Lexmark USB problem as well
I just bought a Lexmark X3350 All In One Printer. I am having the same problem as Maddog. I do not get prompted for the USB001 Virtual Printer Port or no USB printer port is listed if I even get that far.
PLEASE HELP US! Any like Maddog???
The installation sheet instructs to cancel the PnP wizard and use the CD. I did with no success. It boots out of the installation as soon as the GUI tries to detect the printer. I downloaded the latest drivers with the same results. I unplug, uninstall, replug, don't replug, try "add printer", try create local port, etc. I added a $20 USB controller with 2.0 support because I needed more ports anyway. Doesn't work with that either. I will never buy a Lexmark product again if this continues. Tech support doesn't have a clue and advises me to call my PC manufacturer. I have the BIOS set to PnP enabled and the USB is enabled (see below for settings). I have looked at the Print Monitor and Port Registry settings but did not change any. I am using the Intel D850GB mother bd and upgraded the BIOS a year ago. Can someone please help me with this.
The following is my system information. Sorry it is so long a list.
OS INFORMATION
**************
OS Name Microsoft XP Professional
Version 5.1 Service Pack 2
Build 2600
OS Language English(United States)
Locale Code 1033
PROCESSOR INFORMATION
*********************
Processor Name Intel Pentium IV or Xeon
Number of Processors 1
Processor Revision 7
Minimum Application Address 10000
Maximum Application Address 7ffeffff
Processor Speed 1.50 GHz
BOOT DRIVE C
Spooler directory C:\WINDOWS\System32\spool\PRINTERS
Pagefile location with min & max size in MB C:\pagefile.sys 384 768
MEMORY INFORMATION
******************
Total Physical Memory 255 MB
Available Physical Memory 64 MB
Total Pagefile Size 620 MB
Available Pagefile Size 387 MB
Total Virtual Memory 2047 MB
Available Virtual Memory 1995 MB
Extended Virtual Memory 0 MB
CACHE INFORMATION
*****************
Cache Size 70496 KB
Cache Peak Size 108276 KB
Internet Connection Information
*******************************
Connection Type Broadband
USB INFORMATION
***************
USB Host Controller #1 ALi PCI to USB Open Host Controller
USB Host Controller #2 ALi PCI to USB Open Host Controller
USB Host Controller #3 ALi PCI to USB Open Host Controller
USB Host Controller #4 Standard Enhanced PCI to USB Host Controller
USB Host Controller #5 Intel(R) 82801BA/BAM USB Universal Host Controller - 2442
USB Host Controller #6 Intel(R) 82801BA/BAM USB Universal Host Controller - 2444
Details of Installed Devices to USB
===================================
Root Hub #1 USB#ROOT_HUB#5&7021dd4&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #2 USB#ROOT_HUB#5&2a03c031&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #3 USB#ROOT_HUB#5&6760912&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #4 USB#ROOT_HUB20#5&d975380&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Device Details On Port 2
------------------------
Device Name USB Device
Device Type
Device Status Device Not Connected
Root Hub #5 USB#ROOT_HUB#4&2c75ad25&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #6 USB#ROOT_HUB#4&21288dc1&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Other Installed Devices
=======================
Device Name eBookManŽ Device
Device Type FEP_DEVICES
Device Status Device Not Connected
CURRENTLY RUNNING PROCESSES INFORMATION
***************************************
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
LexBceS.exe
spoolsv.exe
Lexpps.exe
explorer.exe
realsched.exe
qttask.exe
iTunesHelper.exe
DVD43_Tray.exe
imontray.exe
webcomp.exe
EbmMgr.exe
EasyShare.exe
Kodak Software Updater.exe
KodakCCS.exe
devldr32.exe
svchost.exe
wdfmgr.exe
imonNT.exe
iPodService.exe
wscntfy.exe
alg.exe
Netscp.exe
setup32.exe
sysinfo.exe
Spooler Service not running now
NooNoo, I can't tell you how much I appreciate this help.
I did everything you mentioned. My old printer was a Lexmark Z53 and that was the only Lexmark related registry data that I needed to delete from the registry. Their were still .dll and .exe Lexmark related files in the /system32 directory running those processes before so they are gone.
At the point everything was cleaned out I then installed the Intel Chipset updates. I was at Intel's site looking for these and couldn't find them for my MB/Chipset so thanks again for the hyperlink.
I downloaded the latest Lexmark driver which I had done before but deleted it and downloaded it again anyway. I installed the Lexmark software which unzips and locates the files in a directory on the C drive. Then instantly executes the installation routine. It comes back with a message "spooler service" not workiing would you like to activate. I hit yes but the install dies which does not surprise me knowing Lexmark's installation software.
As you can see in my previous email that I had the spooler process running but as you see below (I've attached my "new" system specs again) now I don't. The chipset update should have nothing to do with the spooler process; correct? What would cause this to disconnect; not the old Z53 registry settings; correct? Isn't the spooler process an XP function?
How do I get the spooler service going again so I can continue with the Lexmark install? Thanks again for your help!
PC INFORMATION
**************
Computer Manufacturer Data Not Available
System Directory C:\WINDOWS\system32
Windows Directory C:\WINDOWS
Default Printer
OS INFORMATION
**************
OS Name Microsoft XP Professional
Version 5.1 Service Pack 2
Build 2600
OS Language English(United States)
Locale Code 1033
PROCESSOR INFORMATION
*********************
Processor Name Intel Pentium IV or Xeon
Number of Processors 1
Processor Revision 7
Minimum Application Address 10000
Maximum Application Address 7ffeffff
Processor Speed 1.50 GHz
DISPLAY INFORMATION
*******************
Display Adapter NVIDIA RIVA TNT2 Model 64/Model 64 Pro (Microsoft Corporation)
DISK INFORMATION
****************
DRIVE Total disk space Available Total free disk space
------------------------------------------------------
C: 37.26GB 20.99GB
D: 111.78GB 78.14GB
BOOT DRIVE C
Spooler directory
Pagefile location with min & max size in MB C:\pagefile.sys 384 768
MEMORY INFORMATION
******************
Total Physical Memory 255 MB
Available Physical Memory 87 MB
Total Pagefile Size 620 MB
Available Pagefile Size 450 MB
Total Virtual Memory 2047 MB
Available Virtual Memory 1995 MB
Extended Virtual Memory 0 MB
CACHE INFORMATION
*****************
Cache Size 57784 KB
Cache Peak Size 98524 KB
Internet Connection Information
*******************************
Connection Type Connection Off
USB INFORMATION
***************
USB Host Controller #1 ALi PCI to USB Open Host Controller
USB Host Controller #2 ALi PCI to USB Open Host Controller
USB Host Controller #3 ALi PCI to USB Open Host Controller
USB Host Controller #4 Standard Enhanced PCI to USB Host Controller
USB Host Controller #5 Intel(R) 82801BA/BAM USB Universal Host Controller - 2442
USB Host Controller #6 Intel(R) 82801BA/BAM USB Universal Host Controller - 2444
Details of Installed Devices to USB
===================================
Root Hub #1 USB#ROOT_HUB#5&7021dd4&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #2 USB#ROOT_HUB#5&2a03c031&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #3 USB#ROOT_HUB#5&6760912&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #4 USB#ROOT_HUB20#5&d975380&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Device Details On Port 2
------------------------
Device Name USB Device
Device Type
Device Status Device Not Connected
Root Hub #5 USB#ROOT_HUB#4&2c75ad25&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Root Hub #6 USB#ROOT_HUB#4&21288dc1&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
Other Installed Devices
=======================
Device Name eBookManŽ Device
Device Type FEP_DEVICES
Device Status Device Not Connected
CURRENTLY RUNNING PROCESSES INFORMATION
***************************************
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
realsched.exe
qttask.exe
iTunesHelper.exe
DVD43_Tray.exe
imontray.exe
webcomp.exe
reader_sl.exe
EbmMgr.exe
EasyShare.exe
Kodak Software Updater.exe
KodakCCS.exe
devldr32.exe
svchost.exe
wdfmgr.exe
imonNT.exe
iPodService.exe
alg.exe
wscntfy.exe
wuauclt.exe
setup32.exe
sysinfo.exe
Was able to get print spooler started by downloading lexbce.dll
A site mentioned to type the following after replacing the lexbce.dll file in the /system32 directory. sc config spooler depend= RPCSS. The lexbce process is still not running though but as you see below the spoolsv.exe is.
The lexbce.dll is an XP file because it is a dependency for the spoolsv process Lexmark provides a lexbces.exe to do something with the lexbce file.
CURRENTLY RUNNING PROCESSES INFORMATION
***************************************
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
KodakCCS.exe
svchost.exe
wdfmgr.exe
imonNT.exe
alg.exe
explorer.exe
realsched.exe
qttask.exe
wscntfy.exe
iTunesHelper.exe
DVD43_Tray.exe
iPodService.exe
imontray.exe
webcomp.exe
EbmMgr.exe
EasyShare.exe
Kodak Software Updater.exe
devldr32.exe
setup32.exe
sysinfo.exe
Spooler cleaned with questions but no success with install.
Per the registry spooler cleaning instructions
The keys Version-2 and Version-3 were missiing from the path below.
The instructions mentioned that one of them could be missing and it was ok but it didn't answer the question what if both are missing like in my case.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windows NT x86\Drivers\
Does it matter that Version-2 and Version-3 keys are not there?
Should I add one or both of these keys manually and as what type of key if I need to add?
I tried a fresh install again with no success. It did take longer to search for the printer but obviously couldn't find it.
When using the Microsoft clean tool you pointed to it prompts me to delete the "USB monitor port" and I checked no. Should I delete this and reinstall it?
There is a log file called lsccscan.log create during install; this is what it says:
SCW Error Loading touchstone DLL
SCW InitLogger failed
MON LCS client failure in enumHids Network
MON LCS client failure in enumHids Local