printer problem they were having. Dip switch on the back of the printer had been flipped by someone, anyway....
It's just the hours spent trying to save an install that is badly messed up will probably take more time than a fresh install and a bulk data copy. Frankly I have more confidence in a fresh install than a salvaged install. Sure don't want the customer back because some app/program got whacked in the process.