I think the subordinate is leaving something out here. Is he getting errors on the install of the client. Does it have any network capabilities can it browse its own workgroup? Any info as to if the install looks to be clean is he choosing bindary on the install? please see if you can get some more info. X

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No really That paper thingy you took out of the box with all the words on it was not packing material its called a "MANUAL"