win xp usb woes

Since upgrading to win xp none of my usb devices are detected. I have downloaded every update from microsoft. I have uninstalled the driver for the hub and the controller, but windows reinstalls the same driver, I have checked for updated drivers but found none. I am trying to get my usb zip drive to work. I had it installed in win 98 but upon upgrading to xp it no longer works. Usb is enabled in my bios, and is report to be working fine in device manager. i have been spending many hours on this for several days and would very much like any input anyone could offer

thanks
ben

Have you tried plugging in a different USB device yet? If not, that's certainly where I'd go next. No sense pulling your hair out over something that might not even be the problem.

I would also try the reverse and plug the ZIP drive into a different PC.

Once you have the results of those two little experiments you'll have a much better idea what's going on.

Try this if its an iomega

Did you try removing the hub and controller in safe mode?

yesterday i did a quick restore on my comouter which returned it to win 98, i figured i might need to have my zip drive installed before upgrading. as it wasn't when i first upgraded many months ago. having a need for it a few days ago i tried installing it but it didn't work so i tried a quick restore. so i know my zip works fine as it was working an hour before i upgraded.
i have treid a wireless access point as well as my zip drive and it does not work either. both worked fine in win 98. i noticed while in device manager there is an option in the view menu to show hidden devices. when i enable it another controller shows up, this one has an ! next to it. it says "This device cannot start. (Code 10)" also i noticed when i had win 98 i had 2 hubs and 2 controllers now i have only one hub. on my computer i have 4 usb ports 2 in the front and 2 in back. do i need 2 hub drivers?
also after reading your reply i tried uninstalling in safe mode but there was no difference. what is supposed to be different?
i thank you for trying to help
and would be in your debit if you would continue
ben

Right, depends on the motherboard - usually its one hub per two ports.

Need some details about this zip drive.

Yes safe mode is different - very different, in safemode you cannot hear windows scream.

Also safemode ensures you are logged in as administrator, and for installing hardware in xp home, you have to be logged in as administrator for certain things.

So boot to safe mode, show hidden devices and remove the lot. Reboot and see what happens. Do not connect your usb items until you have sorted out the code 10 problem.

Is this a via chipset machine?

i have gone through every troubleshooter i can find, including windows and iomega.
i just tried going into safe mode and uninstalling the hub and controllers, but they were reinstalled and one controller still has a code 10.
as for my motherboard, it hasn't changed just by upgrading my os. so if it had 2 before why would it now only need one now.
my zip drive is an iomega zip 100 usb. it is not powered by usb but rather has a separte ac adapter and it can only hook up by usb.
also i have win xp pro.
i don't know what a via chipset is. my computer is a compaq desktop 5600s with an AMD k3 400mhz
if you tell what one is and how to tell, i will do my best to figure it out
and again thank you for helping
ben

go into device manager and click on the + next to IDE ATA/ATAPI Controllers..you will have a primary, a secondary, and a third below them I think you will have a VIA bus master ide controller listed..if you do, you have a VIA chipset. gohere
and download the hyperion 4 in 1 listed on the page, and install it.

yes i have a via bus master ide controller listed in device manager so i guess i have a via chipset

try downloading that VIA 4in1 driver on the link I gave you..see if installing that will help

i downloaded it and installed it, but i see no changes, still have a code 10

Did you remove the usb controllers again in safemode after you installed the via drivers?

When you plug the zip drive in the rear usb port, does it work?

ok went into safe mode uninstalled reset but i still have code 10, do you goes know what code 10 stands for?
none of my usb ports work, i've tried all 4

Is there a place in your BIOS for you to set it for plug and play operating system, and is it set to yes? Code 10 is kind of an ambiguous code meaning a device couldn't start..a lot of times it is because of an IRQ conflict

i have gone into my bios and enabled it
there is a place in my bios where i can assign an irq for my usb there are two usb controllers there and the defult is 11 but i can change it to 10 or 5 or disable them. i've tried change them to both 10 and 5

This is an older pc, with a new os, it might just be that it cannot handle it properly, you may need a bios update.

how would i go about getting a new bios?

by the way i am very grateful for everyones help

Need to know you exact motherboard make and model.

If you don't know it, go to www.belarc.com download the free personal audit and post the results here - don't post the licence numbers bit at the bottom.

Windows XP Professional Service Pack 1 (build 2600) Compaq Compaq PC
Processor a Main Circuit Board b
400 megahertz AMD K6-III w/3DNow!
64 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Compaq 05A4h
Bus Clock: 100 megahertz
BIOS: Compaq 686S5 04/08/99
Drives Memory Modules c
9.98 Gigabytes Usable Hard Drive Capacity
4.65 Gigabytes Hard Drive Free Space

Compaq DVD-ROM DVD-113R [CD-ROM drive]
SONY CD-RW CRX100E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

IBM-DTTA-351010 (10.01 GB) [Hard drive] -- drive 0 160 Megabytes Installed Memory

Slot '0' has 64 MB
Slot '1' has 32 MB
Slot '2' has 64 MB
Local Drive Volumes

c: (on drive 0) 7.99 GB 4.02 GB free
d: (on drive 0) 1.99 GB 638 MB free

Logins Network Drives
CC268347-A\Administrator
CC268347-A\Default
NT AUTHORITY\LOCAL SERVICE
NT AUTHORITY\NETWORK SERVICE

Installed Microsoft Hotfixes Printers
.NETFramework
1.0
S321884 (details...) on 02/07/03
Internet Explorer
Q810847 (details...)
SP1 (SP1)
Windows XP
SP1
Q322069 (details...)
Q324720 (details...) on 02/06/03
SP2
Q322011 (details...) on 02/07/03
Q323255 (details...) on 02/07/03
Q327979 (details...) on 02/07/03
Q328310 (details...) on 02/07/03
Q329048 (details...) on 02/07/03
Q329115 (details...) on 02/07/03
Q329170 (details...) on 02/07/03
Q329390 (details...) on 02/07/03
Q329834 (details...) on 02/07/03
Q810243 (details...) on 02/07/03
Q810565 (details...) on 02/07/03
Q810577 (details...) on 02/07/03
Q810833 (details...) on 02/07/03
Q811630 (details...) on 02/07/03


Click here to see all available security Hotfixes.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
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Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVIDIA RIVA TNT2 Model 64 [Display adapter]
Default Monitor
Bus Adapters Multimedia
VIA Rev 2 USB Universal Host Controller
VIA Rev 2 USB Universal Host Controller Creative AudioPCI (ES1371,ES1373) (WDM)
Game Port for Creative
Communications Other Devices
1394 Net Adapter
NE2000 Compatible ISAPNP Ethernet Adapter (Generic)
Network Card MAC Address: 00:E0:29:3A:E5:ED
Network IP Address: 68.53.192.102 Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub

Arrrgh forgot it was a compaq bios update for your compaq

Now, one thing I have to ask, why are you putting xp on this machine? It is far better suited to windows 98.

my system is more stable with xp. i get signifacntly fewer error messages and my programs crash a fraction of the number of times that they did with 98

Then I suggest that you back up and format and do a clean install instead of an upgrade. I think this is one of the problems. XP upgrades are evil.

that bios update lists 5600 but i dont see a 5600s, my computer is a built-to-order do you think it will matter?

so you are suggesting that i reformat my hard drive then install win xp
do i have to go in to dos to reformat?

i looked for that upgrade for 5600s and it does not list it

As to whether the 5600s and the 5600 are the same, I cannot give an answer based on what I can see. Having said that, in theory at least, they should have the same motherboard. Also in theory, if the bios upgrade is wrong, the compaq rompaq software should recognise this and give you an error message. Your decision as to whether to try.

XP booted from the cd will partition and format for you. When it has run the initial setup it will give you a screen which basically says, where do you want to put windows xp. You can then delete and create partitions and format the partition you want to put xp on. So no, you don't need to do this in dos. Just read the instructions on the screen carefully.

StopPress! 5600s rompaq

Specific fixes for acpi and windows 2000 in this - which in turn affects your usb.

should i try installing xp without the bios update or do the update first

I would install the bios update and then do the xp install.

here are the bios update instructions - make sure you use the 5600s bios update.

Installation


DO NOT TURN OFF YOUR COMPUTER'S POWER DURING THIS PROCESS
Format a 1.44-MB diskette.
Download the SoftPaq to a temporary, empty directory on your hard drive and change to that directory. The file downloaded is a self-extracting executable with a filename based on the SoftPaq Number above.
From that drive and directory, execute the SoftPaq file. You will be prompted to place the formatted 1.44 MB diskette into a diskette drive to create the ROMPaq diskette.
After the files are created, you may delete the downloaded file if you wish.
Place the ROMPaq diskette into drive A: of the computer you wish to update and turn on the power or reboot the computer, allowing it to boot from the diskette.
Follow the instructions on the screen to continue.
Select the ROM version to be installed.
The ROMPaq diskette will automatically update the System ROM and notify you when the update is finished.
When the ROM update is finished, you will need to turn the computer off and back on for the changes to be in effect. Remove the ROMPaq diskette from the computer. Turn the computer's power switch OFF, wait 15 seconds, then turn the switch ON again.
IMPORTANT: When the power switch on the back of the unit is switched off, the power protection features of the power supply require that the switch be in the off position for up to 15 seconds before being switched back on. Otherwise, the power supply might not turn on.

i can't download the update it wont let me everytime i click the download button it does nothing i've tried seversl times and even closed internet explorer and looked it up again but it still wont let me

Works fine for me - its a java script, do you have java enabled?

i upgraded my bios and did a fresh install of xp but to no avail so i decide to take your advise and go back to win 98 and as of yet i have had no problems.
i would really like to thank everyone who help me, i am very thankful for all the assistance i recieved

nice good job