[RESOLVED] frozen screen

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March 10th, 2001, 06:05 PM
Spaz

frozen screen

I am running an Athlon 750 Slot-A comp. with a Via KX-133 chipset. When I install my McAffee anti-virus software, all is fine until I reboot, then the computer hangs on the Windows 98 logo screen, and will not go any further...I have to restart in safe-mode and uninstall the software to get the computer to boot up normally... what is causing this? thanks
March 11th, 2001, 03:27 PM
KoWind7

boot into command propmt mode and watch to see where it's locking up. If it gets to the prompt, boot into safe mode, and remove the mcaffe from the startup and reinstall it

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-- What? No more Jolt!?!?
March 13th, 2001, 07:43 AM
Gabriel

i know Mcafee Product pretty good
What Stucked there is MPRexe.exe (Or something like that)
if you installed the Mcafee 4.5 Install SP1 for it (ftp://support.co.il/public/Antivirus/datfiles/Vsc45sp1.zip)

After this it will work fine!

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It Works Better if you Plug it in, It Works far better if you Turn it ON!
March 13th, 2001, 09:40 AM
Spaz

Quote:

<font face="Verdana, Arial" size="2">Originally posted by Gabriel:
i know Mcafee Product pretty good
What Stucked there is MPRexe.exe (Or something like that)
if you installed the Mcafee 4.5 Install SP1 for it (ftp://support.co.il/public/Antivirus/datfiles/Vsc45sp1.zip)

After this it will work fine!

</font>

OK, where do I install this zip file to, and do I do it after Ive installed the virus software?? If so, I'll have to do it in safe mode because as I stated, I cannot boot completely into windows after it is installed.. thanks for your help.. ALSO,the version is v.4.0.2

[This message has been edited by Spaz (edited March 13, 2001).]
March 13th, 2001, 11:05 PM
Sowulo

Quote:

<font face="Verdana, Arial" size="2">Originally posted by KoWind7:
boot into command propmt mode and watch to see where it's locking up. If it gets to the prompt, boot into safe mode, and remove the mcaffe from the startup and reinstall it

</font>

Read more carefully, Spaz has already told us he has booted into safe mode and uninstalled McAfee.

Spaz. I had similar problems with that version of McAfee. Either switch to Norton AV 2001 or the newest version of McAfee.

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Ya never know, ya know?