USB 2.0 HDD enclosure driver error.

Hello everyone..
For the last day I've been tirelessly trying to get this hdd enclosure to work properly. I have triple checked to make sure everything was connected correctly, but each time I let windows re-install the USB Mass Storage driver the following occurs:

"Found new Hardware
USB Mass Storage Device"

Minutes later:

"A problem occurred during hardware installation. Your new hardware might not work properly." I tried to use it anyways to see if it would work... It doesn't.

The specific model of the enclosure is CompUSA 3.5'' USB 2.0 HD Enclosure (SKU 312100). I'm running Windows XP with Service Pack 1.

The CompUSA drivers site (fmi.compusa.com) does have a driver for it, but it is intended for Windows 98 only, as XP is supposed to do it automatically.

I don't know what to do.
Thanks in advance for the help.

What size drive have you installed in the unit?
Have you tried the contact manufacturer link ?

I put in a 3.5'' IDE drive

EDIT:

I've already sent them a tech support e-mai. Perhaps this page would be more efficient. Thanks.

I actually meant how many Gigabytes is the drive in size?

Oh, oops. Sorry.

It's a 160 gb Seagate drive.

Are you sure the enclosure supports this size of drive?
The reason I ask is the model I purchased recently specfically stated in its manual that it only supported a drive up to a certain size [think it was 120GB of hand]?

Thank you for your help, I figured out the problem.

The problem was a very poorly designed pcb slot. I had to unscrew the whole case, and push very firmly to get it to insert properly. It works fine now.

False alarm.

Been experiencing the same problem with the CompUSA 312100 3.5" enclosure and a 200GB drive (Western Digital WD2000).
When installing I get Hardware Cannot Be Installed error as described above. Could this be a limitation of USB 2.0... or Western Digital drives accessed via USB 2.0... or Win XP? I'll see if I can find any loose parts in the PCB. Anyone else having this problem?
The enclosure *does* work as I've been able to get a Western Digital 15.3 GB drive (WD 153AA) to work in it.
It's driving me batty!

I am have the exact same problem too.... can anyone help???

Quote:

---

The enclosure *does* work as I've been able to get a Western Digital 15.3 GB drive (WD 153AA) to work in it.

---

Then that would suggest the enclosure does not support that size of drive.

Had exact error as above............
reseated hard drive (replugged IDE in firmly ) in enclosure and everything now works. 200GB HD

HD- Compusa by Maxtor 200GB (7200rpm) SKU 331947
Case - Compusa External HD enclosure USB 2.0 SKU 312100

:thumbs:

Hi,

I bought the CompUSA enclosure (SKU 312100) too. I put an 80GB Western Digital drive in it.

Alhough it appeared to install ok and I was able to format the hard drive and copy data to it, it seems to disconnect after several minutes of no use.

I have to turn it off, wait a while, and then turn it back on again to get it to work.

The box says it will support HD to 400 GB.

I'm trying to use it with Win98 SE running on an MSI 6167 mobo.

Anybody else have the same problem and figure out how to resolve it?

Thanks

Welcome to Windrivers Axxisman

The usb may be powering down - check the properties of the hub/controller.

I checked the properties but there isn't alot there for the USB storage adapter, just a signle setting. The setting is a check box that says Hide Device from Icon in task bar. I guess that means the icon I click to disconnect the devide before removal.

On the general tab, it says the device is operating properly.

The root hub and open host controller look ok too. They both report operating properly.

I cannot remember 98 usb hub and controller properties in device manager, but there should be some sort of power management tab. It was the hubs and controllers properties (not the device itself) I wanted you to take a look at.

Interestingly enough there's a comment here:

http://www.toad.com/gnu/sysadmin/#usbpower

that links to this thread, and observes that enclosure may not provide adequate power for some drives. It didn't produce the symptoms mentioned here, but could be worth looking into.

To further NooNoo's reference to power management, it may help us to know if "Disable power status polling" is checked on the Settings tab in Properties for Advanced Power Management support in System Devices. (Takes deep breath...)

Hi,

I revisited the Universal Serial Bus Controllers on the Device Manager tab of the system properties. There appear to be 3 devices.

First, I see an entry for AMD 756 PCI to USB Open Host Controller. The device status for the OHC says it is working properly.

Next, there is an entry for the USB Root Hub. The device status for the hub also indicates that it is working properly. I looked at the power properties for the root hub and it showed two different device descriptions. One said USB Storage Adapter AT2 (TPP) with Power Required equal 0 ma (I suppose be cause it is powered by its own wall wart power supply). The other device description was 3 port(s) available also requiring 0 ma I suppose because I got nothing hooked to them. There were no other properties for the USB Root Hub device.

The last device displayed under Universal Serial Bus Controllers is the USB Storage Adapter AT2(TPP) device. The device status for the Storage Adapter also indicates the device is working properly. Thats my USB external drive.

I tried reinstalling the drive by removing the three devices from the Device Manager that appear related to the USB drive: 1) USB Storage Adapter AT2(TPP) under Universal Serial Bus Controllers, 2) Storage Adapter Bridge Module (TPP) under the Hard Disk Controllers, and 3) the WDC WD80 0JB-00JJA0 entry under Disk Drives. However, that appeared to have no effect because on reboot, it just detected and reinstalled those devices when I plugged in the USB drive.

I'm still poking and prodding to no avail.

Hi,

I didn't install the Advanced Power Management controller when I set this computer up. That stuff got so much bad press when it came out that I never have tried to make it work.

Hi,

My problem seems somehow related to the Power Scheme. When I set the hard drives to turn off under power management properties, the USB drive doesn't restart when I come back and wake the machine up.

If I set the hard drives to never turn off, then the usb drive works when I come back later and try to use it after a considerable delay (like overnight).

The settings for turning the monitor off don't seem to have any impact on the problem.

It may be that the advanced power management controller is required.

Hi,

I installed the APM software and retested. However, the problem persisted as long as I had the "Turn off hard disks" option under the Power Management Properties on the Power Schemes tab set to some value other than never.

I checked the "Disable Power settings" option on the settings tab in the Advanced Power Management Support Properties but it wasn't disabled (checked).

I didn't try every combination I could think of but I did find that with APM installed, I could set the "Turn off hard disks" option to never but use the standby function to idle the drives.

When the machine wakes up, then the USB drive works as expected. But I had to install APM for that compromise.

So, I guess with this machine or maybe the my bios version, I must install APM if I want the machine to recognize the external USB drive when the hard drives wake back up.

That's nice to know and I may try it for awhile but not sure if I want to work that way. The alternative to not using APM for me seems to be that I just shouldn't let the hard drives go to sleep.

I'm going to try it both ways and see which one I like best.

I thank everyone for their helpfull comments.

Glad you have it sorted.

Hey guys, just found this forum while searching for an answer to a similar problem with a no-name usb hdd eclosure. Just wondering if anybody thought to just remove the jumper... I originally had the jumper on Cable Select then removed it to set the drive up to be the sole drive... seems to have worked pretty well! Just thought I'd mention it for those who've not gotten it figured out yet.

Hello Everyone.
I got THE SAME PROBLEM. It put the HDD Jumper to CABLE SELECT and now the disk is WORKING!