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September 19th, 2003, 03:28 AM
#1
Geezer
 Originally Posted by imagoon
Um you have a rapid response warrenty on this unit.... send it in get the parts for free...Active Limited Warranty Expiration: 317 Days ....
Well I assumed the 'beast' in question was out of warranty ! but seems not ... Could he not return the entire unit then ? (not impuning Hippie_Tech's ability but he did mention soldering ! surley this is best done by a dell 'repairer' then he's covered still ...?)
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September 19th, 2003, 11:45 AM
#2
Registered User
I feel stupid now. When the client brought it in, the first thing we asked was whether or not the unit was under warranty. He said "no, I only had a one year warranty". I took him for his word and never thought to check if it was still in warranty. He'll be getting a call with his options (sending it in for repair). Never again will I take a client's word for warranty. The last thing I need is someone coming in for a repair, bill them, and then get an angry phone call from the customer asking us why they were charged for something that was under warranty. I'm re-assembling and giving it back to the client. Thanks everyone.
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