How to ping router with command promp

I was walking through one day and now forgot. My son in California has WiFi issues, I suspect malware and I am in Missouri. When he tries to connect it comes up will not connect and gives HP help (It is a Compaq with windows 7 Lap top) Very hard to see his screen to help him out We both get frustrated, I wanted to go to command prompt and enter area where you see IP and you can ping router.

Ipconfig and there you are! Good old Google. His internet is having maintenance issues

Ipconfig/ all Get the router address. Open up a cmd box with admin privledges. Ping 192.168.xxx.xxx. Pinging the router will not help you with a malware issue..

That should be:

ipconfig /all

(a space between the "g" and the "/").

Then note the IP Address for the "Default Gateway", which is your router. For example:

Default Gateway . . . . . . . . . : 192.168.1.1

Now you can use that address to ping the router:

ping 192.168.1.1

Quote:

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Originally Posted by MobilePCPhysician

Ipconfig/ all Get the router address. Open up a cmd box with admin privledges. Ping 192.168.xxx.xxx. Pinging the router will not help you with a malware issue..

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I realize pinging will not fix a Malware issue!Just wanted to know if he was connected since it is a wireless connection.

Quote:

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Originally Posted by SpywareDr

That should be:

ipconfig /all

(a space between the "g" and the "/").

Then note the IP Address for the "Default Gateway", which is your router. For example:

Default Gateway . . . . . . . . . : 192.168.1.1

Now you can use that address to ping the router:

ping 192.168.1.1

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Thanks I do appreciate your help.

My apologies for posting directions with mistakes. Kudos to Spyware Doctor for pointing it out in public. Rather than a pm. Classy. At least he got the right info.

Quote:

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Originally Posted by MobilePCPhysician

At least he got the right info.

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But of course. ;)

Actually, typing ipconfig will give you IP Address, Subnet, and Gateway, typing ipconfig /all will give you the same in addition to the DNS servers. Pinging the Gateway only tells you that you are able to talk to the router or not. To see if you can connect to the internet, you must ping something like: ping google.com, or ping msn.com. With replies from these it tells you are talking to the internet but have a malware blocking your browser from displaying website.