Originally Posted by slgrieb
The big issue with Samsung isn't ease of service, but parts availabilty. You can Google it, or visit Samsung's site and search for parts, but I think the results either way are pretty scary.
I've sold some entry level Samsung laser printers, but service isn't much of an issue with these because you can just about replace the printer for the cost of toner! OK, I exaggerate, but not much. You can certainly bolster your case for HP by looking at potential costs for downtime, but all too many organizations have accounting structures that encourage managers to buy cheap crap (low capital investment) even if the actual operating costs are hellacious. But I suspect you know the drill.