password to BIOS

Hi. I am new to this forum, so bear with me. I have a client computer at my office that had some sort of problem (the user is vague about what the problem was). She ctrl-alt-dlt'ed to restart the computer. When she was booting up, she typed in her password to boot but got an error "Invalid Password". It s the same password she has always used, but now does not work.

What can I do to get around this password problem? The motherboard is an Intel chipset FW82439TX.

Thank you.
Rafi
[email protected]

I got it taken care of by removing and replacing the battery.
However, the user insists on having a password on boot-up. How do I reset a password?

Thanks
Rafi

The option to set passwords (supervisory or boot up) usually requires that you go into the bios. One of the options is password on boot up.

how do i take out battery from motherboard on a panasonic cf-19

Welcome to Windrivers dirk margurt

Useful info here, including service manual which is only the exploded view but it might be enough to give you a clue how it comes apart.

According to the user manual it should be returned to Panasonic to get this done.