Help!: tsstcorp cd/dvdw ts-h552b
I've seen several threads with issues about tsstcorp cd/dvdw ts-h5552b burners. But all of the issues are nearly opposite of what I'm having.
This morning I used Windows Media Player to burn WMA files into a Audio Cd. My drive at the time, had been working without error, ever since I got the computer 3 weeks ago. While WMP got to the 'closing disk' stage of burning, it gave me a error that my disk might be currupted or damaged. So I stuck in another Cd-r. (Note: I do have Nero, just choosed to use WMP this time.)
Ever since then my Drive has been unable to read, or write to cd-r/cd-rws. I have tried many other cd-rs, even other brands, still doesn't work. It still can burn/read DVD-rs/DVD+rs. So to why it just stopped reading cd-rs/cd-rws confuses the hell out of me.
Any suggestions? Keep the techno babble (if possible) down for me, I get easly lost with computer terms.
Thanks in Advanced.
TSSTcorp CD/DVDW TS-H552B
I had a very similar problem. Had to install a new hard-drive on a friends computer. Got all the necessary drivers but the cd-roms where not even being recognized as drives on the computer so I emailed emachine through there website and got a response that worked for me. Here it is:
Thank you for your email. I have read your concern that your computer
CD/DVD ROM drives are not functioning.
I recommend you to reinstall the driver through the Device Manager and
edit some registry entry.
Here are the steps to do.
To reload the CD-ROM/DVD-ROM/CD-R/W Drivers:
1. Please Right Click on the My Computer icons and choose Properties.
2. Click on the Tab marked Hardware
3. Click on the Device Manager Button
4. Click on the + next to CD/DVD DRIVES
5. The + sign will become a - sign and you may have a list of multiple
drivers that drop down below. If so, each driver will need to be removed
one at a time. To remove a driver simply point the mouse to the driver,
right click the mouse one time, and choose 'Uninstall.'
6. Continue to remove these drivers until there is no longer a heading
for CD/DVD DRIVES.
8. Click on the X in the upper-right hand corner of the DEVICE MANAGER
window.
After doing the above steps, then proceed with these next steps on
Registry.
- Click on START.
- Click on "Run".
- Type in "regedit" without the quotes.
- Click on OK.
NOTE: This will begin the Registry Editor that we can utilized to
perform this delicate procedure.
Using the Registry Editor:
- Click on the plus [+] sign to the left of "HKEY_LOCAL_MACHINE".
- Continue clicking the plus [+] sign to the left of the following
folders in this order:
SYSTEM > CurrentControlSet > Control > Class
NOTE: The next folder we are going to actually highlight instead of
clicking on the plus. You will notice that these folders are not named,
but instead contain a series of letters and numbers. The one we are
looking for is called "{4D36E965-E325-11CE-BFC1-08002BE10318}". When you
find it, single-click on the folder to highlight it and then proceed
with the instructions below.
- Look on right-hand side of the window for an icon called
"Upperfilters" and/or "Lowerfilters".
- Right-click on it and select "Delete" from the popup menu.
- Repeat the same procedure until both "Upperfilters" and
"Lowerfilters"
have been removed.
- Exit any/all open programs.
- Restart the computer for the changes to take effect.
Those are the steps. I hope this information will help you fix the
issue.
I have documented this correspondence in Case Number 206128978
in our contact tracking database. Please use this number in the future
if you need to contact us again regarding this issue.
Please reply to this message if you require further assistance with this
issue. If your reply is received while I am out of the office, to
ensure a speedy resolution, your issue will be handled by one of my
colleagues.
Sincerely,
Jack
My affected devices where: TSSTcorp CD/DVDW TS-H552B and HL-DT-ST CD-ROM GCR-8483B
Hope this helps.
