Lost all of customer's contacts...what to do?
I was working on a customers computer the other week and I believe that I lost all of his contacts!!
He is using Outlook 98 & Exchange Server. I backed up his *.pst and *.pab files and set them back up but it seems that he was using WordPerfect Office and there is a "Outlook" plugin or something. This is where he kept his contacts and I KNOW that I did NOT back that up...heck, didn't even know it was there! Now he is all upset and I'm not sure what to do next.
He is the "owner" of the business and not the one you want to piss off. I was just wandering what I should do. I'm not going to lie to him but I don't want to be so upfront and tell him...yea there gone and there is nothing that you can do to get 'em back... or anything like that. I'm sure that he will not use us (my company) for any future IT needs because of this. BTW, this is at an attorney's office with about 15 workstations and a source of good income for now...
So what would any of you do? <IMG SRC="smilies/eek.gif" border="0">