Originally Posted by rswhite777
Ok...this topic thread is about to get worse, I believe...I've been scowering the boards looking for potential solutions to my SAME issue that the original poster described...but the differences with my situation will become clear--no possible solution I've read about has worked....so...here goes. The best explanation for what's happening to my drives comes directly from the norton website:
"You see the CD-ROM drive, but its contents are not displayed. If you start the computer with a disk in one of the drives, then you can access that drive; however, as soon as the disk is removed, the drive becomes inaccessible again."
First...the main differences in my situation:
1. Not only is my DVD-RW and CD-RW internal drives behaving this way, but so is a firewire CD-RW drive that I've attached for testing purposes (thus, I doubt it's a cable issue)
2. I did happen to have both roxio and nero products on my computer, but, they were already the latest versions. (thus, it was not a latest version of software issue).
3. All my firmware was/is up to date. (thus, no luck there).
4. Lastly...if I remember right, there were no circumstances that the original poster mentioned where he/she could use the drive. My circumstances are different. I can STILL use the drive to burn a CD in itunes...even though xp's my computer window (or any program, including itunes) will not recognize the CD prior to the burning OR when it's finished burning. I can also burn from Nero...even though nothing else can get the drive to be recognized or be useful, I CAN burn disks all day long...but never recognize any sort of CD-Rom, audio CD, etc that I might place in the drive tray....UNLESS it was in the tray prior reboot.
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Ok...now for the most popular solutions I have tried, but have resulted in no change in the whole "incorrect function" stuff....
1. Completely uninstalled everything roxio....everything...evey last vestage of evidence that such a program existed...without actually writing 0's to the hard drive.
2. Completely uninstalled everything "inCD".
3. Completely rolled back service pack 2 for xp pro.
4. Completely uninstalled norton anti-virus (never had internet security or nortonworks....just the basic antivirus for home). Uninstalled everything that hinted that norton had been there.
5. Deleted all TDK software (the brand of my DVD-RW drive) and all possible software associated with it...even though most of it was deleted when I got rid of roxio stuff...
6. Deleted everything having to do with Nero 6.6......all gone....completely obliterated.
7. Updated any chipset and misc. motherboard drivers, bios, blah, blah, blah... (intel motherboard)
8. Deleted the devices and the secondary ide drivers in the device manager menu....and let the computer re-recognize them after reboot.
All this....and still....same routine. If it's in the tray prior to restart, each drive will recognize it and I can explore what's on the CD, etc....but if I so much as think of taking that media out of any of these drives, it will stiffen its back in defiance, refuse to recognize the new CD and give me the "incorrect function" stuff if I double click...yet I can still place a blank CD in the drive and burn to it from itunes and nero (assuming nero was still installed). Hmmmm....please....someone be a super-duper genius and intuitively know the proper solution..... :)