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I have a client's PC that won't connect to the internet. System is XP Pro, 256MB RAM, P4 1.7 GHZ.
I have done ipconfig /release & renew with success. No connection. I have done winsock repair, scanned with spybot, adaware, spysweeper and even replaced the NIC, still no go. Checked for virus, nothing. I still am unable to get this to connect to the internet. My ping to the gateway on the router even times out even though it obtains an ip. I am at a loss. Any help appreciated.
Some more info.
1] What router/model?
2] What is the kind of inet connection? DSL/Cable/Network Shared?
3] Was the PC connecting before?
4] Can u ping any site like Google?
What exactly happens? Does IE not load any webpages?
1) SMCQuote:
Originally Posted by TechZ
2) Cox Cable
3) Yes
4) Can not ping anything, however can connect in safe mode
5) Other PC's are working fine on network.
PC will not reconnect to network drives, will not display any web pages
SFC /scannow ???
Good news!!!! :)
Found the problem to with Zone Alarm. Did not know it was installed, was not showing in the Systray or task manager. I uninstalled it from safe mode and everything started working correctly. Thanks all for the help.
Quote:
Originally Posted by Zonie
I had that problem. Message read something like "Not allowed access to web page". I contacted msn and had them give me instructions to set up IE on my xpsp2.
You disconnected your virus checher to get IE up and running? Sounds risky.
The following is the text mail help from MSN to fix IE:
Thank you for writing us back at MSN Internet Access Technical Support.
This is Cathy and I will be handling your service request. Based on your e-mail, I gather that you are unable to access the link provided within the welcome e-mail message. I certainly realize the inconvenience this issue has caused you. Rest assured that I would be more than willing to help you with this concern.
to resolve this issue, I suggest that you optinize your Internet Explorer. It is possible that the Temporary Internet Files folder has been maximized that your machine can no longer accept and store cookies from certain websites. To make space for new Internet cookies, it is best that you clear Internet cache. Cache is a Temporary Internet Files folder that contains previously viewed Web pages and files, including graphics. When a large number of these files have accumulated over time, it can affect your browser's performance. To address this, we suggest you optimize Internet Explorer to refresh its settings.
Here's how to do this:
1. Open Internet Explorer by doing one of the following:
- Click on the blue 'e' icon on your desktop.
- Click 'Start', choose 'Run' and then type in the box 'iexplore' (without apostrophes).
- Click 'Start', choose 'All Programs, and then click on 'Internet Explorer'.
2. Click on ‘Tools’, and then ‘Internet Options'.
3. Under the 'General tab', click 'Delete Cookies' in the Temporary Internet Files section.
4. When asked to confirm, click 'OK'.
5. Click 'Delete Files'.
6. Select the ‘Delete all offline content' check box, and then click 'OK'.
7. Click 'Clear History' button. When asked to confirm, click 'OK'.
8. Click 'Settings' button.
9. Under ‘Check for newer versions of stored pages’, select ‘Every visit to the page’.
10. Adjust the amount of disk space to use to at least ‘300 MB’, or 20 percent of your total hard drive size.
11. Click 'OK' to close the Settings dialog box.
12. Click the 'Security' tab.
13. Click the 'Internet' icon. Click the 'Default Level' button if available, and then click 'Apply'.
14. Click on the ‘Custom Level’ button.
15. On the ‘Security Settings’ dialog box:
a. Under ‘ActiveX Controls and plug-ins’, select ‘Enable’ except for ‘Download unsigned ActiveX controls’. For this selection, choose ‘Prompt’.
b. Under Active scripting, check Enable for ‘Allow paste operations via script’, and ‘Scripting of Java applets’. Click ‘OK’
16. Click the 'Privacy' tab.
17. Click the ‘Advanced’ button.
18. Mark the checkbox beside ‘Override Automatic Cookie Handling’.
19. Click the ‘Content’ tab.
20. Click ‘AutoComplete’, under Clear AutoComplete History, click ’Clear Forms’ and ‘Clear Passwords’ buttons.
21. Click 'OK' to close the AutoComplete Settings window.
22. Click the 'Connections' tab. For each item listed under 'Dial-up and Virtual Private Network settings', do the following:
NOTE: If you are using a DSL connection proceed to step #23
a. Select the item (connection), and then click 'Settings'.
b. Clear all of the checkboxes, and then click 'OK'.
23. Click 'LAN Settings'. Clear all of the checkboxes, and then click 'OK'.
24. Click the 'Advanced' tab. Click 'Restore Default' button.
25. Click ‘Apply’ then 'OK'.