Creative AudioPCI (ES1371,ES1373) (WDM) Windows XP issues

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April 24th, 2004, 04:13 AM
omer_y

Creative AudioPCI (ES1371,ES1373) (WDM) Windows XP issues

Hey

I got some trouble with my on-board sound card.
When XP tries to detect it by itself it detects it as:
Creative AudioPCI (ES1371,ES1373) (WDM) - the version is 5.2.3633.0

Right after XP installs the new driver, there is a working sound card and there is no problem at all...

The thing is that right after reboot there is no sound at all. Everything else seems fine.

I read a lot of messages in various forums and tried several drivers and several files:
1373nt4
7512183
apnt4x86
Ensoniq ES1370
es1373
SBPCI_WebDrvsV5_12_01

it seems that only when using Creative AudioPCI (ES1371,ES1373) (WDM) there is sound but alas - after reboot it is gone.

HELP! (?)

Omer
April 24th, 2004, 05:30 AM
Outcoded

What motherboard is it?
April 24th, 2004, 07:57 AM
omer_y

Quote:

Originally Posted by Outcoded

What motherboard is it?

It is a VIA Tech motherboard - I'm not sure which brand exactly
April 24th, 2004, 10:06 AM
NooNoo

We need the make and model to be able to help you.

www.belarc.com free personal audit will give you the system information
April 26th, 2004, 10:50 AM
omer_y

Quote:

Originally Posted by NooNoo

We need the make and model to be able to help you.

www.belarc.com free personal audit will give you the system information

This is from the Advisor output: (Main Board)

Board: MICRO-STAR INTERNATIONAL CO., LTD MS-6154 (VT693A) 1.X
Bus Clock: 100 megahertz
BIOS: Award Software International, Inc. 4.51 PG 12/02/99
April 26th, 2004, 11:21 AM
hudsonsmith

Take a look here. ES-1373 drivers are 3rd from the bottom. Doesn't have an xp driver listed - I would try the 2000 driver.
April 26th, 2004, 07:33 PM
omer_y

Quote:

Originally Posted by hudsonsmith

Take a look here. ES-1373 drivers are 3rd from the bottom. Doesn't have an xp driver listed - I would try the 2000 driver.

Tried to update my current driver Creative AudioPCI (ES1371,ES1373) (WDM) (version 5.2.3633.0) to the one you suggested. XP refused to do so because it is an older driver version. I've tried to uninstall my driver and install the new one but with no result - after boot time the AUdioPCI driver is back in place and working. Always working after windows XP detects it. The problem is there is no sound after another reboot (after detection).

Willing to try anything - even things i've tried before - just to get rid of this problem already...

Omer
April 27th, 2004, 02:03 PM
hudsonsmith

Check that you don't have Driver Signing set to block. When xp warns you about the driver version you should be able to override.
May 6th, 2004, 06:51 PM
omer_y

Quote:

Originally Posted by hudsonsmith

Check that you don't have Driver Signing set to block. When xp warns you about the driver version you should be able to override.

Nop. Driver signing is at warning state.

Please help me... it is really annoying to live without sound...
May 8th, 2004, 05:52 AM
NooNoo

When you reboot and the "sound is gone" What is the state of device manager? How about the multimedia control panel applet? Are the sound devices still shown? Is there any error messages or the playback/record devices greyed out?
May 8th, 2004, 08:17 AM
omer_y

Quote:

Originally Posted by NooNoo

When you reboot and the "sound is gone" What is the state of device manager? How about the multimedia control panel applet? Are the sound devices still shown? Is there any error messages or the playback/record devices greyed out?

The device manager states that the device is working properly.
In the Sound and Audio Devices Properties there is No Audio Device message, there are no available playback devices (Everything in the Sound and Audio Devices Properties is greyed out).

"God help those who help themselves" so i did my best - uninstalled everything related to sound and got my Motherboard manul out of the dust (MS-6154VA Manual). In there i found that i'm using ES1373 which is a digital controller (was not sure until now...)

Using the MSI Live update software i found that i'm using latests BIOS version.

My computer is an ProSentia Elonex system (www.elonex.co.uk) but after a short research i doubt that they have any interesting driver update for me.

I believe that Creative AudioPCI (ES1371,ES1373) (WDM) version 5.2.3633.0 is the right one for me, but what could be the reason for it to "disappear" after reboot? (Could it be a mess in the BIOS configuration or Windows Services?)

Thanks in advance...
May 8th, 2004, 08:48 AM
NooNoo

Just have a look in services.msc - is the windows audio service started?
May 8th, 2004, 09:11 AM
omer_y

Quote:

Originally Posted by NooNoo

Just have a look in services.msc - is the windows audio service started?

That's a bullzeye... 10x

Everything is perfect now and it explains all what happened.
I've guessed is it a BIOS issue andprobably overlooked Windows Audio Service when used the Services window.

Anyway - it WORKS!

Thank you very much.
May 8th, 2004, 09:13 AM
NooNoo

:cool:
October 28th, 2004, 07:13 PM
billriesb

Quote:

Originally Posted by omer_y

That's a bullzeye... 10x

Everything is perfect now and it explains all what happened.
I've guessed is it a BIOS issue andprobably overlooked Windows Audio Service when used the Services window.

Anyway - it WORKS!

Thank you very much.

I have the same problem that you had. I've read the thread leading to your solution but I don't understand what you did to solve it. I would really appreciate it if you could explain the process. Thank you for your assistance.
October 28th, 2004, 09:47 PM
hudsonsmith

Quote:

Originally Posted by billriesb

I have the same problem that you had. I've read the thread leading to your solution but I don't understand what you did to solve it. I would really appreciate it if you could explain the process. Thank you for your assistance.

Welcome to windrivers bill. These problems are not always the same, so more info as to your computer, motherboard, windows version, etc. would be helpful. The specifics of the solution of above is to open the Services console (start\run\services.msc) and scroll down to the Windows Audio service. Make sure it is started, and that the startup type is set to automatic.
October 30th, 2004, 08:53 PM
billriesb

Quote:

Originally Posted by hudsonsmith

Welcome to windrivers bill. These problems are not always the same, so more info as to your computer, motherboard, windows version, etc. would be helpful. The specifics of the solution of above is to open the Services console (start\run\services.msc) and scroll down to the Windows Audio service. Make sure it is started, and that the startup type is set to automatic.

Thank you for your reply.

Computer is Compaq Presario 7EL 7000 series. Don't know motherboard. How do I find that info? Motherboard is a replacement (same as the original) Running Windows XP Pro upgraded from Windows ME. No trouble with sound even after motherboard replacement and XP ugprade until after Service Pack 2 (an automatic Windows update) was installed. I think I had sound for a short time after SP2 but not 100% sure.

Anyway, did all the troubleshooting with no result. Device Manager says sound card is working properly. Speakers are working. Just checked your suggestion and Windows Audio service is started and is set to automatic.

Went to Windows Tech Service and they say it's a corrupt driver. Went looking for another but I could not find the driver for this sound card anywhere. Even Creative Audio does not have it.

Sorry for the long winded answer. I appreciate your help. Any more suggestions?

Thanks, again.
October 30th, 2004, 09:27 PM
hudsonsmith

Need the specific model. Compaq lists 31 different 7EL7000. Check the back of the case.
November 1st, 2004, 07:26 PM
billriesb

Quote:

Originally Posted by hudsonsmith

Need the specific model. Compaq lists 31 different 7EL7000. Check the back of the case.

The only thing I can find says: 7EL 1 KMAT CTO.

Can I tell anything from the serial number?

Thanks.
November 1st, 2004, 11:16 PM
hudsonsmith

http://h10025.www1.hp.com/ewfrf/wc/f...name=c00004461
November 13th, 2004, 12:40 PM
billriesb

Quote:

Originally Posted by hudsonsmith

http://h10025.www1.hp.com/ewfrf/wc/f...name=c00004461

Regarding my computer model, I went to the above web site link and I understand where to look for the model number. The ONLY sticker or ID tag anywhere on my computer says 7EL 1 KMAT CTO. Under that is the serial number. Because I am using Windows XP I tried the other suggestion of Ctrl and Alt keys, then press the S key but nothing happens. I do not get the dialog box they say is supposed to come up.

Any other suggestions?

Thanks a lot for your help so far.
November 20th, 2004, 02:36 PM
hudsonsmith

The problem seems to be this: CTO stands for Configure to Order. This makes it difficult to determine the particular model your computer was based on. A number of the 7EL models appear to use this driver: http://h10025.www1.hp.com/ewfrf/wc/s...tem=hd-12700-1

If that doesn't work, open a command prompt and type "set devmgr_view_nonpresent_devices=1". Then open device manager and select view hidden devices. Delete all creative audio components and reboot.
December 1st, 2004, 06:47 PM
billriesb

Quote:

Originally Posted by hudsonsmith

The problem seems to be this: CTO stands for Configure to Order. This makes it difficult to determine the particular model your computer was based on. A number of the 7EL models appear to use this driver: http://h10025.www1.hp.com/ewfrf/wc/s...tem=hd-12700-1

If that doesn't work, open a command prompt and type "set devmgr_view_nonpresent_devices=1". Then open device manager and select view hidden devices. Delete all creative audio components and reboot.

Problem solved. I uninstalled the sound card and reinstalled it in a different pci slot and now it works.

Thanks for your help.
December 3rd, 2004, 11:58 AM
Big T

I have the same problem after epgrading to xp from ME
I have no sound at all....its meant to have ensoniq sound card but hardware not picking up and instead coming up with creative soundblaster...My motherboard is

Board: MSI MS-6316
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. A6316MS V1.0 B7 Time Computer Sy 03/22/00
December 3rd, 2004, 12:25 PM
hudsonsmith

Quote:

Originally Posted by Big T

I have the same problem after epgrading to xp from ME
I have no sound at all....its meant to have ensoniq sound card but hardware not picking up and instead coming up with creative soundblaster...My motherboard is

Board: MSI MS-6316
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. A6316MS V1.0 B7 Time Computer Sy 03/22/00

Welcome to windrivers BigT. Upgrade ME>XP = bad. Try a clean install.

BTW, creative bought ensoniq. Do you know what chip you have?
December 3rd, 2004, 12:59 PM
Big T

Thanks for the welcome.
The chip is north bridge amd-750 irongate.

Quote:

Originally Posted by hudsonsmith

Welcome to windrivers BigT. Upgrade ME>XP = bad. Try a clean install.

BTW, creative bought ensoniq. Do you know what chip you have?
December 3rd, 2004, 02:06 PM
hudsonsmith

Quote:

Originally Posted by Big T

Thanks for the welcome.
The chip is north bridge amd-750 irongate.

No, the ensoniq/creative chip.
December 3rd, 2004, 04:45 PM
Big T

Is this it here?

Creative AudioPCI (ES1371,ES1373) (WDM)
December 4th, 2004, 06:06 PM
hudsonsmith

You need to use the native xp drivers for that chip. What is showing up in device manager? Any yellow ! or ?

You could also try MSI's W2K driver: http://www.msi.com.tw/program/suppor...3&Page=2&num=0 (2nd one down)
December 5th, 2004, 10:18 AM
Big T

Thanks hudsonsmith.....The device manager says everything is working fine.......
I will try the driver you sent a link to...It does not show xp, only w95 98 ME and NT......What one should I try?

Maybe try the ME one as my pc was running ME before XP
December 5th, 2004, 11:40 AM
Big T

been at it a week time to give up i thinks

Na no good still not working.....think i'm going to have to go back to ME windows. Creative have no driver for Xp on my board MS-6316
December 5th, 2004, 07:22 PM
hudsonsmith

Quote:

Originally Posted by Big T

Thanks hudsonsmith.....The device manager says everything is working fine.......
I will try the driver you sent a link to...It does not show xp, only w95 98 ME and NT......What one should I try?

Maybe try the ME one as my pc was running ME before XP

Win2000
December 6th, 2004, 01:08 PM
Big T

Thankyou hudsonsmith mate
that's it sorted out now......thanks for your help
trev
December 6th, 2004, 01:18 PM
hudsonsmith

Quote:

Originally Posted by Big T

Thankyou hudsonsmith mate
that's it sorted out now......thanks for your help
trev

:thumbs:
December 15th, 2004, 12:23 AM
Hash

I'm using a Creative AudioPCI ES1371, ES1373 WDM Also, but I'm just really really confused about this, i'm sure the solution has been posted here but i'm still uncertain about what I'm supposed to do. I reformatted my computer and this time used XP instead of 2000. After installing everything I soon realized there was no sound at all.

I'm sure i'm supposed to download a driver of some sort, but after that what exactly do I do with it? :P My apology ahead of time for being such a noob when it comes to sound/sound cards.
Any help would be greatly, greatly, appreciated. Thanks guys!
December 15th, 2004, 12:34 AM
TripleRLtd

Damn this is a big thread, too!!!
Welcome to WD Hash. Yeah, the solution has probably already been provided, but no problem. We understand.
First off, XP should have native/built in support for that card. So, it should just work. So, first off, go into the Control Panel and open up "System". Then click on "Hardware" and then go down to "Device Manager". If you'll notice you'll see that the list is in alphabetical order, so go down to "Sound and Video...". Tell us what you see there. Anything listed? Anything have a question mark in the list?
After that, we can go from there. In other words, you may not need to download a driver.
December 15th, 2004, 12:47 AM
Hash

In Sound, video and game controllers it lists in bullets:
Audio Codecs
Creative AudioPCI (ES1371, ES1373) (WDM)
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

Hope that gives any leads :cool:
December 15th, 2004, 01:49 AM
TripleRLtd

Well, that shows that XP got the drivers right. So, I hate to point this out, but, try making sure the speakers are set up properly in "Sound" , you know: volume set and not muted, as well as being plugged in right.
Also, you can try "uninstalling" the Creative driver and rebooting and see if XP finds it again, and reinstalls the proper drivers. That is always worth a go.
December 15th, 2004, 02:28 AM
Hash

Ok, i uninstalled/reinstalled and they seem to work perfectly now. So i'm really not sure what the deal was :bor:

But bottom line, it works now, and i only have you guys to thank! I appreciate it guys you rock.
December 15th, 2004, 02:35 AM
TripleRLtd

No need to even try to understand about drivers Hash. It works now, so coo!l https://forums.windrivers.com/images.../2005/03/1.gif https://forums.windrivers.com/images.../2006/04/1.gif

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